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Assisted Living

Haywood Lodge and Retirement Center

Families consistently rate this highly — reviewers highlight compassionate individual caregivers. Schedule a visit to confirm the fit.

251 Shelton Street, Waynesville, NC 2878672 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.0/5

based on 27 Google reviews

5
4
3
2
1

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What this means for your family

While the facility has a history of providing a warm and caring environment, recent reviews indicate a troubling decline in care standards during evening shifts and hygiene maintenance. If you choose this facility, prioritize meeting the specific evening caregivers and verify the administration's protocol for addressing staff negligence and communication gaps.

Google Reviews

Google Reviews

27 reviews analyzed
Families should approach this facility with caution due to recent reports of significant decline in care quality, specifically regarding evening shift neglect and hygiene issues. While some individual caregivers are highly praised for being compassionate, multiple reviewers have noted serious concerns regarding staff professionalism, lack of responsiveness from administration, and inadequate supervision.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate individual caregivers
  • Warm and inviting atmosphere
  • Clean and well-maintained facilities
  • Professional admissions staff

Concerns

  • Neglectful behavior by evening shift staff (mentioned by 2 reviewers)
  • Lack of responsiveness from administration/nursing leadership (mentioned by 2 reviewers)
  • Inadequate hygiene and room maintenance (mentioned by 2 reviewers)
  • Staffing shortages and being stretched too thin (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'14(1)3.55.0'17(1)4.04.9'21(9)4.42.0'24(3)1.0'26(1)

Distribution

5
18
4
1
3
1
2
3
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard such wonderful things about the warmth of the atmosphere here; what are some of the favorite social activities or group outings the residents enjoy?
  • 2Since we value clear communication, what is the best way for our family to stay updated on our loved one's well-being and connect with the nursing leadership?
  • 3How does the care team manage transitions between shifts to ensure that the high level of compassion seen during the day continues through the evening hours?
  • 4Could you tell us more about your protocols for handling medical emergencies or urgent care needs during the overnight hours?
  • 5How does the facility approach daily room maintenance and hygiene to ensure the living spaces stay as clean and well-maintained as the common areas?
  • 6With a cozy community of 72 residents, how do you ensure the staff has enough support to provide attentive, one-on-one care to everyone?

Personalized based on this facility's data


Key Review Excerpts

The caregivers were kind, respectful and friendly to the residents in such a wonderful way.

Family of former resident · 2016★★★★★

The facility was very clean and the atmosphere was warm and inviting. Saw some people we know. I think we’ve found the place!

Prospective family member · 2021★★★★★

The less-than-satisfactory care from some staffers could easily be addressed if administration would wake up and take action instead if of sweeping things under the rug.

Family of resident · 2024★★☆☆☆
Source: 27 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

13total
16deficiencies
Jun 9, 2025Complaint
HEALTH CAREC-0902

The facility failed to ensure two residents received necessary referral and follow-up care for acute health needs related to uterine and rectal prolapse. Staff members were found to be manually reinserting the prolapsed uterus without notifying the Nurse Practitioner or documenting the occurrences, and a scheduled follow-up appointment with an OBGYN was cancelled by the facility.

Jun 9, 2025Complaint
HEALTH CAREC-tag

The facility failed to ensure two residents received necessary referral and follow-up for acute health care needs related to uterine and rectal prolapse. Specifically, staff members were observed manually reinserting a resident's prolapsed uterus without notifying the Nurse Practitioner or documenting the care. Furthermore, a scheduled follow-up appointment with an OBGYN for a resident's uterine prolapse was cancelled by the facility.

Apr 23, 2025Follow-up
Qualifications Of Medication StaffD 125

The facility failed to ensure that three sampled medication aides (Staff A, B, and D) had completed the required state-approved 5-hour and 10-hour or 15-hour medication aide training courses. Personnel records for Staff A and Staff B lacked documentation of this mandatory training despite having completed clinical skills validation and written exams.

Apr 23, 2025Follow-up
Qualifications Of Medication StaffC-tag

The facility failed to ensure that three sampled medication aides (Staff A, B, and D) had completed the required state-approved 5-hour, 10-hour, or 15-hour medication aide training courses. Personnel records lacked documentation of these completed training courses for the staff members.

Medication AdministrationC-tag

The facility failed to ensure medications were administered as ordered for one sampled resident regarding medications used to treat bacterial infections. Specifically, the resident's medical records indicated a diagnosis and hospital visit related to a urinary tract infection, but the facility failed to follow prescribed orders.

Oct 18, 2023Complaint
Examination and screening for the presence of controlled substancesD992

The facility failed to ensure that two out of three sampled staff members who tested positive for controlled substances and lacked physician's prescriptions were not employed. Specifically, a review of a personal care aide's record showed a positive drug screen for THC with no documentation of subsequent screens or required medical verification.

Oct 18, 2023Complaint
Examination and screening for controlled substances0992

The facility failed to ensure that two out of three sampled staff members who tested positive for controlled substances provided physician verification or underwent a second drug screen. Specifically, one staff member tested positive for THC and was not required to complete a follow-up screen, while another staff member's record showed a positive drug screen without documentation of the substance or subsequent testing.

Jul 20, 2023Complaint
Resident RightsD 338

The facility failed to protect a resident from neglect by not repairing or replacing a broken wheelchair that caused pain in the resident's shoulder, hip, and knee. Additionally, the facility failed to offer or document the administration of prescribed medication treatment for the pain caused by the broken equipment for a period of one year.

Jul 20, 2023Complaint
Resident RightsC-tag

The facility failed to protect a resident from neglect by not repairing or replacing a broken wheelchair, which caused the resident shoulder, hip, and knee pain. Additionally, the facility failed to offer prescribed medication treatment for the pain caused by the faulty equipment for a period of one year.

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References & Resources

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