Marquis Vermont Hills
Strong Medicare quality ratings; families often praise effective physical and rehab therapy. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
While many families report excellent rehab outcomes and compassionate individual care, there is a recurring pattern of serious safety and hygiene concerns. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and to ensure that call lights are being answered and basic hygiene needs are met.
Google Reviews
Google Reviews
36 reviews on Google“Marquis Vermont Hills receives highly polarized feedback, with many families praising the dedicated nursing staff and effective rehab services, while others report serious lapses in patient safety and hygiene. While some reviewers highlight exceptional care and responsiveness, a recurring pattern of complaints involves neglected call lights, poor communication, and inadequate attention to basic needs like bathing and medication management. Families considering this facility should be aware of the significant disparity between the positive experiences of some and the distressing reports of others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehab therapy
- Compassionate and attentive individual nurses
- Strong emergency response and crisis management
- Active and engaging social/event programming
Concerns
- Neglected call lights and slow staff response times (mentioned by 3 reviewers)
- Poor hygiene, lack of bathing, and facility cleanliness (mentioned by 4 reviewers)
- Medication errors or mismanagement (mentioned by 2 reviewers)
- Inadequate communication from administration/nursing leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and rehab therapy, how do you integrate those active programs into the daily routines of residents who aren't in formal therapy?
- 2I noticed some feedback regarding response times to call lights; could you walk me through your current process for monitoring and ensuring timely staff assistance for residents?
- 3To help us understand your standards for personal care, what is the typical frequency for scheduled bathing and room cleaning, and how do you track these tasks to ensure they are completed consistently?
- 4With your 5-star staffing rating, how do you ensure that information flows effectively between the nursing staff and family members so we always feel updated on our loved one's care?
- 5Regarding medication management, what specific safeguards and double-check systems do you have in place to ensure accuracy and prevent errors?
- 6I saw that you actively engage with online feedback; how does that process of listening to families help you make tangible improvements to the facility's operations?
Personalized based on this facility's data
Key Review Excerpts
“The whole team pulled together,without missing a beat,made the call to move 47 beds into the dinning room.,where the generator was working,Everyone of us had a different health issue,but they made it work,and kept things right”
“My mother was in their care for six weeks. For three of those weeks she was complaining about intense abdominal pain. When I approached the RCM, Monica, I was told it’s because she was pulling at her catheter which was untrue.”
“My daughter died there Sept. 16, 2024. She was always telling us about her treatment there, lights left on overnight, no one to answer call lights, one mean CNA, her groceries we bought were being thrown out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
8
measures
2
measures
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Marquis Vermont Hills has a pattern of recurring safety and infrastructure deficiencies across multiple surveys, with issues in fire safety systems, emergency preparedness, and infection control appearing repeatedly. The facility has corrected all identified problems, but the persistence of fire safety and building maintenance issues across three surveys suggests ongoing operational challenges that families should discuss during visits.
Dec 19, 2024Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Meet other general requirements.
Jan 12, 2024Routine18
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 20, 2022Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Marquis Vermont Hills
for profit
Chain Affiliation
Marquis Companies
15 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 15 (Best)
Ownership & Management
Owners
Marquis Companies I, INC
Owner · Organization
Fogg, Phillip
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit marquiscompanies.com
Medicare data downloads
Original nursing home datasets
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