Nursing HomeMedicaid

Windsor Nursing and Rehabilitation Center of Mcallen

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

900 S 12th St, Mcallen, TX 78501|110 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 42 Google reviews

(956) 682-4171 Directions Website

Street View

Watch Windsor Nursing and Rehabilitation Center of Mcallen

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility is a strong candidate if you value a vibrant activities program and a clean, renovated environment. However, you should closely monitor staffing levels and response times, as some family members have reported significant delays in care during understaffed shifts.

Google Reviews

42 reviews on Google

“Families often praise the facility for its warm, compassionate nursing staff and engaging activities programs, particularly the work of the activities director. However, some reviewers have reported serious concerns regarding understaffing, slow response times for call lights, and unprofessional behavior from administrative staff.”

Quality Themes

Tap a score for details

Strengths

Compassionate and caring nursing staff
Engaging activities and social programs
Clean and well-maintained/renovated facility
Effective physical therapy and rehabilitation

Concerns

Understaffing leading to slow response times (mentioned by 2 reviewers)
Unprofessional or rude administrative/business office staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 46 analyzed

How They Respond to Reviews

100%response rate

Good

The owner provides highly personalized responses to positive reviews, often mentioning specific staff members, activities, or family members named in the review. Negative reviews are handled professionally by acknowledging the feedback and providing a direct channel for further discussion via email.

Questions for Your Tour

1We noticed the facility has some lovely recent renovations; could you tell us more about how the common areas are maintained for resident comfort?
2It's great to see how much the management engages with community feedback; how does the administration use resident and family input to improve daily operations?
3With the focus on rehabilitation here, how do the physical therapists work with residents to ensure they are meeting their specific recovery goals?
4Could you describe what a typical day looks like in terms of social programs and activities to keep residents engaged?
5How does the nursing team manage call responses during the night or during busier shifts to ensure everyone's needs are met promptly?
6In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and notifying the family?

Personalized based on this facility's data

Key Review Excerpts

“The nursing team Gabby, Kayla, and Delia has been exceptional. They treat my grandmother with respect, communicate clearly, and always go the extra mile to make sure she is comfortable.”

Long-term resident's family · 2026★★★★★

“The staff was very sweet, accommodating, and very patient with me while I was there. They are on point with all services there and have lots of games, books, and they make physical therapy fun.”

Rehab patient · 2023★★★★★

“The care in this facility is unacceptable, My Dad only stayed here temporarily and it was the worst experience, I have ever had , most of the nurses are rude , along with over worked by being understaffed”

Short-term resident's family · 2026★☆☆☆☆

Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.26hrs

35%

Registered nurses for medical care

Total Nursing

3.24hrs

79%

All nurses + aides combined

Staff Turnover

55%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility35.1%

Worse than Avg

Here

35.1%

15.4%

9.4%

Hidalgo

14.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.1%

Better than Avg

Here

6.1%

19.5%

18.4%

Hidalgo

11.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.6%

Mixed vs Avgs

Here

2.6%

12.1%

2.5%

Hidalgo

0.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.6%

Mixed vs Avgs

Here

11.6%

19.4%

14.2%

Hidalgo

9.3%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility7.8%

Better than Avg

Here

7.8%

15.3%

14.9%

Hidalgo

10.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

96.9%

Hidalgo

98.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

79.7%

88.0%

Hidalgo

91.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.9%

Mixed vs Avgs

Here

91.9%

81.8%

89.2%

Hidalgo

95.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility8.0%

Worse than Avg

Here

8.0%

1.6%

1.5%

Hidalgo

3.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

1penalties

Near state avg (9.1)

12 complaint-triggered

$37,050 in fines

Families have filed complaints leading to 12 deficiencies, including serious concerns about abuse and neglect reporting that persist into 2025. The facility shows recurring problems with care planning, medication management, and safety supervision across multiple years. While all deficiencies have correction dates, the pattern of repeated issues in core care areas and ongoing complaint-driven investigations through late 2025 suggests systemic quality concerns families should carefully evaluate.

Dec 3, 2025Routine3 findings

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Nov 21, 2025Complaint2 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 9, 2025Complaint2 findings

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 12, 2024Routine5 findings

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Sep 12, 2024Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 9, 2024Complaint3 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Nov 21, 2025

$37,050

Ownership & Operations

Who Operates This Facility

Owner / Operator

Starr County Hospital District

Organization Type

for profit

Management Company

SSC MCALLEN RETAMA OPERATING COMPANY LLC

Administrator

CHRISTINA GARZA

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 59 of 67

Ownership & Management

Owners

Starr County Hospital District

Owner · Organization

100%

Regency Ihs of Mcallen Manor LLC

Owner · Organization

Csv Rhea Management Holdco, LLC