See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Guilford Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2041 Willow Road, Rotherwood · Greensboro, NC 27406110 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 339 Google reviews

5
4
3
2
1
Guilford Health Care Center Nursing Home in Greensboro, NC — Street View
Street View

Watch Guilford Health Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 4.0)
  • High staff turnover (54%)

Bottom 25% in NC · Critically understaffed (RN) · Worst in LIFEWORKS REHAB chain · No penalties on record

Source: Medicare data

What this means for your family

This facility is highly regarded for its physical therapy and clean environment, making it a strong candidate for short-term rehab. However, families must be vigilant; please ensure you have a clear plan for monitoring medication administration and call bell response times, as these are the most frequently cited areas of concern.

Google Reviews

Google Reviews

339 reviews on Google
Guilford Health Care Center receives polarized feedback, with many families praising the facility's cleanliness, friendly staff, and effective physical therapy programs. However, significant concerns regarding inconsistent nursing care, slow response times for call bells, and occasional neglectful treatment of residents persist. Families should be aware that while many report a positive experience, there are recurring reports of communication breakdowns and staffing shortages affecting basic patient needs.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0Activities8.0Meds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Effective physical and occupational therapy programs
  • Clean and well-maintained facility
  • Friendly and welcoming front-desk and administrative staff
  • Compassionate nursing assistants and therapists

Concerns

  • Slow response times for call bells and basic patient assistance (mentioned by 6 reviewers)
  • Inconsistent or poor quality of nursing care and medication management (mentioned by 5 reviewers)
  • Inadequate staffing levels leading to neglect (mentioned by 4 reviewers)
  • Poor food quality and failure to follow dietary restrictions (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.42022(52)4.62023(27)4.12024(36)4.52025(67)4.72026(36)

Distribution · 218 analyzed

5
165
4
26
3
7
2
4
1
16

How They Respond to Reviews

95%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the administrative team engages with the community online; how do you ensure that the feedback from families is actually implemented into daily care?
  • 2We have heard great things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to maintain their mobility?
  • 3With the facility being so well-maintained and clean, what specific protocols do you have in place to ensure that dietary restrictions and meal quality are strictly managed for every resident?
  • 4How does the nursing team manage call bell responses during the night shifts to ensure residents receive timely assistance with their basic needs?
  • 5Could you walk us through your process for medication management and how you ensure accuracy and consistency for residents with complex schedules?
  • 6In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and coordinating urgent care?

Personalized based on this facility's data


Key Review Excerpts

The wound care nurse is great as are the therapists, but most of the employees don’t care and act neglectful. The bathrooms don’t have showers so they often get skipped.

Family member of rehab patient · 2024★★☆☆☆

I’m currently under rehab care here in Guilford Rehab. While I have to say that the nurse practitioners, therapists and front office personnel and activities departments are exceptionally good, overall the nursing care is subpar.

Rehab patient · 2024☆☆☆☆

The PT/OT programs are fantastic and should be a serious consideration for short term or long term rehab.

Friend of rehab patient · 2023★★★★★
Source: 339 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.27hrs
36%
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility18.3%
Worse than Avg
Here
18.3%
US
12.1%
NC
5.4%
Guilford
3.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.4%
NC
14.1%
Guilford
13.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.7%
Worse than Avg
Here
12.7%
US
5.3%
NC
7.2%
Guilford
6.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.4%
Mixed vs Avgs
Here
18.4%
US
15.3%
NC
20.2%
Guilford
24.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.8%
Better than Avg
Here
18.8%
US
19.5%
NC
21.5%
Guilford
23.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.7%
Mixed vs Avgs
Here
15.7%
US
14.4%
NC
16.4%
Guilford
19.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.6%
Worse than Avg
Here
77.6%
US
81.8%
NC
80.1%
Guilford
78.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.8%
Mixed vs Avgs
Here
78.8%
US
79.7%
NC
78.1%
Guilford
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
NC
1.5%
Guilford
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (5.6)
12 complaint-triggered

Families have filed complaints leading to 9 deficiencies, including concerns about abuse protection and resident care planning. The facility shows recurring issues with nutrition and dietary services, medication management, and resident rights across multiple surveys from 2022-2025. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing quality challenges that families should discuss during visits.

Mar 18, 2026Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 17, 2025Routine
20
0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Apr 17, 2025Complaint
10
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0624Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0624Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Jan 24, 2024Routine
20
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0111Potential for harm · PatternCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Nov 9, 2023Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 15, 2023Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Guilford Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 55 of 57 (Worst)

Ownership & Management

Owners

Guilford Holdings Ill

Owner · Organization

100%

Charles 1994 Family Grantor Trust

Owner (parent company) · Organization

Ck 2008 Family Trust

Owner (parent company) · Organization

Drm South LLC

Owner (parent company) · Organization

Edward 1998 Family Grantor Trust

Owner (parent company) · Organization

Lauren 2020 LLC

Owner (parent company) · Organization

Leps 2003 Family Trust

Owner (parent company) · Organization

Norman 5571 & Family LLC

Owner (parent company) · Organization

Norman 5571 LLC

Owner (parent company) · Organization

Rl 2008 Family Trust

Owner (parent company) · Organization

Robin 2008 LLC

Owner (parent company) · Organization

Saul 2012 Family Grantor Trust

Owner (parent company) · Organization

Springrock South LLC

Owner (parent company) · Organization

Summer South LLC

Owner (parent company) · Organization

Key personnel

Swanson, StephenW-2 Managing EmployeeRajchenbach, MosheOfficer / DirectorSpiegel, HindyOfficer / DirectorRsbrm South Manager LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call