Medilodge of Alpena
Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
While the facility is frequently praised for its rehabilitation services and friendly staff, there is a recurring pattern of communication failures regarding patient health and safety. We strongly advise families to maintain active, daily contact with the nursing team and to clearly label all personal belongings, as multiple reports of lost items and lack of incident reporting have been noted.
Google Reviews
Google Reviews
50 reviews on Google“Medilodge of Alpena receives highly polarized reviews, with many praising the friendly staff and rehabilitation services, while others raise serious concerns about facility maintenance and communication. Families should be aware of a recurring pattern where positive reviews are often countered by reports of lost personal items, poor room conditions, and lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective rehabilitation therapy programs
- Clean and well-maintained common areas
- Welcoming atmosphere for visitors
Concerns
- Loss of personal belongings and clothing (mentioned by 2 reviewers)
- Poor communication regarding patient incidents or health status (mentioned by 2 reviewers)
- Substandard room conditions (small, concrete walls, maintenance issues) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a strong response rate to online feedback; how does that commitment to communication translate into keeping families updated on a loved one's daily health status or any unexpected incidents?
- 2We understand that personal belongings can sometimes go missing in group settings; what specific systems or labeling protocols do you have in place to ensure residents' clothing and personal items are tracked and protected?
- 3Since the facility is a 132-bed community, what steps are taken to ensure the dining experience feels personalized and meets the specific nutritional preferences or dietary needs of each resident?
- 4Regarding the physical environment, how do you handle maintenance requests or room upgrades to ensure that residents feel comfortable and at home in their living spaces?
- 5Given the importance of medication management, could you walk us through the process for administering and monitoring medications to ensure accuracy and safety for residents?
- 6With your rehabilitation therapy program being a noted strength, how are these sessions integrated into the daily routine to help residents maintain their independence and quality of life?
Personalized based on this facility's data
Key Review Excerpts
“Lost 90% of my father's clothes. Father fell and this place never even let anyone in family know of this mishap.”
“The staff here have always treated her with dignity and respect. Any issues she has is dealt with quickly and with kindness.”
“Our biggest issue tho LACK OF COMMUNICATION. We got most of our info from a great employee in the financial dept”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints about safety and care issues, including a recent complaint about accident hazards that remains under correction. Recurring problems span medication management, nutrition services, and safety systems, with medication errors appearing across multiple surveys from 2024-2025. While most deficiencies have been corrected, the persistence of medication safety issues and ongoing complaint-driven investigations suggest families should carefully evaluate current care practices during any visit.
Jan 21, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 21, 2025Routine6
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 6, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Aug 1, 2024Routine8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Aug 10, 2023Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Medilodge of Alpena
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 50 (Best)
Ownership & Management
Owners
Everest Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit medilodgeofalpena.com
Medicare data downloads
Original nursing home datasets
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