A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 44 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Windsor Nursing and Rehabilitation Center of Mcallen has a middle-range Medicare overall rating. Strengths include compassionate and caring nursing staff. Some reviewers note concerns about understaffing leading to slow response times (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families often praise the facility for its warm, compassionate nursing staff and engaging activities programs, particularly the work of the activities director. However, some reviewers have reported serious concerns regarding understaffing, slow response times for call lights, and unprofessional behavior from administrative staff.
Quality Themes
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Concerns
Rating Trends
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Distribution · 48 analyzed
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members, activities, or family members named in the review. Negative reviews are handled professionally by acknowledging the feedback and providing a direct channel for further discussion via email.
Personalized based on this facility's data
Key Review Excerpts
“The nursing team Gabby, Kayla, and Delia has been exceptional. They treat my grandmother with respect, communicate clearly, and always go the extra mile to make sure she is comfortable.”
“The staff was very sweet, accommodating, and very patient with me while I was there. They are on point with all services there and have lots of games, books, and they make physical therapy fun.”
“The care in this facility is unacceptable, My Dad only stayed here temporarily and it was the worst experience, I have ever had , most of the nurses are rude , along with over worked by being understaffed”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints leading to 12 deficiencies, including serious concerns about abuse and neglect reporting that persist into 2025. The facility shows recurring problems with care planning, medication management, and safety supervision across multiple years. While all deficiencies have correction dates, the pattern of repeated issues in core care areas and ongoing complaint-driven investigations through late 2025 suggests systemic quality concerns families should carefully evaluate.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Nov 21, 2025
$24,083
Starr County Hospital District
for profit
SSC MCALLEN RETAMA OPERATING COMPANY LLC
CHRISTINA GARZA
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 59 of 67
Owners
Starr County Hospital District
Owner · Organization
Regency Ihs of Mcallen Manor LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Leased Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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