Edenbrook of Rochester
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews

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What this means for your family
While the facility is frequently praised for its therapy department and compassionate end-of-life care, recent reviews indicate a decline in responsiveness and communication. Families should conduct a tour and specifically ask about current staffing ratios and the process for addressing call lights to ensure their loved one's needs will be met promptly.
Google Reviews
Google Reviews
28 reviews on Google“Edenbrook of Rochester receives highly polarized feedback, with some families praising the dedicated therapy team and compassionate end-of-life care, while others report significant issues with responsiveness and facility cleanliness. Several reviewers have highlighted concerns regarding long wait times for call lights and poor communication during the intake process. Prospective families should be aware that experiences appear to vary significantly depending on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled therapy team
- Compassionate end-of-life and palliative care
- Kind and supportive nursing staff
- Recent facility updates and equipment improvements
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Poor communication and disorganized intake process (mentioned by 2 reviewers)
- Unclean or malodorous living environment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and the intake process for new residents?
- 2Given the recent facility updates mentioned by families, what specific steps are currently being taken to ensure the living areas remain clean and fresh for all residents?
- 3With the therapy team being a standout strength here, how do you integrate those services into a resident's daily schedule to keep them engaged and active?
- 4Since staffing levels are a strong point for your facility, what is your protocol for ensuring call lights are answered promptly during shift changes or busy times?
- 5What is your process for keeping families updated on a resident's medical status, and how do you ensure that communication remains consistent and clear?
- 6In the event of a medical emergency, how quickly can your nursing staff coordinate with local hospitals, and how are family members notified?
Personalized based on this facility's data
Key Review Excerpts
“I was there for about 1 1/2 weeks. I had been in 6 other care centers and Edenbrook is by FAR the best. They generally answered the light in less than 15 minutes or explained why.”
“After being brought to her room, we waited for SIX hours to go through the intake process. Nobody else stopped by to discuss therapy, nutrition, financials, nor did anyone stop to say they’re busy and will be with us shortly. Communication is HORRIBLE.”
“I was a resident of Edenbrook for 3 hellacious weeks! Second or third day! Call light took average 20-30 min. to be answered. Left on commode 45 minutes. Deplorable conditions!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
1
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Edenbrook of Rochester, triggering 18 deficiencies across recent surveys. The facility struggles most with fire safety issues, infection control, and resident rights protection. While many past violations were corrected, recent surveys show concerning patterns in safety protocols and care quality that warrant careful consideration during any visit.
Feb 12, 2026Routine16
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
May 1, 2025Routine14
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Mar 12, 2025Complaint3
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 13, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 30, 2024Complaint7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 10, 2024Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Federal Penalties
Fine
Jan 13, 2025
$12,444
Fine
Jul 10, 2024
$14,063
Fine
Mar 28, 2024
$26,753
Ownership & Operations
Who Operates This Facility
Edenbrook of Rochester
for profit
Chain Affiliation
Eden Senior Care
19 facilities nationwide
Chain avg rating: 2.6/5 · Rank 14 of 18
Ownership & Management
Owners
Stesel, Maxim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit edenbrookrochester.com
Medicare data downloads
Original nursing home datasets
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