Walnut Creek Nursing and Rehab
Strong Medicare quality ratings; families often praise clean and modern facility environment. Still worth an in-person visit.
based on 252 Google reviews
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What this means for your family
Walnut Creek is widely regarded for its clean, modern environment and strong rehabilitation team. However, families should be aware of reports regarding inconsistent staffing levels; we recommend asking specifically about the staff-to-patient ratio during evening and weekend shifts to ensure your loved one's needs will be met promptly.
Google Reviews
Google Reviews
252 reviews on Google“Walnut Creek Nursing and Rehab is frequently praised for its clean, modern facility and a staff that many visitors describe as friendly, professional, and attentive. While many families express high satisfaction with the care their loved ones receive, a recurring subset of reviews highlights serious concerns regarding understaffing, slow response times for basic assistance, and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and modern facility environment
- Friendly and welcoming front desk staff
- Strong rehabilitation therapy department
- Compassionate and attentive nursing staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Inconsistent hygiene and toileting assistance (mentioned by 5 reviewers)
- Unpleasant odors in certain hallways (mentioned by 2 reviewers)
- Aggressive solicitation for reviews via text (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 173 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific steps are taken to ensure residents receive timely assistance with daily hygiene and toileting needs throughout the day?
- 2With a capacity of 115 residents, how does the nursing team manage staffing levels to ensure prompt response times when a resident calls for help?
- 3I noticed the facility has a strong reputation for therapy; how do you maintain that level of care while balancing the current staffing ratios?
- 4I appreciate that the team is active in responding to feedback online; how do you incorporate that kind of family input into improving the daily dining experience?
- 5What protocols are in place to ensure a consistently fresh environment throughout all the hallways and common areas?
- 6Could you walk me through how the nursing staff coordinates with families during medical emergencies or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The facility does not have an institutional vibe with drab colors, like most nursing homes.”
“The PT group are awesome!!! Front desk - not nice!!”
“The staff is taking good care of our family member. All in all seems like a clean well run place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing safety and record-keeping concerns, with 14 deficiencies across recent inspections and one complaint filed by families regarding medical records protection. The most recurring issues involve fire safety systems, medication labeling, and safeguarding resident medical records, with medical records violations appearing multiple times across different surveys. While the facility has corrected most deficiencies, the pattern of repeated problems in critical areas like safety systems and confidential information handling suggests potential systemic issues that families should discuss during visits.
May 22, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 28, 2024Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Mar 21, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 14, 2023Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Walnut Creek Nursing and Rehab
for profit
Chain Affiliation
Valley West Health
12 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 12 (Best)
Ownership & Management
Owners
Western Pa Opco Holdings I LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
252 reviews from families & visitors
Official Website
Visit valleywesthealth.com
Medicare data downloads
Original nursing home datasets
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