Complete Care at Phillipsburg, LLC
Strong Medicare quality ratings; families often praise warm, attentive nursing and cna staff. Still worth an in-person visit.
based on 117 Google reviews
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What this means for your family
While many families report a warm and clean environment, there are serious allegations regarding patient hygiene and staffing levels. We strongly recommend that you visit during a weekend or evening shift to observe the actual staffing ratios and responsiveness, rather than relying solely on daytime tours.
Google Reviews
Google Reviews
117 reviews on Google“Complete Care at Phillipsburg receives a high volume of positive reviews praising the staff's warmth, attentiveness, and the facility's cleanliness. However, there are serious, specific allegations from some families regarding inadequate staffing, poor hygiene, and issues with patient care protocols. Families considering this facility should look past the high volume of generic positive ratings and conduct a thorough, in-person tour to assess the current environment.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Responsive and professional administrative team
- Effective physical therapy department
Concerns
- Inadequate staffing leading to poor hygiene and delayed care (mentioned by 3 reviewers)
- Poor communication and lack of transparency regarding patient care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administration is very active in responding to community feedback; how do you ensure that family members are kept in the loop regarding daily changes in a resident's care plan?
- 2Since many visitors mention how clean and well-maintained the facility is, what specific routines are in place to ensure resident hygiene and room cleanliness are consistently addressed?
- 3With the physical therapy department being a noted strength here, how closely do the therapists work with the nursing staff to coordinate a resident's daily mobility goals?
- 4Could you walk me through your process for medication management to ensure everything is administered accurately and on schedule?
- 5What specific programming or social activities are available to keep residents engaged and active throughout the week?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“The staff treats the residents as family. Phillipsburg Center is doing an excellent job following Covid-19 standards.”
“Staff are so attentive to my love one, Nurses are always ahead of the game. You can see and feel the love that they put into their work at complete care.”
“DO NOT SEND ANYONE YOU CARE ABOUT HERE!!! My loved one got transferred to this facility from the hospital. The patient was there for PT and got stuck in a room with 3 other patients who have severe Alzheimer’s.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Phillipsburg shows a pattern of fire safety and building infrastructure violations that have persisted across multiple surveys, along with recurring issues in infection control and food safety. The facility has faced 17 deficiencies over three surveys, with fire safety problems (including alarms, extinguishers, and emergency lighting) appearing in both recent inspections, suggesting ongoing challenges with maintaining safety systems despite corrections.
Feb 24, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2023Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 29, 2020Routine1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Complete Care at Phillipsburg, LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 18 of 85
Ownership & Management
Owners
Pc Nj1 Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Official Website
Visit ccphillipsburg.com
Medicare data downloads
Original nursing home datasets
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