The Subacute at Autumn Lake Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 295 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 7)
- High staff turnover (68%)
Bottom 25% in NJ · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · $10,039 in fines
What this means for your family
The facility is highly regarded for its clean environment and an exceptional hospitality team that keeps residents engaged. However, because multiple reviewers have reported serious medication errors and communication gaps, we strongly advise families to be highly involved in clinical oversight and to verify that medication schedules are being followed correctly.
Google Reviews
Google Reviews
295 reviews on Google“The Subacute at Autumn Lake Healthcare receives overwhelmingly positive feedback for its clean, well-maintained environment and a highly praised hospitality team, particularly directed by Nikki Spencer. While many families report excellent rehabilitation outcomes and attentive nursing care, a small but vocal minority of reviewers cite critical lapses in medication management, poor communication, and inedible food quality. Families should be aware that while the facility is often described as a 'clubhouse' for recovery, there are reports of inconsistent care standards during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and welcoming hospitality team
- Clean, bright, and well-maintained facility
- Effective physical and occupational therapy programs
- Proactive and professional admissions and social services staff
Concerns
- Medication administration errors or missed doses (mentioned by 3 reviewers)
- Poor food quality and unappealing meal options (mentioned by 3 reviewers)
- Lack of communication from nursing and clinical staff (mentioned by 2 reviewers)
- Slow response times to call bells (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address concerns regarding clinical care or daily operations?
- 2Given that medication management is a critical part of resident health, what specific protocols or double-check systems do you have in place to ensure accuracy and consistency?
- 3With your focus on physical and occupational therapy, how do you ensure that the nursing staff coordinates effectively with the therapy team to keep residents on track with their recovery goals?
- 4I understand that dining is a major part of the resident experience; what steps are you taking to improve the variety and quality of the meal options provided?
- 5Could you walk me through the process for how nursing staff is alerted to call bells and what your standard response time expectations are for non-emergency needs?
- 6Since your facility has a high capacity of 124 residents, how do you ensure that families receive consistent, proactive updates regarding their loved one's health status and care plan changes?
Personalized based on this facility's data
Key Review Excerpts
“My dad is in this facility and I love the communication that they offer with letting me know what is going on. Nikki, the hospitality manager, as well as Karen and Victoria have been nothing but amazing throughout this whole process and very professional.”
“Still a patient. While the facility is nice the staff is incompetent. My first day here they hit me a giant dose of insulin when I didn't need it. (15units on a 141 blood sugar) sent me crashing to the low 50s while shaking and trying not to pass out in my room hit the call bell repeatedly for almost 20min.”
“My mom is very happy here. It’s really clean and the food is actually good unlike most places. Christy the nurse manager is really good to my mom and I would not be able to sleep at night if it wasn’t for Linda, my mom’s aide on second shift.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant complaints from families, with 15 of 33 deficiencies triggered by family reports, indicating ongoing care concerns. The most recurring problems involve resident care planning and assessments, infection control, and fire safety systems. While the facility corrects identified issues, the pattern of repeated deficiencies in care planning and infection control across multiple years suggests persistent operational challenges that families should carefully evaluate.
Mar 24, 2026Routine12
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 24, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 26, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 27, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Oct 30, 2024Routine12
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Sep 26, 2025
$120,167
Fine
Nov 27, 2024
$10,039
Ownership & Operations
Who Operates This Facility
The Subacute at Autumn Lake Healthcare
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 36 of 60
Ownership & Management
Owners
113 South Route 73 Holdco LLC
Owner · Organization
Schwartz, Mark
Owner (parent company)
Stern, Aryeh
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
295 reviews from families & visitors
Official Website
Visit autumnlakehealthcare.com
Medicare data downloads
Original nursing home datasets
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