Echelon Care & Rehab
Strong Medicare quality ratings; families often praise culturally competent care (asian/cantonese unit). Still worth an in-person visit.
based on 244 Google reviews
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What this means for your family
Echelon Care & Rehab is highly recommended for its dedicated nursing and therapy teams, especially for families seeking culturally specific care. However, the facility's physical infrastructure is significantly neglected; families should prioritize a tour of the specific unit where their loved one will stay and ask specifically about weekend staffing ratios and communication protocols.
Google Reviews
Google Reviews
244 reviews on Google“Echelon Care & Rehab receives highly polarized feedback, with many families praising the dedicated, culturally competent staff—particularly in the Asian unit—while others report severe neglect and facility decay. While many patients successfully complete rehab and appreciate the nursing team's efforts, frequent complaints regarding the building's dilapidated state, poor food quality, and inconsistent communication remain significant issues.”
Quality Themes
Tap a score for detailsStrengths
- Culturally competent care (Asian/Cantonese unit)
- Effective physical therapy and rehabilitation
- Warm, attentive nursing and aide staff
- Responsive social services team
Concerns
- Facility is dilapidated, dirty, and in need of major repairs (mentioned by 14 reviewers)
- Poor food quality (lukewarm, unappetizing, 'prison food') (mentioned by 8 reviewers)
- Understaffing and slow response times, especially on weekends (mentioned by 7 reviewers)
- Inconsistent communication and difficulty reaching staff/management (mentioned by 6 reviewers)
- Missing personal items or patient belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much management engages with the community online; how does the leadership team typically communicate important updates or changes to families?
- 2We are looking for a place that feels well-maintained and comfortable; what recent or upcoming improvements are being made to the facility's physical environment?
- 3Since we value high-quality nutrition, could you tell me more about the meal planning process and how you ensure food is served at the right temperature and quality?
- 4How does the nursing team manage medication administration and ensure there are enough staff members available to provide timely responses during the weekends?
- 5With the specialized Cantonese unit available, how does the facility ensure that cultural and linguistic needs are met for all residents?
- 6What kind of daily social activities and engagement programs are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Look past the building that can use updating yes, but the warmth and dedication of the staff it houses is commendable.”
“My mother found great comfort in conversing with someone who spoke her Cantonese dialect and appreciated the nurturing Asian community within the facility.”
“The agency they get their weekend nurses from are rude & horrible, waited over 2hrs for pain meds on a Sunday evening.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 56 deficiencies across 5 surveys, including families filing complaints about abuse reporting failures, food safety, and notification issues. Fire safety and electrical systems are repeatedly cited problems spanning multiple years, suggesting ongoing maintenance challenges. While all violations show correction dates, the recurring nature of safety deficiencies—particularly emergency lighting, sprinkler systems, and exit safety—indicates persistent operational issues that families should carefully evaluate before making placement decisions.
Jun 25, 2025Routine19
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 5, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 20, 2023Routine17
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 20, 2023Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 1, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 31, 2022Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Echelon Care & Rehab
for profit
Chain Affiliation
Paramount Care Centers
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 3 of 9
Ownership & Management
Owners
The Pines at Voorhees Rehabilitation and Healthcare Center LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
244 reviews from families & visitors
Official Website
Visit echelonrehab.com
Medicare data downloads
Original nursing home datasets
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