Madonna Towers of Rochester INC
Strong Medicare quality ratings; families often praise welcoming independent living environment. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
While Madonna Towers offers a vibrant, well-maintained environment for independent living, families should exercise caution regarding skilled nursing and rehab services. We strongly recommend asking for specific nurse-to-patient ratios and verifying the facility's protocol for emergency communication, as multiple families have reported significant lapses in these areas.
Google Reviews
Google Reviews
44 reviews on Google“Madonna Towers of Rochester receives polarized feedback, with independent living residents frequently praising the community atmosphere, amenities, and staff friendliness. However, families of those in skilled nursing and rehab report significant concerns regarding inconsistent staffing levels, slow response times for basic assistance, and failures in medical communication.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming independent living environment
- Well-maintained campus and facilities
- Engaging activities and programming
- Helpful concierge and maintenance staff
Concerns
- Slow response times for call lights and basic assistance (mentioned by 3 reviewers)
- Inconsistent staffing levels and high turnover (mentioned by 2 reviewers)
- Poor communication regarding medical status or emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the campus has a great reputation for activities; what are some of the most popular programs currently available for residents to stay engaged?
- 2Could you walk me through the typical process for updating families on a resident's medical status or any changes in their health needs?
- 3With the current staffing levels, what is your internal protocol for ensuring call lights are answered promptly, especially during peak times?
- 4Given the focus on maintaining a high-quality environment, how do you manage staff consistency to ensure residents build meaningful, long-term relationships with their caregivers?
- 5What specific training or support systems do you have in place for the team members who assist with medication management?
- 6I see that you actively engage with feedback online; how do you use that input to make tangible improvements to the daily experience here at Madonna Towers?
Personalized based on this facility's data
Key Review Excerpts
“Constantly had to remind them to give me my tray table and call light. Took for ever to get a call light answered. Leave you on the stool for 20 minutes at a time.”
“Only discovered she had a stroke because another resident called saying she was screaming in pain over the weekend and because of the residents call we called hospice to go check on her who determined she likely had a stroke.”
“Facility can't seem to keep nursing staff for any significant period. They are constantly short staffed and unable to meet resident needs in assisted living and memory care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Madonna Towers has recurring deficiencies across multiple areas, with 10 complaint-triggered violations indicating families have filed reports about concerns. The facility shows persistent issues with accident prevention and safety hazards, fire safety systems, and electrical infrastructure, with some problems recurring across multiple surveys. Most deficiencies appear corrected after identification, but the pattern of repeated safety violations and family complaints warrants careful consideration during visits.
Apr 23, 2026Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 12, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Feb 12, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 26, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Apr 25, 2024Routine7
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 26, 2024
$10,196
Ownership & Operations
Who Operates This Facility
Madonna Towers of Rochester INC
nonprofit
Chain Affiliation
Benedictine Health System
23 facilities nationwide
Chain avg rating: 2.9/5 · Rank 12 of 22
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit benedictineliving.org
Medicare data downloads
Original nursing home datasets
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