Hillside Heights Rehabilitation Suites
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 76 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation and physical therapy due to their skilled clinical teams. However, if you are considering long-term care, you must closely monitor nursing response times and wound care, as multiple families have reported serious neglect and lack of oversight in the long-term wings.
Google Reviews
Google Reviews
76 reviews on Google“Families seeking rehabilitation services will find highly-rated physical and occupational therapy teams and a clean, modern facility. However, there are serious, recurring allegations regarding medication errors, inadequate monitoring of long-term residents, and severe understaffing that has led to medical neglect and patient decline.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Clean and beautifully decorated facility
- Professional and compassionate rehab nursing staff
- Smooth administrative and admission processes
Concerns
- Severe understaffing leading to neglect (mentioned by 4 reviewers)
- Medication management and errors (mentioned by 2 reviewers)
- Inadequate monitoring of long-term care patients (mentioned by 3 reviewers)
- Rude or unprofessional attitude from some staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses for positive reviews, often using the exact same phrasing across different users. While they attempt to personalize negative reviews with condolences or direct contact information, the responses frequently revert to boilerplate language regarding 'striving for excellence.'
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the rehab team works with residents?
- 2Since we want to ensure everything is handled precisely, what specific protocols are in place for medication administration and tracking?
- 3How does the nursing team manage resident monitoring and check-ins, especially during the overnight hours?
- 4We noticed the facility is beautifully decorated; what kind of daily social activities or outings are available to keep residents engaged?
- 5In the event of a sudden medical emergency, what is the immediate process for contacting doctors and notifying the family?
- 6How does the facility approach communication with families to ensure we are always kept up-to-date on our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists are very helpful and conscientious. They want to help me return to my previous condition before coming to rehab. And the nursing staff give me attention and assistance to make me comfortable.”
“My grandma was always in same position and had gotten NUMEROUS FOOR DIABETIC ULCERS which had to be referred to ADVANCED WOUND CARE!!”
“I had asked the staff many times if they saw a change to let me know so I could come from Dallas to say Goodby. I had been there before... and was advised they did not believe he was on his last days. He died around 7:30 that day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with nearly half of its 29 deficiencies triggered by family complaints, indicating ongoing resident care issues. The most recurring problems involve infection control (appearing across multiple surveys), care planning, and medication management. Recent deficiencies in April 2025 included serious safety hazards and financial protection failures, suggesting persistent quality concerns despite the facility's corrections of past violations.
Apr 25, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 23, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 6, 2023Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 6, 2023Routine2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 31, 2023Complaint1
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Federal Penalties
Fine
Apr 25, 2025
$14,901
Ownership & Operations
Who Operates This Facility
Stratford Hospital District
for profit
THI OF TEXAS AT CANYON LLC
CAROL S ESQUIBEL
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 12 of 26
Ownership & Management
Owners
Stratford Hospital District
Owner · Organization
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit hillsideheightsrehab.com
Medicare data downloads
Original nursing home datasets
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