Lopatcong Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 95 Google reviews

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What this means for your family
Lopatcong Center is highly regarded for its physical therapy and specific nursing staff, making it a strong candidate for short-term rehab. However, families should be aware of recurring reports of understaffing and slow response times. We strongly recommend visiting during off-hours and asking management specifically about their current staffing ratios and communication protocols for family updates.
Google Reviews
Google Reviews
95 reviews on Google“Lopatcong Center receives highly polarized feedback, with many families praising the dedicated rehab team and specific nursing staff for their compassionate care. However, significant concerns persist regarding chronic understaffing, slow response times for basic patient needs, and the physical condition of the building. Families should be aware that while many report positive experiences, others have encountered serious lapses in communication and care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Compassionate and dedicated nursing staff
- Welcoming and professional administrative team
- Pet-friendly environment
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 7 reviewers)
- Poor communication between staff and family members (mentioned by 3 reviewers)
- Facility cleanliness and aging infrastructure (mentioned by 4 reviewers)
- Inconsistent quality and variety of food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the physical therapy team is highly regarded here; how do you integrate their rehabilitation services into the daily routines of residents?
- 2Given that some families have expressed a desire for more frequent updates, what is your standard process for communicating changes in a resident's health or daily status to their loved ones?
- 3With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance when they press their call lights?
- 4I see that you are very responsive to feedback online; how do you use that input to address concerns regarding dining variety and the quality of meals served?
- 5Since the facility is pet-friendly, how do you manage the integration of pets into the living areas while maintaining the cleanliness and comfort of the environment?
- 6What are your procedures for managing medication administration and oversight, especially during shift changes or busy times of the day?
Personalized based on this facility's data
Key Review Excerpts
“The 2nd floor staff are very nice and helpful. They are very thoughtful and take great care of me. I came in with infected wounds but the nurses took great care of them and they are all cleared up.”
“Patients hit call button and wait a min of 4 HOURS for a reply. The nurses and aides were extremely unprofessional.”
“My mom has been here for about a year, she had a rocky start but the staff tried their best to accommodate her needs. There were a few communication issues with social services at first, but overall my mom has become very comfortable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lopatcong Center shows a concerning pattern with 43 deficiencies across recent inspections, including five complaint-triggered violations where families filed reports about inadequate staffing, medical records management, and dietary services. The facility has recurring issues with care planning, infection control, and fire safety systems that persist across multiple surveys from 2021 to 2025, suggesting ongoing operational challenges despite reported corrections.
Jun 16, 2025Routine19
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 6, 2024Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 22, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 1, 2021Routine6
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Lopatcong Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 79 of 188
Ownership & Management
Owners
Genesis Operations IV LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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