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Nursing HomeMedicaid Investigative

Eagle Pointe Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1600 27th Street, Parkersburg, WV 26101164 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 18 Google reviews

5
4
3
2
1
Eagle Pointe Healthcare Center Nursing Home in Parkersburg, WV — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (15 vs median 12)

Below average in WV · Below recommended RN staffing · Below chain average · $15,593 in fines

Source: Medicare data

What this means for your family

While the facility is praised for its cleanliness and physical therapy team, the reports of medical mismanagement and poor communication are serious red flags. If you choose this facility, we strongly advise frequent, unannounced visits at varying times to monitor your loved one's health and ensure care standards are being met.

Google Reviews

Google Reviews

18 reviews on Google
Eagle Pointe Healthcare Center receives polarized feedback, with some families praising the compassionate staff and effective physical therapy, while others report serious concerns regarding medical neglect and poor communication. While the facility is noted for being clean and well-decorated, negative experiences highlight significant issues with weight loss, infection management, and administrative transparency.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean9.0Activities7.0Meds2.0Memory8.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Dedicated memory care wing

Concerns

  • Poor medical management and lack of communication regarding medications (mentioned by 2 reviewers)
  • Inadequate patient care leading to weight loss and infections (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'21(2)'23(3)'26(1)

Distribution · 18 analyzed

5
10
4
2
3
0
2
0
1
6

How They Respond to Reviews

11%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has a dedicated memory care wing; could you walk me through what a typical day looks like for residents in that unit to ensure they stay active and engaged?
  • 2Given the recent feedback regarding medication management, could you explain the specific process your nursing team uses to track, administer, and communicate changes in medication to family members?
  • 3We are concerned about maintaining a resident's health and nutrition; what specific protocols do you have in place to monitor weight and prevent common health issues like infections?
  • 4Communication is very important to our family; what is the standard protocol for updating families on a resident's health status, and who is our primary point of contact for these updates?
  • 5I see that you have a physical and occupational therapy program; how do you integrate these sessions into the daily routine to ensure residents are consistently supported in their mobility goals?
  • 6With the current CMS staffing rating, how does the facility ensure that there is always adequate coverage to provide attentive, one-on-one care for every resident throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

My MIL was there let me tell you she lost 20 pounds, left with infection and now hospitalized! She was supposed to be there for rehab but they didn’t even do anything for her!!

Long-term resident's family · 2022☆☆☆☆

The staff is incredible! Very compassionate! They are taking such great care of my brother on his road to recovery. Clean facility that even takes care in decorating for the seasons.

Long-term resident's family · 2023★★★★★

The Dr. took my dad off all his meds and didn’t tell anyone, it took months to get my dad back to where he was before going into that place.

Long-term resident's family · 2018☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.82hrs
93%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility40.6%
Worse than Avg
Here
40.6%
US
19.5%
WV
27.0%
Wood
24.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.5%
Worse than Avg
Here
86.5%
US
95.5%
WV
97.6%
Wood
94.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
WV
7.2%
Wood
11.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.7%
Worse than Avg
Here
9.7%
US
3.2%
WV
4.5%
Wood
3.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.1%
Worse than Avg
Here
18.1%
US
14.4%
WV
15.6%
Wood
11.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
WV
96.7%
Wood
93.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.4%
Better than Avg
Here
89.4%
US
81.8%
WV
78.4%
Wood
79.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.5%
Better than Avg
Here
81.5%
US
79.7%
WV
79.4%
Wood
80.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
WV
1.0%
Wood
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
2penalties
Above state avg (13.8)
20 complaint-triggered
$15,593 in fines

Eagle Pointe Healthcare Center shows persistent problems with 20 complaint-triggered deficiencies indicating families have filed reports about care concerns. Food service issues appear repeatedly across multiple surveys, including problems with food temperature, meal timing, and food safety. The facility also has recurring deficiencies in resident rights protections and medication management. While all violations show correction dates, the pattern of repeated food service complaints and multiple complaint investigations suggests ongoing quality concerns that warrant careful consideration during any visit.

Sep 23, 2025Complaint
2
0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jul 8, 2025Routine
15
0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0912Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jul 8, 2025Complaint
3
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nov 22, 2024Complaint
6
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Feb 6, 2024Complaint
5
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 26, 2023Complaint
1
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Federal Penalties

Fine

May 26, 2023

$7,796

Fine

May 26, 2023

$7,797

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eagle Pointe Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

122 facilities nationwide

Chain avg rating: 2.8/5 · Rank 70 of 121

Ownership & Management

Owners

Wv Lt Care Op Co., LLC

Owner · Organization

C R Stoltz II LLC

Owner (parent company) · Organization

C.r. Stoltz Irrevocable Trust

Owner (parent company) · Organization

Hc Real Estate Holdings, LLC

Owner (parent company) · Organization

I. Rosedale Irrevocable Trust

Owner (parent company) · Organization

Omg Re Holdings LLC

Owner (parent company) · Organization

R.s. Wilheim Irrevocable Trust

Owner (parent company) · Organization

Ronald S Wilheim 2012 Spousal Trust

Owner (parent company) · Organization

Rosedale Family Investment Company, INC

Owner (parent company) · Organization

Rrw, LLC

Owner (parent company) · Organization

S.l. Rosedale Irrevocable Trust

Owner (parent company) · Organization

Wilheim Family Investment Company, INC.

Owner (parent company) · Organization

Odenthal, Richard

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Romeo, DominicManaging Control - Governing BodyStoltz, CharlesManaging Control - Governing BodyWilheim, RonaldManaging Control - Governing Body27th Street Mgt Co., LLCManagerBibbee, FrankManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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