Martin Coast Center for Rehabilitation and Healthc
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 153 Google reviews

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What this means for your family
This facility has a strong reputation for its physical therapy department, which many patients credit for their recovery. However, the high volume of reports regarding neglect and poor nursing responsiveness makes it essential for families to maintain a daily presence or hire a private advocate to ensure their loved one's needs are met.
Google Reviews
Google Reviews
153 reviews on Google“Martin Coast Center for Rehabilitation and Healthcare receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and unresponsive staff, while others praise specific nurses and the physical therapy team. Families considering this facility should be aware of recurring reports regarding slow call-light response times, poor food quality, and inconsistent care standards. Success at this facility often appears to depend on having a dedicated family member present to act as an advocate.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled physical therapy team
- Compassionate individual nursing staff members
- Effective in-house dialysis services
- Responsive administrative leadership in specific cases
Concerns
- Neglect and poor hygiene (soiled linens, bedsores, dehydration) (mentioned by 14 reviewers)
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Poor quality, unappetizing, or inadequate food (mentioned by 7 reviewers)
- Unprofessional, rude, or uncaring staff behavior (mentioned by 9 reviewers)
- Medication management errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific protocols are in place to ensure consistent hygiene and skin integrity for residents who require assistance with daily care?
- 2I noticed the facility offers in-house dialysis; how do you coordinate that with daily nursing care to ensure medication management remains accurate and timely?
- 3Could you walk me through your process for responding to call lights, and how you ensure residents feel heard and attended to promptly?
- 4We understand that nutrition is vital for recovery; could you tell us about your current meal planning process and how you accommodate residents who may find the standard menu unappealing?
- 5I see that the leadership team has been active in responding to feedback; how do you incorporate family input into your daily operations to improve the resident experience?
- 6What does a typical social or activity schedule look like for residents who are here for longer-term rehabilitation, and how do you encourage participation?
Personalized based on this facility's data
Key Review Excerpts
“The staff is always gracious and ready to answer questions.”
“The therapy team keeps you going with so much positive energy morning and afternoon. Without doubt they are my favorite part of the day.”
“My dad was admitted today and I visited him after I was done with work. The front desk girl was very friendly and helpful. The nurse that came into my dads room was very friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent deficiencies across multiple care areas, with families filing three complaint-triggered reports over the review period. The most recurring problems involve food service and nutrition management, fire safety systems, and resident rights protections. While all violations have correction dates, the pattern of repeated issues in nutrition (appearing in 2022, 2023, and 2024) and ongoing safety concerns suggest systemic challenges that families should carefully evaluate before choosing this facility.
Nov 7, 2024Routine16
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 4, 2024Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Mar 7, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 24, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Aug 3, 2023Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Apr 21, 2022Routine22
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Martin Coast Center for Rehabilitation and Healthc
for profit
Chain Affiliation
Ventura Services
14 facilities nationwide
Ownership & Management
Owners
Martin Coast Holdco LLC
Owner · Organization
Agrp 2011 Trust
Owner (parent company) · Organization
Deborah Philipson 2011 Family Trust
Owner (parent company) · Organization
Philipson Family Limited Liability Company, LLC
Owner (parent company) · Organization
Tessler Associates LLC
Owner (parent company) · Organization
Tessler, Aron
Owner (parent company)
Tessler, Naomi
Owner (parent company)
Philipson, Bent
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Gabrielle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Raquel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
153 reviews from families & visitors
Official Website
Visit mchcrc.com
Medicare data downloads
Original nursing home datasets
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