Waterview Pointe Nursing & Rehabilitation
Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While the facility is physically attractive and offers specialized vent care, the reports of severe medical neglect and poor hygiene are significant red flags. If you consider this facility, you must conduct unannounced visits to observe staff behavior and verify that basic patient needs like hydration and hygiene are being met.
Google Reviews
Google Reviews
10 reviews on Google“Waterview Pointe Nursing & Rehabilitation presents a stark contrast between positive experiences with the facility's physical environment and severe concerns regarding patient care. While some families praise the compassionate staff and quality of the vent unit, others report alarming issues including malnutrition, untreated infections, and neglectful hygiene practices.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Excellent vent unit
- High-quality food services
- Beautiful, well-maintained facility
Concerns
- Neglectful hygiene and basic care (mentioned by 2 reviewers)
- Staff inattentiveness and excessive phone use (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your facility has a specialized vent unit, what specific training and oversight protocols do you have in place to ensure consistent, high-quality care for those residents?
- 2I noticed some feedback regarding staff responsiveness; could you walk me through your current process for ensuring staff are attentive to resident needs rather than distracted by personal devices during their shifts?
- 3With the facility maintaining a 4-star staffing rating, how do you ensure that routine hygiene and daily personal care tasks are consistently prioritized for every resident?
- 4What specific steps is the management team taking to improve communication with families and ensure that we feel fully informed about our loved one's daily well-being?
- 5Since you have a reputation for excellent food services, how do you manage dietary preferences and ensure that residents who need assistance with meals receive the necessary support?
- 6How do you handle medical emergencies or urgent health changes, and what is your process for notifying family members immediately when these situations occur?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was there for rehabilitation after fracturing her hip and back. She quickly declined and we had to request for her to be transferred back to the hospital. When we got to the hospital they found that she was severely malnourished, had a raging UTI, and a horrible bed sore”
“The food was excellent. The staff was a lot to be desired especially the AIDS. I never went in to see my sister that she had a water picture in front of her never anything to drink. Some days her clothes were not changed and also her clothes came up missing quite a bit”
“Friendly, compassionate staff! Excellent vent unit. Beautiful facility. Our biggest complaint in the month since Dad’s arrival is the terribly uncomfortable bed!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 42 federal deficiencies across 4 surveys with families filing complaint reports about nutrition, wound care, and family notification issues. Recurring problems include fire safety systems, resident care quality, and medication management that persist across multiple surveys despite corrections. While all deficiencies show correction dates, the pattern of repeated violations in critical safety and care areas suggests ongoing operational challenges that families should carefully evaluate.
Aug 4, 2025Routine13
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 29, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 8, 2023Complaint4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 24, 2023Routine14
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Ownership & Operations
Who Operates This Facility
Waterview Pointe Nursing & Rehabilitation
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 32 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit waterview-pointe.net
Medicare data downloads
Original nursing home datasets
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