See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Life Care Center of Wilbraham

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

2399 Boston Road, Wilbraham · Wilbraham, MA 01095123 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 157 Google reviews

5
4
3
2
1
Life Care Center of Wilbraham Nursing Home in Wilbraham, MA — Street View
Street View

Watch Life Care Center of Wilbraham

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehab. However, families should be vigilant regarding clinical oversight; we recommend asking management specifically about their protocols for medication administration and how they handle call-bell response times during night shifts.

Google Reviews

Google Reviews

157 reviews on Google
Life Care Center of Wilbraham is widely praised for its high-quality physical and occupational therapy programs, which many families credit for their loved ones' successful recoveries. While the facility is frequently described as clean and the staff as professional and compassionate, some families have raised serious concerns regarding understaffing, inconsistent medication management, and hygiene issues during night shifts.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities8.0Meds3.0Memory7.0Comms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean and well-maintained facility
  • Warm, professional, and attentive nursing staff
  • Welcoming and helpful front desk reception

Concerns

  • Understaffing leading to slow call bell response and hygiene neglect (mentioned by 5 reviewers)
  • Inconsistent medication management and errors (mentioned by 3 reviewers)
  • Inconsistent food temperature and quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'21(1)'23(2)'25(87)'26(24)

Distribution · 158 analyzed

5
136
4
15
3
2
2
2
1
3

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
  • 2Given the recent focus on staffing levels, could you walk me through your current process for monitoring and responding to call bells to ensure residents aren't waiting too long?
  • 3With the facility's strong reputation for physical and occupational therapy, how do you integrate those services into the daily routine for residents who need extra support?
  • 4Can you explain your current protocols for medication administration and how you ensure accuracy and consistency for residents with complex needs?
  • 5I understand that maintaining consistent food quality can be a challenge in a large facility; what steps are you taking to ensure meals are served at the right temperature and meet residents' preferences?
  • 6How does the nursing team communicate with families if there is a change in a resident's health status or a need for urgent medical intervention?

Personalized based on this facility's data


Key Review Excerpts

The PT/OT staff are terrific - very knowledgeable, caring, (and when necessary, firm!). His 17 days at LCC prepared him nicely for 2 weeks of in-home PT.

Rehab patient's spouse · 2024★★★★★

My husband has been lovingly and compassionately cared for at Life Care of Wilbraham for three years in their long term nursing unit. He has actually thrived in this environment and he is happy.

Long-term resident's spouse · 2022★★★★★

But they are terribly understaffed. My father was left to soil himself multiple times. He has a bed sore that has been left unattended at various times.

Resident's family member · 2024★★☆☆☆
Source: 157 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
90%
Registered nurses for medical care
Total Nursing
3.81hrs
93%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility83.7%
Worse than Avg
Here
83.7%
US
95.5%
MA
94.8%
Hampden
97.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
MA
13.7%
Hampden
8.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.9%
Worse than Avg
Here
29.9%
US
19.4%
MA
21.4%
Hampden
23.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.3%
MA
16.4%
Hampden
16.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.9%
Better than Avg
Here
12.9%
US
15.5%
MA
21.3%
Hampden
18.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
14.4%
MA
16.9%
Hampden
16.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.7%
Better than Avg
Here
88.7%
US
81.8%
MA
77.6%
Hampden
77.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.4%
Better than Avg
Here
86.4%
US
79.8%
MA
77.7%
Hampden
79.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MA
1.3%
Hampden
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Well above state avg (8.9)

Life Care Center of Wilbraham shows recurring deficiencies across all three surveys, with persistent issues in resident rights, medication management, and food safety that appear uncorrected over the three-year period. The facility cited the same food safety violation three times and medication labeling problems twice, suggesting ongoing operational challenges. While all deficiencies have correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.

Mar 12, 2025Routine
14
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Dec 15, 2023Routine
11
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 13, 2022Routine
10
0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Wilbraham

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 71 of 194

Ownership & Management

Owners

Developers Investment Company INC

Owner (parent company) · Organization

Key personnel

Long, ZofiaManaging Control - Governing BodyLopata, DennisManaging Control - Governing BodySparks, JosephManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call