Edenbrook Rochester West
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.5)
- High staff turnover (53%)
Below average in MN · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $14,518 in fines
What this means for your family
While the facility is often described as welcoming by casual visitors, families of residents requiring high-level care should be cautious. Multiple reports of neglect, poor hygiene, and severe understaffing during evening hours suggest that you should conduct a thorough, unannounced visit and ask specific questions about staffing ratios and care protocols before choosing this facility.
Google Reviews
Google Reviews
20 reviews on Google“Edenbrook Rochester West receives polarized feedback, with many visitors praising the friendliness and dedication of the staff, while family members of long-term residents report severe concerns regarding neglect and understaffing. While some find the environment welcoming and professional, others have documented critical failures in basic care, including hygiene, nutrition, and timely assistance. Families should be aware of a significant disparity between the positive experiences of casual visitors and the distressing accounts of those managing ongoing medical care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Dedicated nursing and care team
- Warm, professional atmosphere
Concerns
- Chronic understaffing leading to long wait times for basic needs (mentioned by 3 reviewers)
- Poor hygiene and lack of assistance with daily living activities (mentioned by 2 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With your current staffing levels, what is the typical response time when a resident needs assistance with daily living activities like hygiene or mobility?
- 3Given the recent health inspection reports, what specific steps is the facility taking to improve overall cleanliness and building maintenance?
- 4I see your CMS staffing rating is quite high, but some families have mentioned concerns about wait times; how do you manage staff assignments to ensure residents get timely care throughout the day?
- 5What does the dining experience look like for residents, and how do you ensure that nutritional needs and personal preferences are consistently met?
- 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?
Personalized based on this facility's data
Key Review Excerpts
“Sadly the facility is way understaffed, especially between 6 and 9 PM. I have seen residents waiting patiently for 30 minutes or more for their turn for bathroom assistance.”
“For two weeks, I told staff, nurses, doctor on staff ( barely spoke English) and director:"My mother isnt eating!" ...Director's comment, "We can't make her eat!" What??”
“She didn't get a shower for the first 13 days she was there, and they lied about brushing her teeth. They didn't get her dressed during the day until a week after she got there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with a long-term catheter
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports, with recurring issues in medication management, infection control, and fire safety systems persisting across surveys from 2023 to 2025. While the facility has corrected most violations, the pattern of repeated deficiencies in critical areas like medication errors and safety systems suggests ongoing operational challenges that families should carefully consider.
Nov 20, 2025Routine23
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nov 20, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Sep 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 10, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 23, 2024Routine12
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nov 30, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Oct 24, 2023
$14,518
Ownership & Operations
Who Operates This Facility
Edenbrook Rochester West
for profit
Chain Affiliation
Eden Senior Care
19 facilities nationwide
Chain avg rating: 2.6/5 · Rank 12 of 18
Ownership & Management
Owners
Lerman, Yechoved
Owner
Polstein, Mordechai
Owner
Stesel, Maxim
Owner
Zarkh, Gleb
Owner
Mauer, Dovie
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit edenbrookrochesterwest.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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