Lowell Healthcare
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
Lowell Healthcare is highly regarded for its compassionate staff and strong focus on resident comfort, making it a strong contender for long-term care. However, because there are reports of inconsistent responsiveness at the facility entrance, we recommend visiting during off-hours or weekends to observe how staff manage non-emergency requests.
Google Reviews
Google Reviews
24 reviews on Google“Lowell Healthcare receives high praise from many families who describe the staff as compassionate, professional, and attentive to residents' needs. While the building is noted by some to be dated, most reviewers emphasize that the quality of care and the welcoming environment outweigh physical concerns. However, there are isolated reports of poor responsiveness and negative experiences that suggest inconsistency in service quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong focus on resident well-being
- Clean and well-maintained living areas
- Helpful and professional administrative team
Concerns
- Poor responsiveness and lack of urgency from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your administrative team is very active in responding to feedback online; how do you incorporate that kind of open communication into your daily relationship with families?
- 2Given that some families have mentioned occasional delays in response times, what is your current process for ensuring staff can be reached promptly when a resident needs assistance?
- 3With your current CMS staffing rating, how do you ensure that your team remains attentive and responsive to resident needs throughout all shifts?
- 4Since your facility has a 3-star health inspection rating, what specific steps are you taking to address those recent deficiencies and improve your overall care standards?
- 5I see that memory care is a smaller focus here; could you walk me through the specialized support and daily activities provided for residents who require that level of care?
- 6How does your nursing team coordinate with local hospitals to manage medical emergencies or urgent health changes for residents?
Personalized based on this facility's data
Key Review Excerpts
“The administration staff was so very helpful in our transition. They were kind, compassionate and truly care about the residents well being. The Nurses, CNA’s and the rest of the floor staff were amazing.”
“My cousin has been a longtime resident. She is treated with respect and kindness. The facility is clean, staff knowledgeable and professionable. I believe my cousin feels more like she's family there rather than a patient.”
“My grandmother's been here for a year and I was so worried about putting her in a place like this I worked in places there weren't as good the staff that people here are excellent they're very good with the residents I would recommend this place to anyone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
15
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring deficiencies across all three surveys, with persistent issues in resident care quality, medication management, and fire safety systems. The most concerning trend is repeated problems with appropriate treatment and care delivery, appearing in every survey from 2023 through 2024. While the provider reports correcting each deficiency, the recurring nature of care quality and safety issues suggests ongoing operational challenges that families should carefully consider.
Feb 13, 2026Routine21
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Dec 12, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 29, 2024Routine8
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Lowell Healthcare
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 53 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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