Luther Crest Nursing Facility
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
Luther Crest offers an excellent environment for independent living, but families of those requiring high-level nursing or rehab care should proceed with caution. We strongly recommend conducting unannounced visits during weekends or evenings to verify staffing levels and response times, as multiple families have reported significant issues with call bell response and hygiene for high-acuity residents.
Google Reviews
Google Reviews
45 reviews on Google“Luther Crest presents a stark contrast between experiences in independent living versus nursing and rehab care. While independent residents frequently praise the active community, beautiful grounds, and social opportunities, families of nursing and rehab patients report serious concerns regarding neglect, poor hygiene, and inadequate medical oversight. Prospective families should be aware that while the facility is physically well-maintained, the quality of hands-on care for high-acuity residents appears inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Active social community for independent living
- Professional and attentive administrative leadership
- Wide variety of activities and events
Concerns
- Neglect and poor hygiene (soiled diapers, lack of bathing) (mentioned by 4 reviewers)
- Slow or non-existent response to call bells (mentioned by 3 reviewers)
- Inadequate medical oversight and poor rehab outcomes (mentioned by 3 reviewers)
- Understaffing leading to poor care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your campus is beautiful and active; could you walk me through a typical week of social activities for residents who need a bit more daily support?
- 2I see that you are very engaged with feedback online, which is great to see; how do you use that family input to improve daily care routines like hygiene and bathing assistance?
- 3Given the importance of timely support, what is your current protocol for monitoring and responding to call bells during peak hours or overnight shifts?
- 4Could you explain how your nursing team coordinates with the rehab staff to ensure residents are meeting their physical recovery goals?
- 5Since medication management is a top priority for our family, can you describe the process for ensuring accuracy and oversight for residents with complex medical needs?
- 6What steps are you taking to ensure that staffing levels remain consistent so that every resident receives the personal attention they need throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“His physical therapy was minimal, he became incontinent and was wearing adult diapers, Several occasions he layed in a soiled diaper for Hours, at least 3 times of 4 hours and once over 6 hours.”
“I had to complain over and over to get him bathed (1 full week no bath, no change of clothing). Soaked through with urine because no one came to check on him for hours.”
“I believe the center has a new nursing director and an administrator and we are seeing a huge difference in operations and well being of our loved one.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Luther Crest shows persistent building safety issues across all three surveys, with recurring problems in fire safety systems, emergency exits, and electrical systems that required correction each year. The facility also had scattered issues with resident care planning, wound care, and resident rights notifications, though these care-related problems varied between surveys rather than repeating. All deficiencies were corrected by the facility after being identified during routine inspections.
Jun 5, 2025Routine14
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Jul 11, 2024Routine9
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Jun 22, 2023Routine7
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Luther Crest Nursing Facility
nonprofit
Ownership & Management
Owners
Diakon
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit evertrueliving.org
Medicare data downloads
Original nursing home datasets
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