Lions Gate
Strong Medicare quality ratings; families often praise dedicated and compassionate dementia care staff. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
Lions Gate offers a clean environment with highly regarded dementia care and therapy teams, making it a strong contender for those specific needs. However, families should be aware of recurring reports regarding slow nursing response times and poor communication; we recommend observing the floor during a weekend visit and asking specifically about their process for handling call-button requests.
Google Reviews
Google Reviews
35 reviews on Google“Lions Gate receives highly polarized feedback, with some families praising the dedicated dementia care and rehabilitation staff, while others report significant concerns regarding nursing responsiveness and administrative communication. While long-term residents and their families often highlight a clean environment and professional care, rehab patients and their families have frequently cited issues with slow call-button response times and poor food quality.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate dementia care staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Active and varied social activities
Concerns
- Slow response times to call buttons and patient needs (mentioned by 3 reviewers)
- Poor food quality and dining restrictions (mentioned by 4 reviewers)
- Inconsistent or rude administrative and nursing communication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a 5-star staffing rating, how do you ensure that staff are consistently available to respond promptly when a resident uses their call button?
- 2I understand that dining is a central part of daily life; could you walk us through how you manage dietary preferences and meal quality to ensure residents are satisfied with their food?
- 3Given the recent health inspection findings, what specific steps is the leadership team taking to address those areas and improve the overall care environment?
- 4Communication is very important to our family; what is the best way for us to stay in regular contact with the nursing and administrative staff regarding our loved one's care?
- 5I noticed you have a very active social calendar; could you tell me more about which activities are most popular among the residents right now?
- 6How does your team handle medical emergencies or urgent health changes during the evening and weekend hours when administrative staff may not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“The staff of dementia care are especially caring and effective. God bless them. Facility tries to correct problems brought to their attention but overall very good and caring.”
“My 84 year old mother has been a patient in Lions Gate Rehab twice in the past year. After experiencing the lacking care in other facilities, I would not have her stay anywhere else other than Lions Gate.”
“Most times my dad had to wait 1 hour or more after he pressed the button for help. I believe he got a UTI after his diper were not changed regularly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lions Gate has concerning recurring issues that persist across multiple years, with families filing complaints about medication management and abuse reporting procedures. The facility repeatedly struggles with care planning, nutrition and dietary services, and infection control, with the same problems appearing in 2021, 2023, and 2025 surveys. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests systemic challenges that warrant careful consideration.
Feb 13, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 13, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 9, 2023Routine7
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Feb 11, 2021Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Lions Gate
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit lionsgateccrc.org
Medicare data downloads
Original nursing home datasets
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