Worthington Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High RN turnover (62%)
Below average in WV · Below recommended RN staffing · Below chain average · $104,142 in fines
What this means for your family
While the therapy and social work departments receive some praise, the facility has a concerning pattern of reports regarding neglect and poor communication. If you are considering this facility, you must be prepared to be a highly active advocate for your loved one, as multiple families reported that residents were only well-cared for when family members were physically present to monitor them.
Google Reviews
Google Reviews
31 reviews on Google“Worthington Healthcare Center receives highly polarized feedback, with several families reporting severe neglect, poor communication, and inadequate staffing levels. While some reviewers praise specific staff members like the social worker or therapy department, multiple accounts describe residents suffering from hygiene issues, medical mismanagement, and a lack of responsiveness to urgent health needs.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapy department
- Helpful social work staff
- Some long-term, pleasant nursing staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 3 reviewers)
- Poor food quality and dining standards (mentioned by 2 reviewers)
- Inadequate hygiene and resident care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with hygiene and daily care needs?
- 2How does your leadership team ensure consistent communication with families regarding changes in a resident's health or medication management?
- 3I understand that the therapy department is a strength here; how do you integrate those therapy goals into the resident's daily routine and activities?
- 4Could you walk me through the process for addressing family concerns or inquiries to ensure we stay informed about our loved one's well-being?
- 5What steps is the facility taking to improve the quality and variety of the dining experience for residents?
- 6In the event of a medical emergency, what is the immediate response protocol and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The only constant, reliable and amazing part of my mother’s time was the Social Worker, Michelle. She is so phenomenal at her job. Michelle performs her job with such grace and kindness.”
“My mom went in on Thursday and died the following Monday covered in her own piss. She needed suction and her machine was not even working. When her significant other showed up Monday he had to raise hell to get them to call a squad.”
“The only redeeming thing is their OT and PT therapy program. The therapy department cares.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant challenges with multiple family complaints triggering inspections that revealed serious issues with abuse prevention, care planning, and overall treatment quality. Families have repeatedly filed reports leading to deficiencies in preventing abuse and neglect, developing proper care plans, and providing appropriate medical treatment. While the facility has corrected each cited deficiency, the recurring pattern of complaints and similar violations across multiple surveys from 2022 through 2024 suggests ongoing systemic problems that families should carefully consider.
Apr 2, 2025Routine9
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Apr 9, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 8, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Feb 23, 2024Complaint7
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 28, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 22, 2023Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 23, 2024
$104,142
Payment Denial
Feb 23, 2024
34-day denial
Ownership & Operations
Who Operates This Facility
Worthington Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 92 of 121
Ownership & Management
Owners
Pc Mstr Lsco, LLC
Owner · Organization
Rrw, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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