Cedar Creek Health Campus
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
Cedar Creek offers a vibrant social environment and excellent therapy services, making it a strong candidate for short-term rehab. However, families of residents with dementia should exercise caution and conduct thorough due diligence, as multiple reviewers have reported critical safety lapses and medication management issues in the memory care unit.
Google Reviews
Google Reviews
59 reviews on Google“Cedar Creek Health Campus receives overwhelmingly positive feedback for its clean, well-maintained environment and a staff that many families describe as compassionate and attentive. While the majority of reviewers praise the facility's activities, food quality, and therapy services, there are serious concerns regarding the care of residents with dementia, specifically regarding medication management and safety protocols.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive staff
- Engaging activities and social events
- High-quality physical and occupational therapy
Concerns
- Inadequate care or safety for dementia/memory care residents (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- High cost of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that you have a 4-star CMS rating, what specific steps are you taking to address the recent health inspection findings and improve your staffing metrics?
- 2I noticed that you are very active in responding to feedback online; how do you use that family input to improve the daily experience for your residents?
- 3Could you walk me through your specific protocols for medication administration to ensure accuracy and safety for residents?
- 4For residents who require memory care, what specialized training do your staff members receive to ensure they are fully supported and safe?
- 5What does a typical day look like for a resident here, and how do you tailor the social activities to keep everyone engaged?
- 6How do you handle medical emergencies or urgent health changes during the overnight hours when staffing levels may be different?
Personalized based on this facility's data
Key Review Excerpts
“My brother, who is a 48 year old stroke patient, has received the best care, physical therapy, occupational therapy, and speech therapy at Cedar Creek. The staff has been phenomenal.”
“My Mom has been a memory care resident at Cedar Creek for over a year now and I can't compliment their staff from top to bottom enough. Between the themed events, the field trips, and daily staff involvement my mom is living her best life.”
“A lack of security or nursing staff allowed my mom to elope from the building and stand outside in the freezing weather for 5 minutes before she was found. She was then deemed to be a safety risk and we were told she had to leave.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with families filing complaints that triggered inspections in 6 cases. The main issues involve basic care quality, medication management, and meal services, with problems persisting across multiple surveys from 2023 through 2025. While the facility has correction dates for all deficiencies, the repeated violations in fundamental care areas like daily living assistance, treatment according to care plans, and accident prevention suggest ongoing operational challenges that families should carefully consider.
Jun 12, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Mar 24, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 21, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Sep 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jun 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 3, 2024Routine7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
May 28, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Cedar Creek Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 68 of 120
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Trilogy Investors LLC
Owner · Organization
Trilogy Pro Services LLC
Owner · Organization
Trilogy Healthcare Holdings INC
Owner (parent company) · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit cedarcreekhc.com
Medicare data downloads
Original nursing home datasets
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