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Nursing HomeMedicaid Investigative

Edenbrook Rochester West

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2215 Highway 52 North, Rochester, MN 5590148 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 20 Google reviews

5
4
3
2
1
Edenbrook Rochester West Nursing Home in Rochester, MN — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 6.5)
  • High staff turnover (53%)

Below average in MN · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $14,518 in fines

Source: Medicare data

What this means for your family

While the facility is often described as welcoming by casual visitors, families of residents requiring high-level care should be cautious. Multiple reports of neglect, poor hygiene, and severe understaffing during evening hours suggest that you should conduct a thorough, unannounced visit and ask specific questions about staffing ratios and care protocols before choosing this facility.

Google Reviews

Google Reviews

20 reviews on Google
Edenbrook Rochester West receives polarized feedback, with many visitors praising the friendliness and dedication of the staff, while family members of long-term residents report severe concerns regarding neglect and understaffing. While some find the environment welcoming and professional, others have documented critical failures in basic care, including hygiene, nutrition, and timely assistance. Families should be aware of a significant disparity between the positive experiences of casual visitors and the distressing accounts of those managing ongoing medical care.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Dedicated nursing and care team
  • Warm, professional atmosphere

Concerns

  • Chronic understaffing leading to long wait times for basic needs (mentioned by 3 reviewers)
  • Poor hygiene and lack of assistance with daily living activities (mentioned by 2 reviewers)
  • Facility cleanliness and maintenance issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.3'16(3)3.05.0'19(1)1.54.8'22(6)4.05.0'25(1)3.0'26(2)

Distribution · 22 analyzed

5
12
4
2
3
2
2
1
1
5

How They Respond to Reviews

65%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With your current staffing levels, what is the typical response time when a resident needs assistance with daily living activities like hygiene or mobility?
  • 3Given the recent health inspection reports, what specific steps is the facility taking to improve overall cleanliness and building maintenance?
  • 4I see your CMS staffing rating is quite high, but some families have mentioned concerns about wait times; how do you manage staff assignments to ensure residents get timely care throughout the day?
  • 5What does the dining experience look like for residents, and how do you ensure that nutritional needs and personal preferences are consistently met?
  • 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?

Personalized based on this facility's data


Key Review Excerpts

Sadly the facility is way understaffed, especially between 6 and 9 PM. I have seen residents waiting patiently for 30 minutes or more for their turn for bathroom assistance.

Visitor/Family member · 2022★★★★

For two weeks, I told staff, nurses, doctor on staff ( barely spoke English) and director:"My mother isnt eating!" ...Director's comment, "We can't make her eat!" What??

Family member · 2023☆☆☆☆

She didn't get a shower for the first 13 days she was there, and they lied about brushing her teeth. They didn't get her dressed during the day until a week after she got there.

Family member · 2021☆☆☆☆
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.74hrs
OK
Registered nurses for medical care
Total Nursing
4.19hrs
OK
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
19.5%
MN
12.5%
Olmsted
7.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
14.4%
MN
18.6%
Olmsted
18.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.5%
MN
17.0%
Olmsted
12.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Mixed vs Avgs
Here
4.5%
US
12.1%
MN
4.3%
Olmsted
5.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.7%
Mixed vs Avgs
Here
26.7%
US
19.4%
MN
24.5%
Olmsted
28.6%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
0.9%
MN
2.1%
Olmsted
6.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.5%
Worse than Avg
Here
60.5%
US
79.8%
MN
82.7%
Olmsted
84.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.2%
Worse than Avg
Here
77.2%
US
81.8%
MN
88.3%
Olmsted
83.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.2%
Worse than Avg
Here
4.2%
US
1.6%
MN
1.8%
Olmsted
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Above state avg (8.0)
15 complaint-triggered
$14,518 in fines

Families have filed multiple complaint reports, with recurring issues in medication management, infection control, and fire safety systems persisting across surveys from 2023 to 2025. While the facility has corrected most violations, the pattern of repeated deficiencies in critical areas like medication errors and safety systems suggests ongoing operational challenges that families should carefully consider.

Nov 20, 2025Routine
23
0691Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0801Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Nov 20, 2025Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Sep 8, 2025Complaint
1
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 10, 2024Complaint
1
0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Oct 23, 2024Routine
12
0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Nov 30, 2023Complaint
4
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Oct 24, 2023

$14,518

Ownership & Operations

Who Operates This Facility

Owner / Operator

Edenbrook Rochester West

Organization Type

for profit

Chain Affiliation

Chain Name

Eden Senior Care

Chain Size

19 facilities nationwide

Chain avg rating: 2.6/5 · Rank 12 of 18

Ownership & Management

Owners

Lerman, Yechoved

Owner

7%

Polstein, Mordechai

Owner

30%

Stesel, Maxim

Owner

45%

Zarkh, Gleb

Owner

10%

Mauer, Dovie

Owner

Key personnel

Stesel, MaximManaging Control - Governing BodyHanson, GregoryManagerKallstrom, ScottManagerStesel, MaximManagerHanson, GregoryAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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