Manor at Penn Village, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
- High staff turnover (64%)
Below average in PA · Below recommended RN staffing · $3,145 in fines
What this means for your family
This facility's physical therapy department is frequently praised, making it a potential option for short-term rehabilitation. However, families should be extremely cautious regarding long-term and memory care, as multiple reviewers have reported serious concerns about neglect, hygiene, and poor communication. We strongly recommend conducting an unannounced visit and speaking directly with current residents' families before making a decision.
Google Reviews
Google Reviews
44 reviews analyzed“The Manor at Penn Village receives highly polarized feedback, with families praising the physical therapy department and certain staff members while others report severe neglect and unprofessionalism. Common criticisms include slow response times to call buttons, poor communication regarding resident health, and concerns about basic hygiene and care standards. Prospective families should be aware of the stark contrast between positive experiences in short-term rehab and reports of neglect in long-term and memory care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehab team
- Engaging activities department
- Warm, home-like environment in some wings
- Professional and caring staff members (noted by some)
Concerns
- Neglect and lack of basic care (hygiene, bed sores, dehydration) (mentioned by 5 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 5 reviewers)
- Poor communication with family members regarding health updates (mentioned by 3 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily communication process to ensure we stay updated on our loved one's health?
- 2Given the recent focus on improving staff-to-resident interactions, what specific training or protocols are in place to ensure call buttons are answered promptly and residents receive timely assistance?
- 3We read positive things about your physical therapy and rehab team; how do they coordinate with the nursing staff to ensure consistent care and hygiene support during the recovery process?
- 4What steps are being taken to improve the dining experience and ensure that residents receive proper hydration and nutritional monitoring throughout the day?
- 5Could you walk us through your current protocols for skin integrity checks and pressure ulcer prevention, especially for residents who require more frequent assistance with mobility?
- 6With your active activities department, how do you tailor engagement programs for residents who may need extra support or have different levels of cognitive ability?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is unprofessional and rude. The care and compassion is nonexistent. Dementia residents get put to bed and forgot about.”
“The staff is wonderful!!! My Mom is on the 3 rd floor and staff “The Best”... Physical therapy dept exceptional!! The only reason I gave 4 stars is the food !!”
“My Mom has been at the Manor at Penn Village for Short Term Rehab for a few weeks now and we can both honestly say this has been one of the best experiences for her in the area.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 82 deficiencies across multiple surveys, with 27 triggered by family complaints. The most recurring issues involve safety hazards and accident prevention, medication management problems including labeling and error rates, and maintaining safe, clean living environments. Problems persist across surveys, with repeated citations for safety hazards appearing as recently as 2025, despite the facility reportedly correcting each issue.
Dec 5, 2025Routine15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 4, 2025Routine15
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 4, 2025Complaint4
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jan 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jul 31, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Manor at Penn Village, the
for profit
Chain Affiliation
Avardis Health
14 facilities nationwide
Chain avg rating: 2.1/5 · Rank 6 of 14
Ownership & Management
Owners
Selinsgrove Parentco LLC
Owner · Organization
Isle of Que Holdco LLC
Owner (parent company) · Organization
Paop Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit manoratpennvillage.com
Medicare data downloads
Original nursing home datasets
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