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Assisted Living

Amber Hills Assisted Living

Families consistently rate this highly — reviewers highlight engaging and frequent activity programs. Schedule a visit to confirm the fit.

125 N Wamba Rd, Prosser, WA 9935044 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.5/5

based on 35 Google reviews

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What this means for your family

While many residents report a high quality of life and enjoy the active social calendar, there are serious allegations regarding management's responsiveness and medication oversight. When touring, we strongly recommend asking for a clear policy on how management handles family complaints and verifying the current staffing ratios for medication administration.

Google Reviews

Google Reviews

35 reviews on Google
Amber Hills Assisted Living receives a high volume of positive feedback from residents and visitors who praise the friendly staff, engaging activities, and welcoming environment. However, there are serious, specific allegations from family members regarding unprofessional management, poor communication, and gaps in medication administration that suggest significant inconsistencies in care quality.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean8.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Engaging and frequent activity programs
  • Friendly and welcoming staff
  • Warm, community-oriented atmosphere
  • Well-maintained and comfortable living spaces

Concerns

  • Unprofessional management and poor communication with families (mentioned by 2 reviewers)
  • Inadequate staffing levels affecting medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.52020(2)1.02021(1)3.72022(3)5.02023(24)4.02025(8)5.02026(1)

Distribution · 39 analyzed

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4
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23 reviews posted between Aug 28, 2023Aug 31, 2023 · 22 were 5-star

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the active social calendar here, how do you help new residents integrate into the community and find activities that match their personal interests?
  • 2Could you walk me through your current process for keeping families updated on changes in a resident's health or daily status?
  • 3What protocols do you have in place to ensure that medication administration remains consistent and accurate, especially during shift changes?
  • 4How does your leadership team ensure that family members feel heard and supported when they have questions or concerns about their loved one's care?
  • 5With a smaller community of 44 residents, how do you maintain consistent staffing levels to ensure everyone gets the attention they need throughout the day?
  • 6What is the best way for us to stay connected with the management team, and how often can we expect formal check-ins regarding our loved one's well-being?

Personalized based on this facility's data


Key Review Excerpts

The director Thomas is extremely unprofessional. When you have concerns he will hang up on you or lock himself in office.

Long-term resident's family · 2021☆☆☆☆

They take really good care of me especially since I can’t walk right now. The activity girl helps with my hair my nails and everything else.

Resident · 2023★★★★★

The activities directors have been stellar in working with our suggestions and needs even providing transportation when asked!

Long-term family connection · 2023★★★★★
Source: 35 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

25total
93deficiencies
Jun 12, 2026Investigation

This document is a cover letter confirming that follow-up inspection on 06/12/2026 found no deficiencies and that previously cited deficiencies (WAC 388-78A-2040-1) were corrected.

Other requirementsWAC 388-78A-2040-1

Deficiencies for this regulation were corrected.

Jun 10, 2026Fire

The facility is currently marked as 'Approved' as of 06/10/2026, noting that all previously noted violations have been corrected.; Approval Status: Disapproved. Next inspection scheduled on or after 2/11/2026.

Open electrical terminationsIFC 603.2.2, 2021

Broken outlet cover in the kitchen near the exit to the dining room.

Inspection and MaintenanceIFC 705.2 2021

Unable to provide annual fire door inspection documentation. Fire door near room 210 was removed; kitchen roll-up fire door not serviced in 12 months.

Unobstructed and UnobscuredIFC 907.4.2.6 2021

Pull station near rear service entry of kitchen was obstructed by boxes.

Fire DrillsWAC 212-12-044

Facility failed to conduct and document required quarterly fire drills.

Duct and Air Transfer OpeningsIFC 706.1 2021

Unable to provide documentation for 4-year fire/smoke damper inspection.

Fire DrillsWAC 212-12-044

Corrected

Burning ObjectsIFC 310.7 2021

Designated smoking area had multiple cigarette butts discarded on the ground.

Relocatable power taps and current tapsIFC 603.5, 2021

Unfused multi-plug adapter found in use in room 212 near a Christmas tree.

Testing and MaintenanceIFC 903.5 2021

Unable to provide 5-year FDC Hydro Testing documentation (report from 11-13-24 had deficiencies).

Power TestIFC 1031.10.2 2021

90-minute annual exit and emergency lighting power test not performed.

Working Space and ClearanceIFC 603.4, 2021

Doors were being stored against electrical panels in the main electrical room.

Door OperationIFC 705.2.4 2021

Fire door near room 222 would not latch from a fully opened position.

Circuit identification and accessibilityNFPA 72 10.6.5.2

The fire alarm control panel breaker was not locked.

