Maple Grove Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility environment. Still worth an in-person visit.
based on 53 Google reviews

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What this means for your family
While some families report positive experiences with the rehab therapy team and recent facility cleanliness, the recurring reports of severe understaffing and neglect are deeply concerning. If you choose this facility, we strongly advise frequent, unannounced visits to monitor your loved one's hygiene and care, and to maintain direct communication with management rather than relying solely on nursing staff.
Google Reviews
Google Reviews
53 reviews on Google“Maple Grove Health and Rehabilitation Center receives highly polarized feedback, with some families praising recent improvements in cleanliness and staff kindness, while others report severe neglect and systemic failures. Critical concerns include chronic understaffing, poor hygiene, missing personal belongings, and significant communication breakdowns between staff and families. Prospective families should be aware of these inconsistencies and the reports of residents being left in unsanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility environment
- Compassionate and friendly individual staff members
- Effective short-term rehabilitation therapy
- Recent visible improvements in facility management
Concerns
- Severe understaffing leading to neglect (mentioned by 6 reviewers)
- Poor hygiene and sanitation (feces left in rooms, bedsores) (mentioned by 4 reviewers)
- Unprofessional communication and rude staff (mentioned by 5 reviewers)
- Theft or loss of personal belongings and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a top priority for families, could you walk me through your current staffing ratios and how you ensure consistent, attentive care during all shifts?
- 2I noticed some feedback regarding hygiene and room maintenance; what specific protocols are in place to ensure daily sanitation and the prevention of skin integrity issues like bedsores?
- 3How do you manage communication with families regarding changes in a resident's health or daily status, and what is the best way for us to reach a nurse or administrator if we have concerns?
- 4What measures are currently in place to safeguard residents' personal belongings and clothing to prevent loss or misplacement?
- 5With the recent improvements in management, what specific changes have you implemented to foster a more professional and supportive environment for both staff and residents?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social engagement to ensure they feel connected and active?
Personalized based on this facility's data
Key Review Excerpts
“My husband was there for 13 years, I hate to say. It was an awful experience. He was completely paralyzed and couldn't speak so he was at their mercy. There were days I found him soaking wet and laying in feces.”
“I have a family member here for short term rehab. We have all been very happy with all aspects of this facility. Firstly the environment is always very clean which is so important to us!”
“Nursing staff at this facility seem to care, but they are so understaffed that I do not trust this facility. I do not have confidence that they can take care of your loved ones, and I can't give this place a good rating because it's so ghetto.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 6 complaint-triggered deficiencies across recent surveys, indicating families have filed reports about care issues. The most recurring problems involve fire safety systems, electrical equipment, and quality of care including assistance with daily living activities. While the facility reports correcting these issues, the persistence of similar deficiencies across multiple surveys and recent complaints about abuse prevention and dental care suggest ongoing operational challenges that warrant careful consideration.
Nov 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Mar 6, 2024Routine7
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 6, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Sep 1, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 27, 2023Routine32
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Federal Penalties
Fine
Mar 6, 2024
$50,310
Ownership & Operations
Who Operates This Facility
Maple Grove Health and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 3 of 44 (Best)
Ownership & Management
Owners
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit maplegrovecare.com
Medicare data downloads
Original nursing home datasets
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