Manchester Commons of Presbyterian Seniorcare
Strong Medicare quality ratings; families often praise professional and caring nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While Manchester Commons has a history of strong rehab outcomes and a well-designed facility, recent reviews indicate a concerning decline in cleanliness and patient safety protocols. I strongly recommend that you conduct an unannounced visit to inspect the cleanliness of the rooms and ask management specifically how they ensure 24/7 supervision for dementia patients to prevent the falls and neglect reported by recent families.
Google Reviews
Google Reviews
15 reviews on Google“Manchester Commons receives polarized feedback, with long-term residents and rehab patients often praising the compassionate staff and beautiful facility. However, recent reviews from 2022-2026 highlight serious concerns regarding cleanliness, inadequate supervision of dementia patients, and distressing discharge experiences. Families should weigh the positive reports of professional rehab care against the recurring reports of poor hygiene and safety lapses.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring nursing staff
- Beautiful, well-maintained facility
- Effective rehabilitation therapy services
- Compassionate care in specialized neighborhoods
Concerns
- Poor cleanliness and hygiene standards in resident rooms (mentioned by 2 reviewers)
- Inadequate supervision and safety for dementia/memory care patients (mentioned by 2 reviewers)
- Issues with missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the specialized neighborhoods here, could you walk me through the specific safety protocols and supervision levels in place for residents requiring memory care?
- 2I noticed the facility is quite beautiful; what is your current process for daily housekeeping and deep-cleaning schedules to ensure resident rooms remain consistently well-maintained?
- 3How do you handle the tracking and security of personal belongings to ensure residents' items remain safe and accounted for?
- 4Since you actively engage with feedback online, what steps has the leadership team recently taken to improve communication with families regarding medication management and care updates?
- 5What does a typical day look like for residents in terms of social engagement and activities, and how do you tailor these to different levels of physical or cognitive ability?
- 6With your strong rehabilitation services, how do your nursing and therapy teams collaborate to ensure a seamless transition for residents needing medical recovery?
Personalized based on this facility's data
Key Review Excerpts
“The building is very beautiful and well maintained. The staff are very professional and caring.”
“My mother has lived in Manchester Commons for over a year now. I can't say enough about the staff in the Avonia Springs Neighborhood. I love the setup of neighborhoods.”
“Rooms floors not clean. The bathroom had wet towels on the counter from this a.m. Dusty doors. Room air stale, windows were open for a breeze.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues across all three surveys, with medication management, care planning, and resident rights being the most problematic areas. The same deficiencies in medication labeling, care plan development, and treatment provision have persisted across multiple inspections from 2023 to 2025, suggesting ongoing challenges in core care areas. While all violations have correction dates, the pattern of repeated issues in critical areas like medication safety and care planning warrants careful consideration during your visit.
Jul 2, 2025Routine10
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Aug 8, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Sep 29, 2023Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Manchester Commons of Presbyterian Seniorcare
nonprofit
Chain Affiliation
Presbyterian Seniorcare Network
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit erie.srcare.org
Medicare data downloads
Original nursing home datasets
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