Autumn Lake Healthcare at Voorhees
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 295 Google reviews
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What this means for your family
This facility excels in hospitality and maintaining a clean, welcoming environment, which can significantly improve a resident's daily experience. However, because multiple families have reported serious lapses in medication management and communication, we strongly recommend that you or a designated advocate remain highly involved in daily care coordination and verify all medical instructions directly with the nursing supervisor.
Google Reviews
Google Reviews
295 reviews on Google“Autumn Lake Healthcare at Voorhees receives high praise for its clean, well-maintained facility and a dedicated hospitality team, particularly Nikki Spencer, who is frequently cited for improving resident morale. While many families report excellent rehab outcomes and attentive nursing care, there are critical reports regarding medication errors, communication lapses, and poor food quality that potential families should investigate closely.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate hospitality staff
- Clean and well-maintained facility environment
- Effective physical and occupational therapy programs
- Responsive management and admissions team
Concerns
- Medication administration errors or delays (mentioned by 3 reviewers)
- Poor food quality and temperature issues (mentioned by 4 reviewers)
- Lack of communication from nursing or social work staff (mentioned by 3 reviewers)
- Slow response times to call bells (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 260 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how responsive your management and admissions teams are; how often can we expect regular updates regarding our loved one's care plan?
- 2With the high level of hospitality your staff is known for, how do you ensure that call bells are answered promptly, especially during the night shifts?
- 3Could you tell us more about your medication administration process and the specific steps you take to ensure accuracy and timely delivery?
- 4We'd love to hear more about the dining experience, specifically how you ensure meals are served at the right temperature and how much variety is available on the daily menu?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 6In the event of a medical emergency or a sudden change in health status, what is the protocol for notifying the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“My dad’s food frequently arrived cold, and when we asked for it to be reheated, staff refused. The food quality itself was also not good.”
“My first day here they hit me a giant dose of insulin when I didn't need it. (15units on a 141 blood sugar) sent me crashing to the low 50s while shaking and trying not to pass out in my room hit the call bell repeatedly for almost 20min.”
“The people here are what make this place special. I had a really rough time with things. I was there from just before Thanksgiving through Christmas. In the middle of all of that my cat died and I had a birthday. The people there really kept me going when I was down in the dumps.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports triggering several deficiency findings, including a recent abuse protection violation and one uncorrected care planning issue from November 2025. The facility shows recurring problems in care planning and assessment, medication management, and fire safety systems across multiple surveys. While most deficiencies have been corrected, the pattern of complaints and ongoing issues in core care areas warrant careful consideration during visits.
Mar 17, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 7, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Sep 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 24, 2025Routine3
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Jan 26, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Jan 26, 2024Complaint5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 23, 2025
$84,835
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Voorhees
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 35 of 60
Ownership & Management
Owners
1086 Dumont Circle Holdco LLC
Owner · Organization
Schwartz, Mark
Owner (parent company)
Stern, Aryeh
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
295 reviews from families & visitors
Official Website
Visit autumnlakehealthcare.com
Medicare data downloads
Original nursing home datasets
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