Legacy at South Plains
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 42 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and its ability to support residents through difficult transitions like rehab. However, families must closely monitor personal hygiene and grooming standards, as multiple reviewers have reported significant lapses in basic care and cleanliness.
Google Reviews
Google Reviews
42 reviews analyzed“Families generally praise the facility for its compassionate, attentive staff and the high level of care provided during transitions like rehab or end-of-life. However, there are serious, recurring allegations regarding neglect in personal hygiene, such as missed showers and unkempt hair, particularly in higher care levels.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Smooth move-in and intake process
- Clean and pleasant environment
- Supportive for rehab and end-of-life care
Concerns
- Neglect regarding personal hygiene and grooming (mentioned by 2 reviewers)
- Inconsistency in care levels despite price increases (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details mentioned in the text. For negative reviews, they maintain a professional tone, expressing disappointment and inviting direct communication to resolve issues.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community through their responses; how do you ensure that the feedback from families is actually implemented into daily care routines?
- 2We want to make sure our loved one feels their best; what specific routines do you have in place to ensure residents are consistently supported with personal grooming and hygiene?
- 3Since the facility offers support for rehab and end-of-life care, how does the care plan adapt as a resident's medical needs or mobility levels change over time?
- 4What is the process for handling medical emergencies or unexpected health changes during the overnight hours?
- 5We'd love to hear more about the social side of things—what kind of daily activities or group outings are available to keep residents engaged and active?
- 6As we look at the transition, could you walk us through how the move-in and intake process works to ensure a smooth first week for our family member?
Personalized based on this facility's data
Key Review Excerpts
“The entire Legacy Staff have been extremely friendly and helpful. The Heath and Wellness Director has spent additional time to help my mother rebound from rehab. I greatly appreciate that.”
“At level 3 and level 4 care, we were lucky to get her phone and hearing aids plugged in, much less get her hair combed or hearing aids put in. In fact, they ended up losing both hearing aids within the first several months.”
“The team really cares for my mom that lives there. Always calling her by name as well as me. When my dad passed from dementia, they did everything they could to make sure he was comfortable and passed with dignity.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
During the September 2023 inspection, the facility received six citations, all related to Life Safety Code standards regarding fire safety protocols and documentation. These issues, which included fire drill records and equipment maintenance, were addressed and corrected by the facility throughout September and October 2023. No formal enforcement actions are currently on record.
Sep 7, 2023Routine
Life Safety Code (6 violations)
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.
The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to include a section addressing transportation in the emergency preparedness and response plan.
The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.
Ownership & Operations
Who Operates This Facility
Lasp Tenant LLC
for profit
PSL ASSOCIATES, LLC
MELANIE BOLEN-KLEMER
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit pegasusseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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