Sunnyside Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 24 Google reviews
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What this means for your family
This facility has received multiple reports of severe neglect, including delayed responses to call lights and unsanitary conditions. We strongly advise families to look elsewhere, as recent reviews consistently highlight critical failures in medical management and a lack of compassionate care.
Google Reviews
Google Reviews
24 reviews on Google“Sunnyside Healthcare Center faces severe and consistent criticism regarding patient neglect, slow response times to call lights, and unsanitary conditions. While a few older reviews mention cleanliness and helpful admissions staff, recent feedback is overwhelmingly negative, citing serious medical mismanagement and a lack of compassionate care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained physical environment
- Helpful admissions coordination
- Roomy, organized facility layout
Concerns
- Excessive wait times for call light responses (mentioned by 4 reviewers)
- Unsanitary conditions and poor hygiene (mentioned by 3 reviewers)
- Inattentive, unprofessional, or rude staff (mentioned by 5 reviewers)
- Poor medication and wound care management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the building is; could you show us how the housekeeping schedule works for the resident rooms?
- 2With the admissions team being so helpful during the transition, what is the specific process for ensuring a smooth handoff between the hospital and your nursing staff?
- 3How does the nursing team manage medication schedules and wound care to ensure everything is handled accurately and timely?
- 4What is the typical response time when a resident uses their call light, and how do you ensure staff are attentive to those needs throughout the night?
- 5Could you tell us more about the daily activities and social engagement opportunities available for residents to keep them active and involved?
- 6In the event of a medical emergency or a change in a resident's condition, what is the protocol for communicating with the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“My mother lost 25 lbs in a little over a month. Their response - let's stop her dementia and antidepressant medications. She was taking them BEFORE she arrived there and was a healthy weight.”
“The average wait time is 45 min or more for them to respond to my dads call Light- meaning he needs help. What if he was choking or on the ground injured?!”
“His bed sheets and floor was still covered with BLOOD ! unsanitary conditions, your staff are the worst.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 10 complaints triggering federal inspections, revealing recurring issues in safety supervision, medication management, and food service. Problems span across multiple surveys from 2022-2024, with repeated deficiencies in emergency preparedness, fire safety systems, and resident care. While the facility corrects violations when cited, the high complaint volume and persistent safety issues across care areas suggest ongoing operational challenges that warrant careful consideration during visits.
Mar 9, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Feb 9, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 12, 2025Routine19
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 25, 2025Complaint1
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Jun 17, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 27, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Federal Penalties
Fine
Nov 22, 2024
$60,632
Fine
Oct 10, 2023
$24,752
Fine
Aug 24, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Sunnyside Healthcare Center
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 139 of 260
Ownership & Management
Owners
Providence Group Nh, LLC
Owner · Organization
Pacs Group, INC.
Owner (parent company) · Organization
Pacs Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit sunnysidehcc.com
Medicare data downloads
Original nursing home datasets
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