Palmer Healthcare Center
Strong Medicare quality ratings; families often praise respectful nursing care. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
While some families report positive, respectful care, the consistent reports of medical neglect and poor communication are significant red flags. If you choose this facility, you must be prepared to advocate daily for your loved one's medical needs, particularly regarding diet and medication management, and verify the facility's current standing on the DPH website.
Google Reviews
Google Reviews
7 reviews on Google“Palmer Healthcare Center receives polarized feedback, with some families praising the care and respect shown to residents while others report serious concerns regarding medical neglect and communication. Recurring issues include poor oversight of diabetic care, theft of personal belongings, and a lack of consistent attention from nursing assistants. Families considering this facility should be aware of reports regarding facility maintenance and the need for constant advocacy to ensure adequate care.”
Quality Themes
Tap a score for detailsStrengths
- Respectful nursing care
- Improved facility cleanliness
- Strong leadership from Director of Nursing
Concerns
- Neglect of medical needs and safety oversight (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does your team ensure consistent oversight and safety for residents who require extra attention?
- 2I noticed some feedback regarding communication; what is your standard process for keeping families updated on their loved one's health status and daily progress?
- 3With medication management being a priority for us, could you walk me through your process for ensuring accuracy and timely administration for residents?
- 4How are you working to expand the variety of daily activities and social engagement opportunities for residents?
- 5Since the Director of Nursing has been highlighted for strong leadership, how is that approach being implemented to support the nursing staff and improve overall care quality?
- 6What specific safety protocols are in place to ensure residents are monitored effectively throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“While my father was there, the care and respect that was given to my dad was top notch. Yes the facility is a little outdated, but i know the residence there are cared for and safe.”
“My mother who is a diabetic has dementia and didn't eat her food. I receive a telephone call from the nurse name Kim that she had to be taken to Baystate. M C. for hyperglycemia. Her blood sugar was 21 which could have sent her into a diabetic coma.”
“My mother was there for 2 years before we were able to transition her back home and I shutter to think of the care, or lack there of, that she would have received if we weren’t constantly advocating for her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
6
measures
1
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to four deficiencies, including repeated issues with policies to prevent abuse and neglect across multiple surveys. The facility shows recurring problems in three main areas: resident rights and dignity, food service operations, and fire safety systems. While most violations have been corrected, the pattern of complaint-triggered deficiencies regarding abuse prevention policies suggests ongoing concerns that warrant careful consideration during your visit.
Jan 6, 2026Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 16, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 26, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 10, 2023Routine4
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have proper openings in smoke barrier doors.
Jun 27, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Ownership & Operations
Who Operates This Facility
Palmer Healthcare Center
for profit
Ownership & Management
Owners
Cavalier, David
Owner
Wellman Realty, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit palmerhc.com
Medicare data downloads
Original nursing home datasets
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