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Nursing HomeMedicaid

Lopatcong Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

390 Red School Lane, Phillipsburg, NJ 08865153 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 95 Google reviews

5
4
3
2
1
Lopatcong Center Nursing Home in Phillipsburg, NJ — Street View
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What this means for your family

Lopatcong Center is highly regarded for its physical therapy and specific nursing staff, making it a strong candidate for short-term rehab. However, families should be aware of recurring reports of understaffing and slow response times. We strongly recommend visiting during off-hours and asking management specifically about their current staffing ratios and communication protocols for family updates.

Google Reviews

Google Reviews

95 reviews on Google
Lopatcong Center receives highly polarized feedback, with many families praising the dedicated rehab team and specific nursing staff for their compassionate care. However, significant concerns persist regarding chronic understaffing, slow response times for basic patient needs, and the physical condition of the building. Families should be aware that while many report positive experiences, others have encountered serious lapses in communication and care quality.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean5.0ActivitiesN/AMeds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical therapy team
  • Compassionate and dedicated nursing staff
  • Welcoming and professional administrative team
  • Pet-friendly environment

Concerns

  • Chronic understaffing leading to long wait times for assistance (mentioned by 7 reviewers)
  • Poor communication between staff and family members (mentioned by 3 reviewers)
  • Facility cleanliness and aging infrastructure (mentioned by 4 reviewers)
  • Inconsistent quality and variety of food (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'21(2)'23(19)'25(21)'26(21)

Distribution · 88 analyzed

5
64
4
11
3
1
2
3
1
9

How They Respond to Reviews

68%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that the physical therapy team is highly regarded here; how do you integrate their rehabilitation services into the daily routines of residents?
  • 2Given that some families have expressed a desire for more frequent updates, what is your standard process for communicating changes in a resident's health or daily status to their loved ones?
  • 3With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance when they press their call lights?
  • 4I see that you are very responsive to feedback online; how do you use that input to address concerns regarding dining variety and the quality of meals served?
  • 5Since the facility is pet-friendly, how do you manage the integration of pets into the living areas while maintaining the cleanliness and comfort of the environment?
  • 6What are your procedures for managing medication administration and oversight, especially during shift changes or busy times of the day?

Personalized based on this facility's data


Key Review Excerpts

The 2nd floor staff are very nice and helpful. They are very thoughtful and take great care of me. I came in with infected wounds but the nurses took great care of them and they are all cleared up.

Rehab patient · 2026★★★★★

Patients hit call button and wait a min of 4 HOURS for a reply. The nurses and aides were extremely unprofessional.

Long-term resident's family · 2022☆☆☆☆

My mom has been here for about a year, she had a rocky start but the staff tried their best to accommodate her needs. There were a few communication issues with social services at first, but overall my mom has become very comfortable.

Long-term resident's family · 2020★★★★★
Source: 95 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
3.18hrs
77%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

4

measures

Worse Than Avg

9

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
12.1%
NJ
11.7%
Warren
22.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.4%
NJ
15.7%
Warren
20.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
19.5%
NJ
18.9%
Warren
26.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.4%
Mixed vs Avgs
Here
9.4%
US
15.3%
NJ
9.1%
Warren
12.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.7%
Mixed vs Avgs
Here
9.7%
US
14.4%
NJ
9.2%
Warren
11.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.5%
Worse than Avg
Here
15.5%
US
15.4%
NJ
12.7%
Warren
14.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility49.7%
Worse than Avg
Here
49.7%
US
79.7%
NJ
80.1%
Warren
84.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.2%
Worse than Avg
Here
65.2%
US
81.8%
NJ
78.7%
Warren
83.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
NJ
1.2%
Warren
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (8.5)
5 complaint-triggered

Lopatcong Center shows a concerning pattern with 43 deficiencies across recent inspections, including five complaint-triggered violations where families filed reports about inadequate staffing, medical records management, and dietary services. The facility has recurring issues with care planning, infection control, and fire safety systems that persist across multiple surveys from 2021 to 2025, suggesting ongoing operational challenges despite reported corrections.

Jun 16, 2025Routine
19
0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0928Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0919Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 25, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 6, 2024Routine
13
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 6, 2024Complaint
2
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

May 22, 2023Complaint
2
0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 1, 2021Routine
6
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lopatcong Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 79 of 188

Ownership & Management

Owners

Genesis Operations IV LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

100%

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorAversa, ThaddeusManagerScheier, BarryManager
Source: Medicare provider data

Contact

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References & Resources

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