Legacy Rehabilitation and Living
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 158 Google reviews
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What this means for your family
This facility offers an exceptional therapy program that is highly effective for post-surgical rehabilitation. However, because of documented instances of medication errors and neglect, families should prioritize visiting during shift changes and specifically asking about their protocols for medication verification and emergency response.
Google Reviews
Google Reviews
158 reviews on Google“Families considering Legacy Rehabilitation and Living will find a facility highly praised for its exceptional physical and occupational therapy teams and recent building renovations. However, there are serious, recurring allegations regarding medical neglect, medication errors, and issues with patient safety that require careful investigation.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy staff
- Recent facility renovations and modern equipment
- Compassionate and professional social work services
- Clean and well-maintained environment
Concerns
- Serious medical neglect and medication errors (mentioned by 3 reviewers)
- Inadequate response to patient needs/safety monitoring (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Issues with food quality and dietary services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently mirror the specific details mentioned in the reviewer's text. While they use some templated phrasing for positive reviews, they demonstrate empathy and professional standards when addressing negative feedback.
Questions for Your Tour
- 1I noticed how much people praise the physical and occupational therapy teams here; could you tell me more about how the therapists work with residents on their daily mobility goals?
- 2With the recent renovations and modern equipment, how has the updated environment changed the daily experience for the residents?
- 3What specific protocols do you have in place to ensure medication is administered accurately and that there is a double-check system for every dose?
- 4How do you ensure that staff are able to respond quickly to call lights or safety concerns, especially during the night shifts?
- 5Could you describe the current dining program and how you handle specific dietary needs or requests for meal variety?
- 6What is the best way for family members to stay in close contact with the nursing team if we have questions about our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are highly skilled and dedicated, working tirelessly to help residents regain their independence and improve their quality of life.”
“I had reconstructed knee surgery on my right leg in January of this year for the third time... they have been by far the best place I have ever dealt with everybody that I’ve had dealings with there has been above and beyond kind, caring, helpful.”
“They messed with medicines that could have easily killed my mother. Someone had to be there daily to make sure nothing was happening.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns, particularly with families filing reports that triggered inspections for medication management, resident rights, respiratory care, and care planning issues. The most recurring problems involve resident rights violations, medication management, and respiratory care, with respiratory care deficiencies appearing across multiple surveys from 2023 to 2026, suggesting persistent issues. While most deficiencies show correction dates, the pattern of complaint-driven inspections and recurring care problems warrants careful consideration during any visit.
Jan 21, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 9, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jul 31, 2025Routine4
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 7, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 17, 2024Complaint1
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Ownership & Operations
Who Operates This Facility
Stratford Hospital District
for profit
TRADEWIND HEALTHCARE INC
STEPHEN RITCHEY
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 16 of 84
Ownership & Management
Owners
Stratford Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
158 reviews from families & visitors
Official Website
Visit legacyrehabandliving.com
Medicare data downloads
Original nursing home datasets
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