Marietta Heights Post Acute
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 106 Google reviews
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What this means for your family
This facility offers excellent physical therapy and has several standout staff members who are very supportive of families. However, due to documented instances of severe wound care neglect and dietary mismanagement, families must be extremely vigilant and perform frequent, unannounced visits to ensure care standards are being met.
Google Reviews
Google Reviews
106 reviews on Google“Families may find excellent physical therapy and rehabilitation services here, with several reviewers praising the professionalism of the rehab staff. However, there are serious allegations regarding wound care negligence, inadequate staffing, and failure to follow dietary restrictions that require close monitoring.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical therapy and rehab staff
- Friendly and attentive nursing and CNA staff
- Clean and sanitized environment
Concerns
- Severe wound care and pressure sore management issues
- Inadequate staffing levels and management issues (mentioned by 2 reviewers)
- Failure to follow dietary restrictions and hygiene standards
- Communication issues with social workers and financial office
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from families online; how do you use that feedback to improve the care for your residents?
- 2With the specialized post-acute care you provide, what is the specific protocol for managing medical emergencies or sudden changes in a resident's condition during the night?
- 3How does the clinical team monitor and address the specific care needs that might lead to state or CMS citations to ensure those issues are corrected permanently?
- 4What kind of daily activities or social programs do you have in place to keep residents engaged and connected with one another?
- 5Since this is a post-acute facility, how do you coordinate with outside doctors and hospitals to ensure a smooth transition back to long-term care or home?
- 6How do the staff members interact with residents during meal times to make sure everyone feels comfortable and well-attended to?
Personalized based on this facility's data
Key Review Excerpts
“This place is the Best when it comes for physical therapy, I would recommend them to anybody that needs physical therapy, the staff are very friendly and they are good to the patients”
“My mother in law was at this facility in September after being in Ruby for almost a month following a stroke in her brain stem that left her in a locked-in state. She was only at the Arbors for about 10 days before having to be sent to the hospital for a severe bed sore.”
“Leslie and Holly. They are the best and are a rockstar they helped me since the first day of getting my mom into the nursing home. They are always there when you need help and ask questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing issues with families repeatedly filing formal complaints about care. Problems persist across multiple areas including nursing staffing, medication management, and resident safety - with deficiencies for inadequate staffing and accident hazards recurring as recently as 2025. While all violations show correction dates, the pattern of repeated complaints and similar issues suggests families should carefully evaluate whether this facility can provide consistent quality care.
Mar 9, 2026Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Dec 4, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 15, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jul 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 6, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 15, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Federal Penalties
Payment Denial
Sep 15, 2025
88-day denial
Fine
Sep 15, 2025
$76,570
Fine
Mar 14, 2025
$29,591
Payment Denial
Mar 14, 2025
126-day denial
Fine
Oct 11, 2024
$119,022
Payment Denial
Oct 11, 2024
96-day denial
Payment Denial
Apr 18, 2024
55-day denial
Fine
Apr 18, 2024
$214,796
Ownership & Operations
Who Operates This Facility
Marietta Heights Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit arborsatmarietta.com
Medicare data downloads
Original nursing home datasets
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