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Assisted Living

Magnolia Assisted Living

Limited public data on Magnolia Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

912 Hillcrest St, Grandview, WA 9893052 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.4/5

based on 30 Google reviews

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Magnolia Assisted Living Assisted Living in Grandview, WA — Street View
Street View

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What this means for your family

While some families report recent improvements in care, the facility has a history of serious complaints regarding cleanliness and staff responsiveness. We strongly recommend visiting in person to observe the environment yourself and asking management specifically how they handle call-button response times and communication with families.

Google Reviews

Google Reviews

30 reviews on Google
Magnolia Assisted Living receives highly polarized feedback, with long-standing concerns regarding cleanliness, staffing shortages, and poor communication. While some recent reviewers praise the staff's kindness and the facility's atmosphere, others report serious neglect, including unresponsiveness to call buttons and unsanitary conditions.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0Activities5.0Meds1.0MemoryN/AComms1.0ValueN/A

Strengths

  • Friendly and heartful staff
  • Welcoming common areas and wellness spaces
  • Recent improvements in resident care

Concerns

  • Unresponsive management and difficulty reaching staff by phone (mentioned by 6 reviewers)
  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Unsanitary conditions and poor maintenance (mentioned by 3 reviewers)
  • Neglect of resident needs and poor communication with families (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(2)2.31.8'21(5)2.04.2'23(13)5.03.3'25(3)5.0'26(1)

Distribution · 32 analyzed

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How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard such lovely things about how heartfelt and friendly the staff is here; how do you foster that culture of care within your team?
  • 2What specific steps has the facility taken recently to improve resident care and wellness services?
  • 3How do you ensure that communication remains consistent and timely between the care team and family members?
  • 4Could you walk us through your daily routine for medication management to ensure everything is handled accurately and promptly?
  • 5What are your current protocols for maintaining the cleanliness of the resident rooms and common dining areas?
  • 6How do you manage staffing levels during the night or weekends to ensure residents get quick responses when they need help?

Personalized based on this facility's data


Key Review Excerpts

He has never been soiled when I arrived and though it takes a little bit more time than I'd like when his call button is pushed, they do come and care for him.

Long-term resident's family · 2023☆☆☆☆

My grandpa has been living here for a couple of years and I can say I am very happy I picked this place over others. it’s like a huge family.

Long-term resident's family · 2024★★★★★

One of the care staff is constantly yelling expletives and treats the residents poorly. The place is disorganized and I've seen feces smeared into the carpet and the building often smells of urine.

Visitor · 2020☆☆☆☆
Source: 30 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

11total
47deficiencies
Nov 24, 2025Investigation

Letter references previous compliance determinations 69105 and 64109.

Other requirementsWAC 388-78A-2040Corrected Nov 24, 2025

The department completed a follow-up inspection and found no deficiencies; previous deficiencies related to fire marshal approval were corrected.

Nov 17, 2025Investigation

Facility was cited for failing to coordinate medical appointments, specifically missing or delaying critical oncology appointments, which contributed to a significant increase in the size of the resident's medical condition.

Coordination of health care servicesWAC 388-78A-2350Corrected Nov 17, 2025

The facility failed to coordinate necessary health care services by not ensuring timely transportation was arranged for a resident's medical appointments, resulting in a 45-day delay in diagnosis and treatment of a potentially life-threatening ovarian mass.

Nov 17, 2025Enforcement
$1,000.00Report

This document is a formal notice of a $1,000.00 civil fine.

Coordination of health care servicesWAC 388-78A-2350 (1)(7)(a)(b)

The licensee failed to coordinate necessary health care services by not ensuring timely transportation was arranged and coordinated to medical appointments for one resident, resulting in a delayed diagnosis and treatment of a potentially life-threatening condition.

Nov 6, 2025Fire

Facility has undergone a name change from Grandview Assisted Living to Magnolia Assisted Living. Most previous fire safety violations (electrical, sprinkler maintenance, door operations, etc.) have been marked as corrected.; Facility is listed under two provider numbers (2502 and 2570) in the provided reports. Construction activities impacted emergency egress.

Contents (Fire safety, evacuation and lockdown plan)IFC 404.2

Failed to provide documentation of fire drills between April 2024 and December 2024.

Owner's Responsibility (Penetrations)IFC 701.6

Wall penetration near sprinkler piping in Diaper Storage Room.

