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Nursing HomeMedicaid

Legend Oaks Healthcare and Rehabilitation New Braunfels

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2468 Fm 1101, New Braunfels, TX 78130126 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 291 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice for rehabilitation, particularly due to their highly-rated physical and occupational therapy teams. However, if your loved one has complex medical needs, you should closely monitor medication administration and ensure you have a direct line of communication with the business office, as some families have reported administrative delays.

Google Reviews

Google Reviews

291 reviews on Google
Families considering Legend Oaks can expect a highly clean and well-maintained facility with a standout physical therapy and nursing team that many reviewers describe as compassionate and attentive. While the majority of experiences are very positive, some families have reported significant concerns regarding administrative communication, medication management, and occasional lapses in hygiene or responsiveness during certain shifts.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional physical therapy and rehabilitation services
  • Consistently clean and well-maintained facility
  • Compassionate and attentive nursing and CNA staff
  • Welcoming and professional front-desk/intake process

Concerns

  • Administrative and billing communication issues (mentioned by 3 reviewers)
  • Medication management errors (mentioned by 2 reviewers)
  • Inconsistent responsiveness from nursing staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.72024(38)4.82025(145)4.62026(27)

Distribution · 210 analyzed

5
183
4
18
3
0
2
2
1
7

How They Respond to Reviews

27%response rate
Good

The owner provides personalized responses that specifically acknowledge the details mentioned in the reviews, such as cleanliness or staff professionalism. The tone is consistently warm, professional, and appreciative of the feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy and rehab services; can you tell us more about how those programs are tailored to individual needs?
  • 2Since we want to ensure everything is seamless, what is the best way for our family to stay in regular contact with the administrative and billing team?
  • 3How does the nursing team manage medication schedules to ensure accuracy and consistency for every resident?
  • 4We noticed how clean and well-maintained the facility is; what kind of daily activities or social outings are available to keep residents engaged?
  • 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing care?
  • 6What steps are being taken to ensure that communication between the nursing staff and family members remains consistent and responsive?

Personalized based on this facility's data


Key Review Excerpts

The staff was very attentive to my husband care while he was at the facility. And a special thanks to Mona, Maddy CNA's and to Jordan and Jose PT/OT.

Rehab patient's family · 2025★★★★★

The staff is very kind. Her CNA Lydia is amazing. The rehab staff is patient and concerned. I have yet to come to the facility and have a lingering bad smell, which is nice.

Long-term resident's family · 2025★★★★★

I was critically I'll on July 25th. I was in ICU at Resolute Hospital for 5 days. I selected Legend Oaks Nursing home for Rehab. I spent 30 days there. I loved my Room and my Roommate. I loved the food. It was awesome!!

Rehab patient · 2025★★★★★
Source: 291 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
54%
Registered nurses for medical care
Total Nursing
3.30hrs
80%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

4

measures

Mixed Results

6

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
15.4%
TX
9.4%
Comal
9.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
12.1%
TX
2.5%
Comal
2.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.3%
Worse than Avg
Here
89.3%
US
93.4%
TX
96.9%
Comal
96.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.6%
Mixed vs Avgs
Here
19.6%
US
14.4%
TX
16.1%
Comal
21.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
Comal
99.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
5.3%
TX
3.2%
Comal
1.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.8%
Worse than Avg
Here
79.8%
US
81.8%
TX
89.2%
Comal
92.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.7%
Mixed vs Avgs
Here
88.7%
US
79.7%
TX
88.0%
Comal
94.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
TX
1.5%
Comal
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Well above state avg (9.1)
12 complaint-triggered

This facility has 40 deficiencies across 8 surveys with 12 complaint-triggered issues, indicating families have filed reports about care concerns. The most recurring problems involve staff training and administration, medication management, and care planning and assessments. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and family complaints suggests ongoing operational challenges that warrant careful evaluation during any visit.

Sep 10, 2025Complaint
2
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Mar 28, 2025Routine
16
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0940Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0944Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0945Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0946Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0949Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Mar 28, 2025Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Feb 6, 2025Complaint
4
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 3, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 29, 2024Complaint
1
0677Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Guadalupe County Hospital Board

Organization Type

for profit

Management Company

RIVERWALK HEALTHCARE, INC

Administrator

GARRETT NEWSOME

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 2.9/5 · Rank 28 of 84

Ownership & Management

Owners

Guadalupe County Hospital Board

Owner · Organization

100%

Key personnel

Newsome, GarrettManaging Control - Governing BodyYu, HaoranManaging Control - Governing BodyBurnam, SoonOfficer / DirectorGann, KodyOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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