Assisted Living · Waynesville, NC
251 Shelton Street, Waynesville, NC 28786
About this listing
Catalog updated Aug 3, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 72 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviewers rate Haywood Lodge and Retirement Center highly. Reviewers highlight: compassionate individual caregivers, warm and inviting atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families should approach this facility with caution due to recent reports of significant decline in care quality, specifically regarding evening shift neglect and hygiene issues. While some individual caregivers are highly praised for being compassionate, multiple reviewers have noted serious concerns regarding staff professionalism, lack of responsiveness from administration, and inadequate supervision.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While some staff are called 'amazing' and 'caring', recent reviews highlight severe issues with evening shift neglect and unprofessionalism.
Multiple reviewers report difficulty reaching administration and issues with the facility's phone system.
Older reviews praise the cleanliness, but recent reviews specifically mention rooms not being swept or mopped.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 27 analyzed
Key Review Excerpts
“The caregivers were kind, respectful and friendly to the residents in such a wonderful way.”
“The facility was very clean and the atmosphere was warm and inviting. Saw some people we know. I think we’ve found the place!”
“The less-than-satisfactory care from some staffers could easily be addressed if administration would wake up and take action instead if of sweeping things under the rug.”
Source: NC Division of Health Service Regulation
The facility failed to ensure two residents received necessary referral and follow-up care for acute health needs related to uterine and rectal prolapse. Staff members were found to be manually reinserting the prolapsed uterus without notifying the Nurse Practitioner or documenting the occurrences, and a scheduled follow-up appointment with an OBGYN was cancelled by the facility.
The facility failed to ensure two residents received necessary referral and follow-up for acute health care needs related to uterine and rectal prolapse. Specifically, staff members were observed manually reinserting a resident's prolapsed uterus without notifying the Nurse Practitioner or documenting the care. Furthermore, a scheduled follow-up appointment with an OBGYN for a resident's uterine prolapse was cancelled by the facility.
The facility failed to ensure medications were administered as ordered for one sampled resident regarding medications used to treat bacterial infections. Specifically, the resident's medical records indicated a diagnosis and hospital visit related to a urinary tract infection, but the facility failed to follow prescribed orders.
The facility failed to ensure that three sampled medication aides (Staff A, B, and D) had completed the required state-approved 5-hour, 10-hour, or 15-hour medication aide training courses. Personnel records lacked documentation of these completed training courses for the staff members.
The facility failed to ensure that three sampled medication aides (Staff A, B, and D) had completed the required state-approved 5-hour and 10-hour or 15-hour medication aide training courses. Personnel records for Staff A and Staff B lacked documentation of this mandatory training despite having completed clinical skills validation and written exams.
The facility failed to ensure that two out of three sampled staff members who tested positive for controlled substances provided physician verification or underwent a second drug screen. Specifically, one staff member tested positive for THC and was not required to complete a follow-up screen, while another staff member's record showed a positive drug screen without documentation of the substance or subsequent testing.
The facility failed to ensure that two out of three sampled staff members who tested positive for controlled substances and lacked physician's prescriptions were not employed. Specifically, a review of a personal care aide's record showed a positive drug screen for THC with no documentation of subsequent screens or required medical verification.
The facility failed to protect a resident from neglect by not repairing or replacing a broken wheelchair that caused pain in the resident's shoulder, hip, and knee. Additionally, the facility failed to offer or document the administration of prescribed medication treatment for the pain caused by the broken equipment for a period of one year.
The facility failed to protect a resident from neglect by not repairing or replacing a broken wheelchair, which caused the resident shoulder, hip, and knee pain. Additionally, the facility failed to offer prescribed medication treatment for the pain caused by the faulty equipment for a period of one year.
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251 Shelton Street, Waynesville, NC 28786
Confirm current status with NC Division of Health Service Regulation.
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Google Reviews
27 reviews from families & visitors
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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