Brookdale Sleepy Hollow
Limited public data on Brookdale Sleepy Hollow. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 20 Google reviews
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What this means for your family
While some families have experienced a wonderful, family-like atmosphere with great social engagement, recent reviews contain alarming reports of neglect and poor treatment in the memory care unit. If you choose this facility, you must closely monitor hygiene standards and staff interactions during your visits.
Google Reviews
Google Reviews
20 reviews on Google“Families should approach this facility with caution due to severe allegations of neglect and verbal abuse in the memory care unit. While some long-term residents and families praise the homey environment and the social activities provided, recent reviews highlight deeply concerning issues regarding hygiene and staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social activities and programming
- Warm and caring staff members
- Homey and comfortable environment
- Smooth admission and transition processes
Concerns
- Neglect and hygiene issues in memory care (mentioned by 2 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
The owner uses highly standardized, template-based responses that follow a nearly identical structure for every review. While they acknowledge the reviewer by name, they fail to address specific allegations or provide substantive feedback beyond directing the reviewer to a corporate phone number.
Questions for Your Tour
- 1It is wonderful to see how much you value feedback from families; how has the facility implemented recent suggestions to improve the resident experience?
- 2Since the community has such a lovely, homey atmosphere, how do you ensure that the transition process feels smooth and personalized for a new resident?
- 3Could you tell us more about the specific social activities and programming available to keep residents engaged throughout the week?
- 4What specific protocols are in place to ensure consistent, high-quality personal care and hygiene for residents in the memory care wing?
- 5How do you monitor and train your staff to ensure that every interaction remains professional, warm, and supportive for all residents?
- 6In the event of a medical emergency during the night, what is the immediate procedure for resident care and family notification?
Personalized based on this facility's data
Key Review Excerpts
“They are like family! My mom was in the Memory Care unit and they took great care of her. She had a nice-sized room and we were able to choose a room that was best for her.”
“The type of care given to my grandmother in the memory care was horrible! They allowed her to go TWO AND A HALF WEEKS without bathing and didn't bother calling her family to tell us!”
“Brookdale Sleepy Hollow was home to my mother for 5 years. From the moment she moved in to her passing, the professional staff at Brookdale ensured her every need was met.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection in December 2023 identified two safety violations regarding fire alarm maintenance and kitchen ventilation, both of which were corrected shortly after being cited. Additionally, an administrative penalty was issued in February 2025 due to an error in medication administration protocols.
Feb 27, 2025EnforcementPenaltyReport
Administrative Penalty — 553.261(a)(1)(A) The facility failed to ensure that a licensed person or a trained, authorized, and delegated person administered medications according to physician's orders.
Dec 12, 2023Routine
Life Safety Code (2 violations)
The facility failed to inspect, test, and maintain fire alarm system components.
The facility failed to protect commercial cooking equipment according to the standard for ventilation control and fire protection of commercial cooking operations.
Ownership & Operations
Who Operates This Facility
Emeritol Seville Estates LLC
for profit
DEBBIE KING
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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