Palm City Nursing & Rehab Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 86 Google reviews
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What this means for your family
This facility's rehabilitation therapy team is highly regarded and often cited as a reason for successful recovery. However, families should be vigilant regarding nursing responsiveness and medication management; we recommend frequent visits and active monitoring of your loved one's care plan to ensure needs are met.
Google Reviews
Google Reviews
86 reviews on Google“Palm City Nursing & Rehab Center receives polarized feedback, with many families praising the high-quality physical and occupational therapy teams and the clean, modern environment. However, significant concerns persist regarding nursing responsiveness, medication management errors, and inconsistent communication, particularly regarding phone accessibility. Families should be aware that while many report excellent experiences, there is a recurring pattern of complaints about staffing levels and attention to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and bright facility
- Professional and supportive administrative staff
- Compassionate and attentive nursing/CNA care (for many residents)
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Medication administration errors (mentioned by 4 reviewers)
- Difficulty reaching staff by phone (mentioned by 3 reviewers)
- Inconsistent hygiene and basic care (e.g., showers, changing) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a strong reputation for physical and occupational therapy; how do you integrate these services into a resident's daily routine to ensure they stay active?
- 2We understand that timely communication is vital for peace of mind; what is the best way for family members to reach the nursing team or administration when they have questions about their loved one?
- 3Could you walk us through your current process for medication administration and how you ensure accuracy and safety for each resident?
- 4When a resident uses their call light, what is your standard procedure for responding, and how do you prioritize those requests to ensure no one is waiting too long?
- 5I see you actively engage with families through your online review responses; how do you incorporate that kind of open feedback into your day-to-day operations to improve care?
- 6What steps does your team take to ensure that residents receive consistent support with their personal hygiene and daily comfort needs throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapist were extremely helpful and supportive at helping to restore my strength, balance, and confidence.”
“Getting the aids and nurses to answer the call light in less than 30 minutes was impossible. I developed a UTI because I was left in wet briefs so often.”
“The facility has a welcoming environment with friendly staff. I strongly recommend Palm City if you or a loved one require special care or assistance for daily life skills.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing medication management problems appearing in three of four surveys, with persistent issues including high medication error rates and inadequate pharmaceutical oversight. Families have filed complaints leading to federal citations for inadequate treatment and pain management. The facility also struggled with nutrition and dietary services in 2022 and emergency preparedness deficiencies in 2024, though all violations were corrected according to state records.
Jul 18, 2024Routine9
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Jul 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 25, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 28, 2023Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 13, 2022Routine10
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Palm City Nursing & Rehab Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 22 of 43
Ownership & Management
Owners
Cronquist, Royce
Owner (parent company)
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit palmcityrehab.com
Medicare data downloads
Original nursing home datasets
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