Sunbury Skilled Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 69 Google reviews
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What this means for your family
While recent reviews highlight a clean facility and a friendly environment, the historical reports of staffing shortages and slow call bell responses are significant. We recommend you visit during a weekend or evening shift to observe staffing levels firsthand and ask the administration specifically about their protocol for repositioning and monitoring residents with high-acuity needs.
Google Reviews
Google Reviews
69 reviews analyzed“Sunbury Skilled Nursing and Rehabilitation Center receives a high volume of positive feedback regarding its clean environment, friendly staff, and effective rehabilitation programs. However, there is a recurring pattern of critical concerns from some families regarding understaffing, slow response times for call bells, and inconsistent medical care for complex needs. Families should weigh the strong recent praise for facility atmosphere against these historical reports of staffing shortages and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming nursing staff
- Effective short-term rehabilitation services
- Responsive admissions and administrative team
Concerns
- Understaffing leading to slow call bell response times (mentioned by 5 reviewers)
- Inconsistent quality of medical care and documentation of injuries (mentioned by 3 reviewers)
- Poor food quality and meal service delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the facility having 126 residents, what is your current process for ensuring call bells are answered promptly during peak shift transition times?
- 3Could you walk me through your protocol for documenting and communicating any changes in a resident's health or minor injuries to family members?
- 4I understand that dining and meal service is an area you are working to improve; what changes have you implemented recently to ensure residents receive their meals on time and at the right temperature?
- 5Given the current staffing levels, how do you ensure that residents receive consistent, personalized attention throughout the day?
- 6What specific activities or social programs are available for residents who are not in the short-term rehabilitation wing to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department, activities, and dietary are next to none. Thank you, Sunbury, skilled nursing and rehab for being amazing!”
“The staff may seem busy but they are extremely attentive to all the patients and friendly when I visit my husband. They are caring and make sure he has whatever he needs. He told me he feels like they race to see who can answer his call light first.”
“They said they didn't have enough staff to get him out of bed for anything other than meals. Other than meal times and when family visited he was alone all the time”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, with families filing complaints that led to citations for pressure ulcer care and dental services. The most frequent problems involve wound care and pressure ulcer prevention, medication management, and maintaining a safe living environment. While all violations show correction dates, issues with pressure ulcer care and environmental safety have persisted across multiple surveys from 2023 to 2025, suggesting ongoing challenges with consistent care quality.
Jun 13, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Apr 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 10, 2024Complaint1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jul 10, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Aug 18, 2023Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Aug 18, 2023
$9,311
Ownership & Operations
Who Operates This Facility
Sunbury Skilled Nursing and Rehabilitation Center
for profit
Chain Affiliation
Genesis Healthcare
193 facilities nationwide
Chain avg rating: 2.4/5 · Rank 53 of 188
Ownership & Management
Owners
Genesis Pm Pa Operations LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit sunburynursingandrehab.com
Medicare data downloads
Original nursing home datasets
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