Masternick Memorial Health Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
This facility is praised for its cleanliness and friendly staff, making it a comfortable environment for many. However, because some families have reported concerns regarding staffing levels and room sizes, we recommend touring in person and asking specifically about current nurse-to-patient ratios and meal options.
Google Reviews
Google Reviews
14 reviews on Google“Masternick Memorial Health Care Center receives highly polarized feedback, with some families praising the cleanliness and friendly staff while others report significant concerns regarding staffing levels and food quality. While recent reviews highlight a welcoming environment and attentive care, past reports have noted issues with room size and poor meal standards.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Effective rehab therapy team
- Attentive medical care
Concerns
- Chronic understaffing (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a 5-star CMS rating for health inspections; what specific protocols do you have in place to maintain such high standards of care?
- 2I see that you actively engage with family feedback online; how do you incorporate that input into your daily operations and communication with families?
- 3We’ve heard great things about your rehab team, but could you walk us through how you manage staffing levels during peak hours to ensure every resident gets the attention they need?
- 4Dining is a big part of our loved one's day; could you tell us about the current menu planning process and how you ensure residents are satisfied with their meals?
- 5Since medical care is a top priority for us, could you explain how your team handles urgent medical needs or emergencies during the evening and weekend shifts?
- 6What kind of social or recreational activities do you offer to keep residents engaged and connected with one another throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The site is very clean and the staff is very friendly. Dr. Masternick and staff are very attentive to the patients health. The nurses are very responsive to any health concerns.”
“Very clean. Staff was nice, but they are extremely short staffed. Rooms are hospital like and very basic.”
“The best staff and super nice and friendly made me feel comfortable I was I a accident and they made me feel at home it even has a home feel to it inside the rooms”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring safety concerns, with fire safety systems and abuse reporting being the primary problem areas. Fire safety deficiencies have persisted across multiple surveys from 2019 to 2025, involving smoke detection, sprinkler systems, and alarm maintenance. Two complaint-triggered deficiencies in 2025 involved families reporting concerns about abuse investigation procedures. While all issues show correction dates, the pattern of repeat fire safety violations suggests ongoing infrastructure challenges.
Feb 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 6, 2025Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Mar 6, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 11, 2022Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 1, 2019Routine1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Masternick Memorial Health Care Center
for profit
Chain Affiliation
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 11 (Best)
Ownership & Management
Owners
Masternick, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit windsorhouseinc.com
Medicare data downloads
Original nursing home datasets
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