Portable Fire ExtinguishersIFC 906.2

Break room extinguisher not serviced since 2023.

Stationary Compressed Gas ContainersIFC 5303.4.1

Missing signage for Med Room oxygen storage and full/empty labels.

Ceiling ClearanceIFC 315.2.1

Combustible storage within 18 inches of sprinkler head in Activities Storage Room.

Portable, Electric Space HeatersIFC 603.9

Portable heaters in Family Room and Conference Room lack automatic shut-off when tipped over.

Testing and Maintenance (Sprinklers)IFC 903.5

Exterior sprinkler heads painted over.

Smoke Detector SensitivityIFC 907.8.3

Failed to maintain monthly nuisance log for past 12 months.

mediumIFC 907.8

Facility failed to provide documentation of annual and semi-annual fire alarm system service within the past twelve months.

Relocatable power taps and current tapsIFC 603.5

Unfused power strips in use in Room 20 and Activities Room; multi-plug adapter in use behind appliances in Room 20.

Door OperationIFC 705.2.4

Multiple doors failing to close/latch properly (Conference, Nursing Director, Room 6); missing self-closer on Kitchen Storage door; Room 29 propped open.

Inspection, Testing and Maintenance (Alarm systems)IFC 907.8

No documentation for annual or semi-annual fire alarm system service.

Continuity and ComponentsIFC 1009.2

N. emergency exit door obstructed by wooden board and locked during construction.

Abatement of Electrical HazardsIFC 603.2

Screw/washer screwed into laundry room outlet; missing/broken outlet covers in Med Room and Room 20.

Inspection and Maintenance (Openings)IFC 705.2

Med Room and Soiled Laundry Room doors have 1.5 inch gaps at base.

Hangers and BracketsIFC 906.7

Kitchen K-class fire extinguisher bracket dislodged from wall.

Securing Compressed Gas ContainersIFC 5303.5.3

Unsecured compressed oxygen tanks found in Med Room and oxygen storage room.

Oct 2, 2025Investigation

Follow-up inspection on 2025-11-27 found that these deficiencies were corrected and no new deficiencies were found.

Policies and proceduresWAC 388-78A-2600Corrected Nov 30, 2025

Facility failed to ensure staff implemented policies for safety checks, vitals, and alert charting for a resident following a fall, placing the resident at risk.

Nonavailability of medicationsWAC 388-78A-2240Corrected Nov 30, 2025

Facility failed to obtain and administer newly prescribed pain medication (oxycodone) in a timely manner for a resident, resulting in unmanaged pain.

Sep 25, 2025Dispute
CleanReport

This document is an Informal Dispute Resolution (IDR) result letter regarding a Statement of Deficiencies dated 08/18/2025. The IDR process resulted in no changes to the original report.

Aug 18, 2025Enforcement
$400.00Report

Letter serves as formal notice of a $400.00 civil fine due to the uncorrected fire safety deficiency.

Other requirementsWAC 388-78A-2040 (2)

The facility failed to maintain compliance with the Washington State Patrol Fire Protection Bureau as found during their third inspection; this was an uncorrected deficiency from July 15, 2025.

Aug 4, 2025Investigation

There is a follow-up letter dated 09/23/2025 stating that follow-up inspection on 09/23/2025 found no deficiencies and that previous deficiencies from report 62056 were corrected.; Facility is operated by Grandview Assisted Living LLC. The resident suffered from missed doses of blood pressure, pain, and sleep medications due to facility failure to reorder, resulting in high blood pressure, extreme pain/stress, and a postponed surgery.

Medication servicesWAC 388-78A-2210

The facility failed to ensure a resident received prescribed medications as ordered, resulting in missed doses, elevated blood pressure, and a cancelled surgery.

Quality of life -- RightsRCW 70.129.140Corrected Aug 31, 2025

The facility failed to protect resident rights for 2 residents by separating them from their shared living arrangement without adequate justification, causing emotional distress, behavioral outbursts, and a decline in well-being.

Service agreement planningWAC 388-78A-2130Corrected Aug 31, 2025

The facility failed to utilize assessment information to develop a Negotiated Service Agreement (NSA) that addressed the resident's actual needs regarding medication management, resulting in the mismanagement of medication ordering and administration and health complications.

Service agreement planningWAC 388-78A-2130

The facility failed to maintain an accurate and updated negotiated service agreement to address the resident's current medication management needs.

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References & Resources

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