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Nursing HomeMedicaid

Edenbrook of Rochester

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1875 19th Street Northwest, Rochester, MN 5590181 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 28 Google reviews

5
4
3
2
1
Edenbrook of Rochester Nursing Home in Rochester, MN — Street View
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What this means for your family

While the facility is frequently praised for its therapy department and compassionate end-of-life care, recent reviews indicate a decline in responsiveness and communication. Families should conduct a tour and specifically ask about current staffing ratios and the process for addressing call lights to ensure their loved one's needs will be met promptly.

Google Reviews

Google Reviews

28 reviews on Google
Edenbrook of Rochester receives highly polarized feedback, with some families praising the dedicated therapy team and compassionate end-of-life care, while others report significant issues with responsiveness and facility cleanliness. Several reviewers have highlighted concerns regarding long wait times for call lights and poor communication during the intake process. Prospective families should be aware that experiences appear to vary significantly depending on the specific staff on duty.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean4.0ActivitiesN/AMeds5.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated and skilled therapy team
  • Compassionate end-of-life and palliative care
  • Kind and supportive nursing staff
  • Recent facility updates and equipment improvements

Concerns

  • Slow response times to call lights (mentioned by 2 reviewers)
  • Poor communication and disorganized intake process (mentioned by 2 reviewers)
  • Unclean or malodorous living environment (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(4)'21(2)'23(4)'25(2)'26(3)

Distribution · 33 analyzed

5
20
4
2
3
0
2
2
1
9

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and the intake process for new residents?
  • 2Given the recent facility updates mentioned by families, what specific steps are currently being taken to ensure the living areas remain clean and fresh for all residents?
  • 3With the therapy team being a standout strength here, how do you integrate those services into a resident's daily schedule to keep them engaged and active?
  • 4Since staffing levels are a strong point for your facility, what is your protocol for ensuring call lights are answered promptly during shift changes or busy times?
  • 5What is your process for keeping families updated on a resident's medical status, and how do you ensure that communication remains consistent and clear?
  • 6In the event of a medical emergency, how quickly can your nursing staff coordinate with local hospitals, and how are family members notified?

Personalized based on this facility's data


Key Review Excerpts

I was there for about 1 1/2 weeks. I had been in 6 other care centers and Edenbrook is by FAR the best. They generally answered the light in less than 15 minutes or explained why.

Rehab patient · 2024★★★★★

After being brought to her room, we waited for SIX hours to go through the intake process. Nobody else stopped by to discuss therapy, nutrition, financials, nor did anyone stop to say they’re busy and will be with us shortly. Communication is HORRIBLE.

Long-term resident's family · 2026☆☆☆☆

I was a resident of Edenbrook for 3 hellacious weeks! Second or third day! Call light took average 20-30 min. to be answered. Left on commode 45 minutes. Deplorable conditions!!!

Rehab patient · 2024☆☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
3.75hrs
92%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

1

measures

Mixed Results

9

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility14.7%
Worse than Avg
Here
14.7%
US
12.1%
MN
4.3%
Olmsted
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.3%
Mixed vs Avgs
Here
13.3%
US
19.5%
MN
12.5%
Olmsted
5.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.7%
Mixed vs Avgs
Here
25.7%
US
19.4%
MN
24.5%
Olmsted
28.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
15.5%
MN
17.0%
Olmsted
12.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
93.4%
MN
97.3%
Olmsted
96.2%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility1.9%
Mixed vs Avgs
Here
1.9%
US
0.9%
MN
2.1%
Olmsted
6.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.2%
Mixed vs Avgs
Here
88.2%
US
81.8%
MN
88.3%
Olmsted
81.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.5%
Mixed vs Avgs
Here
82.5%
US
79.8%
MN
82.7%
Olmsted
80.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
MN
1.8%
Olmsted
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
3penalties
Near state avg (8.0)
18 complaint-triggered
$56,756 in fines

Families have filed multiple complaints against Edenbrook of Rochester, triggering 18 deficiencies across recent surveys. The facility struggles most with fire safety issues, infection control, and resident rights protection. While many past violations were corrected, recent surveys show concerning patterns in safety protocols and care quality that warrant careful consideration during any visit.

Feb 12, 2026Routine
16
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0711Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

May 1, 2025Routine
14
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Mar 12, 2025Complaint
3
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 13, 2025Complaint
2
0803Immediate jeopardy · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 30, 2024Complaint
7
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 10, 2024Complaint
2
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

Federal Penalties

Fine

Jan 13, 2025

$12,444

Fine

Jul 10, 2024

$14,063

Fine

Mar 28, 2024

$26,753

Ownership & Operations

Who Operates This Facility

Owner / Operator

Edenbrook of Rochester

Organization Type

for profit

Chain Affiliation

Chain Name

Eden Senior Care

Chain Size

19 facilities nationwide

Chain avg rating: 2.6/5 · Rank 14 of 18

Ownership & Management

Owners

Stesel, Maxim

Owner

100%

Key personnel

Rice, PamelaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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