See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Top Rated

Maple Grove Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility environment. Still worth an in-person visit.

308 West Meadowview Road, Greensboro, NC 27406210 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 53 Google reviews

5
4
3
2
1
Maple Grove Health and Rehabilitation Center Nursing Home in Greensboro, NC — Street View
Street View

Watch Maple Grove Health and Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While some families report positive experiences with the rehab therapy team and recent facility cleanliness, the recurring reports of severe understaffing and neglect are deeply concerning. If you choose this facility, we strongly advise frequent, unannounced visits to monitor your loved one's hygiene and care, and to maintain direct communication with management rather than relying solely on nursing staff.

Google Reviews

Google Reviews

53 reviews on Google
Maple Grove Health and Rehabilitation Center receives highly polarized feedback, with some families praising recent improvements in cleanliness and staff kindness, while others report severe neglect and systemic failures. Critical concerns include chronic understaffing, poor hygiene, missing personal belongings, and significant communication breakdowns between staff and families. Prospective families should be aware of these inconsistencies and the reports of residents being left in unsanitary conditions.

Quality Themes

Tap a score for details
Food7.0Staff3.0Clean4.0ActivitiesN/AMeds2.0MemoryN/AComms2.0Value5.0

Strengths

  • Clean, well-maintained facility environment
  • Compassionate and friendly individual staff members
  • Effective short-term rehabilitation therapy
  • Recent visible improvements in facility management

Concerns

  • Severe understaffing leading to neglect (mentioned by 6 reviewers)
  • Poor hygiene and sanitation (feces left in rooms, bedsores) (mentioned by 4 reviewers)
  • Unprofessional communication and rude staff (mentioned by 5 reviewers)
  • Theft or loss of personal belongings and clothing (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.3'17(4)1.01.3'21(3)2.34.3'23(6)2.43.2'25(15)3.3'26(3)

Distribution · 45 analyzed

5
17
4
4
3
2
2
1
1
21

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that staffing levels are a top priority for families, could you walk me through your current staffing ratios and how you ensure consistent, attentive care during all shifts?
  • 2I noticed some feedback regarding hygiene and room maintenance; what specific protocols are in place to ensure daily sanitation and the prevention of skin integrity issues like bedsores?
  • 3How do you manage communication with families regarding changes in a resident's health or daily status, and what is the best way for us to reach a nurse or administrator if we have concerns?
  • 4What measures are currently in place to safeguard residents' personal belongings and clothing to prevent loss or misplacement?
  • 5With the recent improvements in management, what specific changes have you implemented to foster a more professional and supportive environment for both staff and residents?
  • 6Could you describe the daily activity schedule and how you encourage residents to participate in social engagement to ensure they feel connected and active?

Personalized based on this facility's data


Key Review Excerpts

My husband was there for 13 years, I hate to say. It was an awful experience. He was completely paralyzed and couldn't speak so he was at their mercy. There were days I found him soaking wet and laying in feces.

Long-term resident's family · 2024☆☆☆☆

I have a family member here for short term rehab. We have all been very happy with all aspects of this facility. Firstly the environment is always very clean which is so important to us!

Short-term rehab family member · 2025★★★★★

Nursing staff at this facility seem to care, but they are so understaffed that I do not trust this facility. I do not have confidence that they can take care of your loved ones, and I can't give this place a good rating because it's so ghetto.

Long-term resident's family · 2025☆☆☆☆
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
99%
Registered nurses for medical care
Total Nursing
3.75hrs
91%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility73.7%
Worse than Avg
Here
73.7%
US
93.4%
NC
91.7%
Guilford
93.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
14.4%
NC
16.4%
Guilford
20.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%
Guilford
4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
15.3%
NC
20.2%
Guilford
24.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
19.4%
NC
21.0%
Guilford
22.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
15.4%
NC
14.1%
Guilford
12.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
81.8%
NC
80.1%
Guilford
81.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility58.8%
Worse than Avg
Here
58.8%
US
79.7%
NC
78.1%
Guilford
80.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
NC
1.5%
Guilford
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (5.6)
6 complaint-triggered
$50,310 in fines

This facility has a concerning pattern with 6 complaint-triggered deficiencies across recent surveys, indicating families have filed reports about care issues. The most recurring problems involve fire safety systems, electrical equipment, and quality of care including assistance with daily living activities. While the facility reports correcting these issues, the persistence of similar deficiencies across multiple surveys and recent complaints about abuse prevention and dental care suggest ongoing operational challenges that warrant careful consideration.

Nov 19, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Mar 6, 2024Routine
7
0685Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 6, 2024Complaint
2
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Sep 1, 2023Complaint
2
0607Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Jan 27, 2023Routine
32
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0729Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Federal Penalties

Fine

Mar 6, 2024

$50,310

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maple Grove Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 3 of 44 (Best)

Ownership & Management

Owners

Boice, Gale

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Boice, GaleOfficer / DirectorJohnson, DianneOfficer / DirectorPrinciple Long Term Care, INC.ManagerArmijo, OliviaManagerArmijo, OliviaAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call