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Nursing HomeMedicaid Investigative

Autumn Care of Waynesville

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

360 Old Balsam Road, Waynesville, NC 2878690 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 27 Google reviews

5
4
3
2
1
Autumn Care of Waynesville Nursing Home in Waynesville, NC — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (6 vs median 4.0)
  • High staff turnover (61%)
  • High RN turnover (61%)

Bottom 25% in NC · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $107,387 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility has a strong reputation for short-term rehabilitation therapy, but recent reports of medical neglect and hygiene issues are concerning. If you choose this facility, ensure you have a plan for frequent family visits to monitor care, and specifically ask management how they ensure wound care and hygiene protocols are consistently followed.

Google Reviews

Google Reviews

27 reviews on Google
Autumn Care of Waynesville receives consistent praise for its physical therapy and nursing staff, particularly for short-term rehab stays. However, recent reviews highlight serious concerns regarding neglect, poor hygiene, and inconsistent care standards for long-term residents. Families should weigh the facility's strong rehabilitation reputation against these significant reports of declining care quality.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean6.0ActivitiesN/AMeds2.0MemoryN/AComms7.0ValueN/A

Strengths

  • Highly effective physical therapy team
  • Compassionate and attentive nursing staff
  • Helpful administrative leadership
  • Clean and well-maintained facility environment

Concerns

  • Neglect of basic medical care and hygiene (mentioned by 2 reviewers)
  • Poor housekeeping and cleanliness standards (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'22(5)'24(6)'26(1)

Distribution · 30 analyzed

5
21
4
2
3
2
2
2
1
3

How They Respond to Reviews

85%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
  • 2Given the importance of medication management for our loved one, what specific protocols do you have in place to ensure accuracy and consistency?
  • 3We’ve heard great things about your physical therapy team; how do they coordinate with the nursing staff to ensure residents stay active and safe?
  • 4Could you walk us through your current process for daily hygiene and room maintenance to ensure residents always feel comfortable and well-cared for?
  • 5How does your leadership team monitor and address medical care needs to ensure that every resident receives timely and attentive support?
  • 6What does a typical social calendar look like for residents, and how do you encourage participation for those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

The physical therapists had me up and about in record time. Though my stay was short (10 days) I would not hesitate to recommend this facilit

Rehab patient · 2022★★★★★

The nurses always communicated by phone if anything changed with her. I felt very confident that she was receiving the very best medical care possible.

Long-term resident's family · 2021★★★★★

They neglected to change her bandages or take her to her doctor appointments. We wrote our initial and date on her bandages on a Sunday and when we came back the next Friday it was still there.

Long-term resident's family · 2024☆☆☆☆
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
82%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.4%
Worse than Avg
Here
81.4%
US
93.4%
NC
91.7%
Haywood
98.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
14.4%
NC
16.4%
Haywood
20.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
15.3%
NC
20.2%
Haywood
20.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
12.1%
NC
5.4%
Haywood
6.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.7%
Better than Avg
Here
11.7%
US
15.5%
NC
14.1%
Haywood
18.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.5%
Worse than Avg
Here
11.5%
US
5.3%
NC
7.2%
Haywood
9.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility44.9%
Worse than Avg
Here
44.9%
US
81.8%
NC
80.1%
Haywood
86.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.4%
Worse than Avg
Here
51.4%
US
79.8%
NC
78.1%
Haywood
85.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
NC
1.5%
Haywood
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Near state avg (5.6)
11 complaint-triggered
$107,387 in fines

This facility has a concerning pattern of family complaints across multiple surveys, triggering 11 deficiencies including serious issues with abuse protection, medication management, and infection control. While all deficiencies show correction dates, problems have persisted across recent surveys with repeated violations in abuse prevention and facility safety systems, suggesting ongoing challenges with maintaining consistent care standards.

Sep 9, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 22, 2025Complaint
2
0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 22, 2025Routine
6
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Nov 26, 2024Complaint
1
0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

May 9, 2024Routine
21
0726Immediate jeopardy · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0001Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0111Potential for harm · IsolatedCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

May 9, 2024Complaint
7
0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0895Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a Compliance and Ethics Program.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

May 9, 2024

$107,387

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Care of Waynesville

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 109 of 125 (Worst)

Ownership & Management

Owners

Shg Autumn, LLC

Owner · Organization

100%

Key personnel

Ohl Asset (nc) Waynesvitte, Lp5% or Greater Mortgage InterestVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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