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Nursing HomeMedicaid Investigative

Manor at Penn Village, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

51 Route 204, Selinsgrove, PA 17870159 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 44 Google reviews

5
4
3
2
1
Manor at Penn Village, the Nursing Home in Selinsgrove, PA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 8.0)
  • High staff turnover (64%)

Below average in PA · Below recommended RN staffing · $3,145 in fines

Source: Medicare data

What this means for your family

This facility's physical therapy department is frequently praised, making it a potential option for short-term rehabilitation. However, families should be extremely cautious regarding long-term and memory care, as multiple reviewers have reported serious concerns about neglect, hygiene, and poor communication. We strongly recommend conducting an unannounced visit and speaking directly with current residents' families before making a decision.

Google Reviews

Google Reviews

44 reviews analyzed
The Manor at Penn Village receives highly polarized feedback, with families praising the physical therapy department and certain staff members while others report severe neglect and unprofessionalism. Common criticisms include slow response times to call buttons, poor communication regarding resident health, and concerns about basic hygiene and care standards. Prospective families should be aware of the stark contrast between positive experiences in short-term rehab and reports of neglect in long-term and memory care.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean5.0Activities8.0Meds2.0Memory1.0Comms2.0ValueN/A

Strengths

  • Effective physical therapy and rehab team
  • Engaging activities department
  • Warm, home-like environment in some wings
  • Professional and caring staff members (noted by some)

Concerns

  • Neglect and lack of basic care (hygiene, bed sores, dehydration) (mentioned by 5 reviewers)
  • Unprofessional, rude, or dismissive staff behavior (mentioned by 5 reviewers)
  • Poor communication with family members regarding health updates (mentioned by 3 reviewers)
  • Slow response times to call buttons (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'21(5)'23(7)'25(10)'26(3)

Distribution

5
20
4
2
3
1
2
1
1
17

How They Respond to Reviews

88%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily communication process to ensure we stay updated on our loved one's health?
  • 2Given the recent focus on improving staff-to-resident interactions, what specific training or protocols are in place to ensure call buttons are answered promptly and residents receive timely assistance?
  • 3We read positive things about your physical therapy and rehab team; how do they coordinate with the nursing staff to ensure consistent care and hygiene support during the recovery process?
  • 4What steps are being taken to improve the dining experience and ensure that residents receive proper hydration and nutritional monitoring throughout the day?
  • 5Could you walk us through your current protocols for skin integrity checks and pressure ulcer prevention, especially for residents who require more frequent assistance with mobility?
  • 6With your active activities department, how do you tailor engagement programs for residents who may need extra support or have different levels of cognitive ability?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is unprofessional and rude. The care and compassion is nonexistent. Dementia residents get put to bed and forgot about.

Family member · 2023☆☆☆☆

The staff is wonderful!!! My Mom is on the 3 rd floor and staff “The Best”... Physical therapy dept exceptional!! The only reason I gave 4 stars is the food !!

Long-term resident's family · 2025★★★★

My Mom has been at the Manor at Penn Village for Short Term Rehab for a few weeks now and we can both honestly say this has been one of the best experiences for her in the area.

Short-term rehab family · 2024★★★★★
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
PA
87.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
PA
8.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
14.4%
PA
17.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.5%
PA
19.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.0%
Better than Avg
Here
18.0%
US
19.4%
PA
26.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.4%
PA
17.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
PA
68.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
81.8%
PA
69.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
PA
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Above state avg (10.1)
32 complaint-triggered
$3,145 in fines

This facility has a concerning pattern of 82 deficiencies across multiple surveys, with 27 triggered by family complaints. The most recurring issues involve safety hazards and accident prevention, medication management problems including labeling and error rates, and maintaining safe, clean living environments. Problems persist across surveys, with repeated citations for safety hazards appearing as recently as 2025, despite the facility reportedly correcting each issue.

Dec 5, 2025Routine
15
0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726ModerateCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0730ModerateCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0225ModerateCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761ModerateCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693MinorCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0697MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 11, 2025Complaint
1
0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 26, 2025Complaint
1
0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Feb 4, 2025Routine
15
0791ModerateCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0688ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0730ModerateCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0756ModerateCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0887ModerateCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374ModerateCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883MinorCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Feb 4, 2025Complaint
4
0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759ModerateCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725MinorCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Jan 3, 2025Complaint
1
0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Jul 31, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

Manor at Penn Village, the

Organization Type

for profit

Chain Affiliation

Chain Name

Avardis Health

Chain Size

14 facilities nationwide

Chain avg rating: 2.1/5 · Rank 6 of 14

Ownership & Management

Owners

Selinsgrove Parentco LLC

Owner · Organization

100%

Isle of Que Holdco LLC

Owner (parent company) · Organization

Paop Holdco LLC

Owner (parent company) · Organization

Key personnel

Selinsgrove Re Owner LLC5% or Greater Security InterestClark, AlyssaManaging Control - Governing BodyHoback, TiffanyManaging Control - Governing BodySnf Mgr LLCManagerBowes, ChristopherManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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