Heather Glen Senior Living

The home failed to secure timely medical treatment for a resident following a fall.

A resident fell while boarding a bus and was not properly supervised, and the resident's assessment and support plan were not updated to address a history of falls.

The resident's support plan was not revised to include their history of multiple falls since admission.

A staff member was identified using a resident's credit card to purchase items at a local gas station.

The home failed to report a resident fall and subsequent hospitalization to the Department within the required 24-hour timeframe.

A direct care staff person did not have a high school diploma or GED, and no waiver was submitted.

A kitchenette refrigerator lacked a thermometer, and a refrigerator in Pod B measured 45 degrees Fahrenheit.

A steam table was left plugged in, turned on, and unattended in the Memory Care pod E.

An open gallon of milk and an open jug of orange juice were found without date labels.

Medication errors involving missed doses of antihypertensive and eye drop medications were not reported to the department within 24 hours.

A PRN medication for a resident's skin rash was not available in the home at the time of inspection.

A resident's medication record reflected a medication that was unavailable and unable to be administered.

The Resident Assessment and Support Plan (RASP) failed to document resident behaviors of agitation and verbal aggression or how the facility would meet these needs.

A camera installed in a resident's room was found to be recording both audio and video, violating the resident's right to privacy.