Nursing HomeMedicaid

Masternick Memorial Health Care Center

Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.

5250 Windsor Way, New Middletown, OH 44442|99 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 13 Google reviews

(330) 542-9542 Directions Website

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What this means for your family

Masternick Memorial Health Care Center has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and friendly and welcoming staff. Review the component ratings and current source records before deciding.

Google Reviews

14 public Google reviews available

Masternick Memorial Health Care Center receives highly polarized feedback, with some families praising the cleanliness and friendly staff while others report significant concerns regarding staffing levels and food quality. While recent reviews highlight a welcoming environment and attentive care, past reports have noted issues with room size and poor meal standards.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Friendly and welcoming staff
Effective rehab therapy team
Attentive medical care

Concerns

Chronic understaffing (mentioned by 2 reviewers)
Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 14 analyzed

How They Respond to Reviews

69%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your facility has a 5-star CMS rating for health inspections; what specific protocols do you have in place to maintain such high standards of care?
2I see that you actively engage with family feedback online; how do you incorporate that input into your daily operations and communication with families?
3We’ve heard great things about your rehab team, but could you walk us through how you manage staffing levels during peak hours to ensure every resident gets the attention they need?
4Dining is a big part of our loved one's day; could you tell us about the current menu planning process and how you ensure residents are satisfied with their meals?
5Since medical care is a top priority for us, could you explain how your team handles urgent medical needs or emergencies during the evening and weekend shifts?
6What kind of social or recreational activities do you offer to keep residents engaged and connected with one another throughout the week?

Personalized based on this facility's data

Key Review Excerpts

“The site is very clean and the staff is very friendly. Dr. Masternick and staff are very attentive to the patients health. The nurses are very responsive to any health concerns.”

Skilled nursing resident's family · 2023★★★★★

“Very clean. Staff was nice, but they are extremely short staffed. Rooms are hospital like and very basic.”

Long-term resident's family · 2020★★★☆☆

“The best staff and super nice and friendly made me feel comfortable I was I a accident and they made me feel at home it even has a home feel to it inside the rooms”

Rehab patient · 2025★★★★★

Source: 14 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.65hrs

86%

Registered nurses for medical care

Total Nursing

3.87hrs

94%

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

23%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility5.5%

Better than Avg

Here

5.5%

12.8%

30.1%

Mahoning

25.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

13.9%

5.3%

Mahoning

5.3%

Residents whose walking got worse

↓ Lower is better

This Facility2.6%

Better than Avg

Here

2.6%

14.1%

6.1%

Mahoning

6.2%

Residents on antipsychotic medication

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

15.4%

8.8%

Mahoning

9.8%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.7%

Mahoning

91.2%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility26.4%

Worse than Avg

Here

26.4%

19.5%

25.5%

Mahoning

19.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

78.5%

Mahoning

72.8%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.7%

Better than Avg

Here

97.7%

79.8%

75.6%

Mahoning

72.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Mixed vs Avgs

Here

1.0%

1.6%

1.2%

Mahoning

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

17findings in history

Latest survey: 5 · well below OH avg (10.1)

5 complaint-triggered findings

This facility has recurring safety concerns, with fire safety systems and abuse reporting being the primary problem areas. Fire safety deficiencies have persisted across multiple surveys from 2019 to 2025, involving smoke detection, sprinkler systems, and alarm maintenance. Two complaint-triggered deficiencies in 2025 involved families reporting concerns about abuse investigation procedures. While all issues show correction dates, the pattern of repeat fire safety violations suggests ongoing infrastructure challenges.

May 29, 2026Complaint1 finding

0583Potential for harm · PatternResolved (past non-compliance)

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Apr 30, 2026Complaint1 finding

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Mar 12, 2026Routine2 findings

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 9, 2026Complaint1 finding

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 6, 2025Routine8 findings

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

Mar 6, 2025Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Masternick Memorial Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Windsor House, INC.

Chain Size

11 facilities nationwide

Chain avg rating: 3.5/5 · Rank 1 of 11 (Highest rating)

Ownership & Management

Owners

Masternick, John

Owner

100%

Key personnel

Masternick, JohnOfficer / DirectorMasternick, JohnOfficer / DirectorMasternick, JohnManagerDaliman, JohnAdp of the SnfJames, KennethAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(330) 542-9542

windsorhouseinc.com

5250 Windsor Way

New Middletown, OH 44442

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

13 reviews from families & visitors

Official Website

Visit windsorhouseinc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.