Nursing HomeMedicaid

Kindred Hospital East Greensboro

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2401 South Side Boulevard, Clinton Heights · Greensboro, NC 27406|23 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 360 Google reviews

(336) 271-2800 Directions Website

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What this means for your family

Kindred Hospital East Greensboro excels in complex medical recovery, particularly for patients needing respiratory and wound care, with a standout communication system for families. However, given the recurring reports of hygiene lapses, we strongly advise families to visit frequently and monitor the cleanliness of the patient's room and personal care standards directly.

Google Reviews

360 reviews on Google

“Kindred Hospital East Greensboro is a long-term acute care facility that receives high praise for its specialized respiratory, wound care, and physical therapy teams. Many families report that their loved ones recovered significantly under the staff's care, often highlighting the helpfulness of the patient advocate and the convenience of Zoom meetings for updates. However, a recurring minority of reviewers report serious concerns regarding neglect, poor hygiene, and unprofessional communication, suggesting that the quality of care can be inconsistent.”

Quality Themes

Tap a score for details

Strengths

Highly effective respiratory and wound care teams
Strong physical and occupational therapy programs
Proactive patient advocacy and family communication
Compassionate and attentive nursing staff

Concerns

Neglect of basic hygiene and patient cleanliness (mentioned by 6 reviewers)
Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Inadequate communication regarding medical status or procedures (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 206 analyzed

172

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily care routines?
2Given the facility's strong reputation for respiratory and wound care, how do you ensure that these specialized medical needs are balanced with consistent attention to daily hygiene and personal grooming?
3With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with their personal care needs throughout the day and night?
4How do you foster a culture of open communication to ensure families are kept fully informed about any changes in a resident's medical status or upcoming procedures?
5What steps are taken to ensure that all staff members maintain a professional and supportive demeanor, especially during high-pressure situations?
6Beyond the therapy programs, what does a typical day look like for residents in terms of social engagement and daily activities?

Personalized based on this facility's data

Key Review Excerpts

“The patient advocate Sheniah, would make a short visit daily. always bringing laughter to lift his spirit. His case managers, Marie and Ashley was wonderful support, working with our entire family, always listening to our concerns and putting the best care plan in place at discharge.”

Long-term resident's family · 2023★★★★★

“My husband has been here for around 27 days. His caregivers has been phenomenal; his nurses are tip notch and always tending to his needs. Dr.Osei Bonsu has given him excellent care and has treated every problem quickly and effectively.”

Long-term resident's family · 2024★★★★★

“I had to demand several times for my sister’s room to be cleaned, for her to be turned and cleaned, and suctioned. They left instruments and medicine open and out. I even walked into her room and her body was exposed while the door was wide open.”

Long-term resident's family · 2024★☆☆☆☆

Source: 360 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.24hrs

Registered nurses for medical care

Total Nursing

6.66hrs

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

44%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

19.4%

21.0%

Guilford

22.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility38.0%

Worse than Avg

Here

38.0%

19.5%

21.5%

Guilford

23.1%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility17.8%

Worse than Avg

Here

17.8%

4.9%

5.8%

Guilford

6.0%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

5.4%

Guilford

4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility15.5%

Worse than Avg

Here

15.5%

5.3%

7.2%

Guilford

6.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility21.7%

Worse than Avg

Here

21.7%

15.4%

14.1%

Guilford

12.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

80.1%

Guilford

77.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Guilford

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies

Above state avg (5.6)

2 complaint-triggered

This facility has concerning patterns including families filing complaints about protection of residents' belongings and failure to properly report suspected abuse or neglect. The most recurring issues span care planning and assessment, nutrition and dietary services, and nursing services, with problems appearing in both 2024 and recent 2025 surveys suggesting ongoing challenges. While the facility has correction plans in place, the persistence of deficiencies across multiple care areas warrants careful consideration.

Dec 19, 2025Routine7 findings

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 18, 2024Routine5 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Sep 18, 2024Complaint2 findings

0602Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kindred Hospital East Greensboro

Organization Type

for profit

Chain Affiliation

Chain Name

Kindred Healthcare

Chain Size

4 facilities nationwide

Chain avg rating: 3.5/5 · Rank 3 of 4

Ownership & Management

Owners

Kindred Healthcare Operating LLC

Owner · Organization

Kentucky Hospital Holdings Jv Lp