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Nursing HomeMedicaid Investigative

Rochester Rehabilitation and Living Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1900 Ballington Boulevard Nw, Rochester, MN 5590156 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
5.0/5

based on 2 Google reviews

Rochester Rehabilitation and Living Center Nursing Home in Rochester, MN — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (17 vs median 6.5)
  • High staff turnover (74%)
  • High RN turnover (79%)

Bottom 25% in MN · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · Worst in VOLUNTEERS OF AMERICA SENIOR LIVING chain · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. The facility has 21 deficiencies, which is above the state average. This facility is on Medicare Special Focus status, indicating a pattern of serious quality issues. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.17hrs
OK
Registered nurses for medical care
Total Nursing
5.35hrs
OK
All nurses + aides combined
Staff Turnover
81%
Lower is better (< 30% = good)
RN Turnover
82%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.8%
Worse than Avg
Here
33.8%
US
19.4%
MN
24.5%
Olmsted
27.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.2%
Worse than Avg
Here
85.2%
US
95.5%
MN
96.1%
Olmsted
98.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.0%
Mixed vs Avgs
Here
7.0%
US
19.5%
MN
12.5%
Olmsted
6.5%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility12.1%
Worse than Avg
Here
12.1%
US
0.9%
MN
2.1%
Olmsted
4.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
15.3%
MN
21.4%
Olmsted
19.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
12.1%
MN
4.3%
Olmsted
5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.4%
Worse than Avg
Here
81.4%
US
81.8%
MN
88.3%
Olmsted
82.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.8%
Worse than Avg
Here
79.8%
US
79.8%
MN
82.7%
Olmsted
81.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
MN
1.8%
Olmsted
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
1penalties
Well above state avg (8.0)
17 complaint-triggered

Families have filed multiple complaints triggering 16 deficiencies, with recurring issues in medication management, resident care quality, and infection control. The facility has ongoing problems with quality assessment oversight, with this administrative deficiency appearing in complaints from 2023 through 2025. While all violations show correction dates, the pattern of repeated complaint-driven citations in core care areas suggests persistent quality concerns that families should investigate thoroughly before placement.

Mar 27, 2026Complaint
4
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 22, 2025Complaint
3
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 27, 2025Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Apr 22, 2025Routine
16
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Apr 22, 2025Complaint
1
0775Potential for harm · IsolatedCorrected

Administration Deficiencies

Keep complete, dated laboratory records in the resident's record.

Oct 29, 2024Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Federal Penalties

Payment Denial

Sep 9, 2024

6-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rochester Rehabilitation and Living Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Volunteers of America Senior Living

Chain Size

6 facilities nationwide

Chain avg rating: 2.8/5 · Rank 4 of 4 (Worst)

Ownership & Management

Owners

Volunteers of America Care Facilities

Owner · Organization

100%

Volunteers of America National Services

Owner (parent company) · Organization

100%

Key personnel

Arnold, PattiOfficer / DirectorBloom, ShawnOfficer / DirectorErickson, KarenOfficer / DirectorHackett, KarenOfficer / DirectorKing, MichaelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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