Solaris Healthcare Parkway
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
While Solaris Healthcare Parkway has a dedicated therapy team and many satisfied families, the recurring reports of slow response times and communication failures are serious red flags. If you choose this facility, ensure you have a clear plan for daily advocacy and verify that the nursing team is responsive to your loved one's specific medical needs, especially during off-hours.
Google Reviews
Google Reviews
82 reviews on Google“Solaris Healthcare Parkway receives highly polarized feedback, with many families praising the compassionate nursing staff and clean environment for long-term care and rehab. However, a significant number of reviewers report critical concerns regarding understaffing, slow response times to call buttons, and serious lapses in medical oversight during emergencies. Families should be aware that while many have positive experiences, there is a recurring pattern of communication breakdowns and neglect reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Welcoming atmosphere for long-term residents
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Inadequate medical oversight and failure to address urgent health issues (mentioned by 5 reviewers)
- Neglect of basic hygiene and dignity in memory care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on long-term care, how do you ensure consistent communication with families regarding changes in a resident's health status or care plan?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how are these services integrated into the daily routine for residents who need extra support?
- 3How does your nursing team manage response times during peak hours to ensure residents receive timely assistance when they press their call lights?
- 4What specific protocols are in place to ensure that medical oversight is proactive, especially when a resident shows early signs of a change in their health condition?
- 5I see that you actively engage with online feedback; how do you use that input to improve the daily experience and hygiene standards for residents in the memory care unit?
- 6What does a typical day look like for a resident in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here at the end of her life, and the care that was given to her was untemarkable. The nurses and staff were so caring. The activities made her so happy.”
“The average time after pressing the help button was a half hour, sometimes longer. Dr. Ahmad Fadel was supposed to be in charge of her care and has shown nothing but negligence.”
“I have personally found my mother sitting in a soiled brief hours after lunch, and I have observed residents left alone in the dining room for long periods. It is heartbreaking to see people treated without dignity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about nursing staff shortages and personal care assistance, triggering federal inspections. This facility shows recurring issues with nursing staffing, care planning, and safety hazards across multiple surveys from 2021-2024. While all deficiencies report correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should carefully consider.
Dec 4, 2025Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 6, 2024Routine6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jan 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 24, 2023Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Solaris Healthcare Parkway
nonprofit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 18 of 22
Ownership & Management
Owners
Parkway Healthcare Holdings, LLC
Owner · Organization
Solaris Foundation INC.
Owner (parent company) · Organization
Solaris Healthcare Properties LLC
Owner (parent company) · Organization
Parker, Laurie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit solarishealthcare.org
Medicare data downloads
Original nursing home datasets
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