Mccracken Rest Home
Limited public data on Mccracken Rest Home. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 27 Google reviews
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What this means for your family
The facility is frequently praised for its cleanliness and the caring nature of its staff and owners. However, families should be aware of a reported incident regarding restricted access for concerned visitors and investigate the current physical state of the building to ensure it meets your standards.
Google Reviews
Google Reviews
27 reviews analyzed“MCCRACKEN REST HOME is generally viewed as a clean and caring environment for seniors, with several reviewers noting that residents appear comfortable and safe. However, there are isolated reports of poor facility conditions and a significant instance of a family member being barred from the premises following a dispute.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained environment
- Caring and kind staff and owners
- Sense of safety for residents
Concerns
- Facility maintenance and condition
- Conflict with family members/visitors
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how kind and caring the owners and staff are here; how would you describe the relationship between the staff and the residents?
- 2Since this is a cozy community of 22 residents, how do you ensure that everyone feels included in daily social activities and group outings?
- 3What is your process for keeping families updated on a resident's well-being, especially if there are changes in their health or daily routine?
- 4How do you handle medical emergencies or urgent care needs during the overnight hours?
- 5We want to make sure we are always on the same page regarding care; what is the best way for us to communicate any concerns or feedback to the management team?
- 6Are there any upcoming improvements or maintenance projects planned for the facility to ensure the environment stays as clean and well-maintained as it is today?
Personalized based on this facility's data
Key Review Excerpts
“My sister is there and she seems quite comfortable. This place is always clean. I feel she is safe.”
“Amazing place to stay wonderful caring elders and owners are so caring love that place...”
“I was afraid to leave my friend there. And when I voiced my concerns they barred me permanently!”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jun 2, 2023Complaint
The facility failed to ensure that 2 of 3 sampled residents were tested for tuberculosis disease upon admission in compliance with required control measures. Specifically, for Resident #9, there was no documentation of a second step in the required two-step TB skin testing process despite the resident having been admitted in September 2022.
Mar 18, 2022Other
The facility failed to maintain hot water temperatures in resident bathrooms between 100 and 116 degrees Fahrenheit. Specifically, temperatures in sinks for rooms #1, #3, #6, #7, and #10 were measured between 118 and 126 degrees Fahrenheit. Residents reported that the water could become very hot, requiring manual adjustment with cold water.
Mar 18, 2022Other
The facility failed to maintain hot water temperatures between 100 and 116 degrees Fahrenheit in six fixtures within shared resident bathrooms. Observations revealed temperatures ranging from 118 to 126 degrees Fahrenheit, posing a potential burn risk to residents.
Feb 5, 2020Follow-up
The facility failed to ensure that all staff and volunteers were properly tested for tuberculosis disease. Specifically, one volunteer working in the kitchen had no documentation of a TB skin test, and another staff member's record showed a skin test was administered without documented results or proper follow-up.
Feb 5, 2020Follow-up
The facility failed to ensure that 2 of 3 sampled staff members were tested for tuberculosis disease with a two-step skin test. Specifically, there was no documentation of a TB skin test for Staff B, who was performing kitchen duties as a volunteer.
Oct 3, 2019Follow-up
The Administrator in Charge (AIC) failed to provide documentation for required continuing education units (CEUs) beyond the three specific courses documented in 2018. The facility's records did not show sufficient evidence of completed annual training requirements for the AIC.
The facility failed to demonstrate compliance with tuberculosis testing requirements for staff and live-in non-residents as mandated by state control measures.
Oct 3, 2019Follow-up
The facility failed to ensure the Administrator-In-Charge (AIC) completed the required 12 hours of continuing education credits related to adult care home management within the past 12 months. Record reviews showed only 5 CEUs were documented for the period, and the Administrator was unaware of the deficiency.
Oct 3, 2019Follow-up
The facility failed to ensure the Administrator-In-Charge (AIC) completed the required 12 hours of continuing education credits related to the management of adult care homes within the past 12 months. Records only showed documentation for 5 total CEUs from 2018.
The facility failed to ensure that one of the sampled staff members (Staff A) was tested for tuberculosis upon hire. While a skin test was administered in December 2016, there was no documentation of the results or a second required test.
The facility failed to ensure that one of the sampled staff members (Staff A) had a criminal background check completed prior to their hire date.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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