Feb 26, 2026Investigation

The facility was found in compliance for Compliance Determination 76279 (dated 04/23/2026) regarding the corrections of deficiencies originally cited in 72790.

Resident rightsWAC 388-78A-2660Corrected Apr 6, 2026

The facility failed to maintain the residents' environment and personal items in a dignified manner after toilets in an adjacent unit repeatedly overflowed into their apartments, damaging personal belongings.

Jan 12, 2026Fire

Facility approval status is 'Disapproved'. Several items were noted as 'Corrected' during the inspection (Items 3, 4, 8, 9, 14, 16, 17, 20).

Open electrical terminationsIFC 603.2.2, 2021

Kitchen near exit to dining room has a broken outlet cover.

Inspection and MaintenanceIFC 705.2 2021

Facility unable to provide annual fire door inspection documentation; fire door near room 210 was removed; roll-up fire door in kitchen not serviced in 12 months.

Testing and MaintenanceIFC 903.5 2021

Facility unable to provide 5-year FDC Hydro Testing documentation; previous report had deficiencies.

Circuit identification and AccessibilityNFPA 72 10.6.5.2

Fire alarm control panel breaker was not locked.

Working Space and ClearanceIFC 603.4, 2021

Main electrical room had doors being stored up against electrical panels.

Door OperationIFC 705.2.4 2021

Fire door near room 222 would not latch from a fully opened position.

Unobstructed and UnobscuredIFC 907.4.2.6 2021

Pull station near rear service entry of kitchen was obstructed by boxes.

Burning ObjectsIFC 310.7 2021

Designated smoking area next to combustible vegetation had multiple cigarette butts discarded on the ground.

Relocatable power taps and current tapsIFC 603.5, 2021

Room 212 had an unfused multi-plug adapter in use near a Christmas tree.

Duct and Air Transfer OpeningsIFC 706.1 2021

Facility unable to provide documentation for 4-year fire/smoke damper inspection.

Power TestIFC 1031.10.2 2021

90-minute annual exit and emergency lighting power test not performed.

Sep 8, 2025Investigation

A follow-up inspection on 10/24/2025 found that these deficiencies had been corrected.

Temperature and time controlWAC 246-215-03525

Facility failed to ensure cold foods were held at or below 41 degrees F in one of three refrigerators (R3). Temperature logs were not maintained/checked between 08/19/2025 and 09/05/2025.

Food and nutrition servicesWAC 388-78A-2300

Facility failed to maintain proper refrigerator temperatures and failed to document or check temperatures as required, placing residents at risk of foodborne illness.

Aug 1, 2025Inspection

Follow-up inspection conducted on 08/01/2025 found no deficiencies. This letter acknowledges correction of previously cited WAC 388-78A-2474 in reports 63271 and 61003.; The BIC (Business Intelligence/Correction) date for several deficiencies was updated to 06/01/2025 per the facility administrator.

Background checksWAC 388-78A-2466Corrected Jun 1, 2025

Facility failed to ensure a new Washington state name and date of birth background check form was submitted every two years for 2 of 2 staff (Staff E and F).

Maintenance and housekeepingWAC 388-78A-3090Corrected Jun 1, 2025

Facility failed to ensure common area carpets and dining room chairs were kept clean and without stains.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure staff obtained required basic long-term care worker training, CPR and first-aid training, and continuing education credits.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Aug 1, 2025

Deficiencies for this regulation were corrected; no new deficiencies found.

PetsWAC 388-78A-2620Corrected Jun 1, 2025

Facility failed to ensure pets living on the premises had regular examinations and immunizations for 3 of 3 pets.

Jul 31, 2025Investigation

Follow-up inspection on 09/24/2025 confirmed no deficiencies remained.

Objective Equipment, food-contact surfaces, nonfood-contact surfaces, and utensilsWAC 246-215-04600Corrected Jul 31, 2025

Food-contact surfaces (ice machine, microwave, grill, stove) were not clean to sight and touch; accumulation of food residue, grease, and debris.

Food sanitationWAC 388-78A-2305Corrected Jul 31, 2025

Failure to maintain a safe and sanitary kitchen environment in two food preparation areas.

Preventing food and ingredient contaminationWAC 246-215-03306Corrected Jul 31, 2025

Failure to properly store, label, and date food items; failure to prevent cross-contamination between raw and ready-to-eat foods.

Jun 12, 2025Enforcement
$400.00Report

This is an uncorrected deficiency previously cited on April 17, 2025. A civil fine of $400.00 was imposed.

Training and home care aide certification requirementsWAC 388-78A-2474

The facility failed to ensure that two staff members who worked as long-term care workers obtained required cardiopulmonary resuscitation (CPR) and first aid training.

Contact

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References & Resources

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