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Public Google reviewers rate this highly and often mention compassionate and caring staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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Public Google reviewers rate Legacy at South Plains highly. Reviewers highlight: compassionate and caring staff, smooth move-in and intake process. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families generally praise the facility for its compassionate, attentive staff and the high level of care provided during transitions like rehab or end-of-life. However, there are serious, recurring allegations regarding neglect in personal hygiene, such as missed showers and unkempt hair, particularly in higher care levels.
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Distribution · 48 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details mentioned in the text. For negative reviews, they maintain a professional tone, expressing disappointment and inviting direct communication to resolve issues.
Personalized based on this facility's data
Key Review Excerpts
“The entire Legacy Staff have been extremely friendly and helpful. The Heath and Wellness Director has spent additional time to help my mother rebound from rehab. I greatly appreciate that.”
“At level 3 and level 4 care, we were lucky to get her phone and hearing aids plugged in, much less get her hair combed or hearing aids put in. In fact, they ended up losing both hearing aids within the first several months.”
“The team really cares for my mom that lives there. Always calling her by name as well as me. When my dad passed from dementia, they did everything they could to make sure he was comfortable and passed with dignity.”
Source: Texas Health & Human Services Commission
Key Findings
During the September 2023 inspection, the facility received six citations, all related to Life Safety Code standards regarding fire safety protocols and documentation. These issues, which included fire drill records and equipment maintenance, were addressed and corrected by the facility throughout September and October 2023. No formal enforcement actions are currently on record.
Life Safety Code (6 violations)
The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.
The facility failed to include a section addressing transportation in the emergency preparedness and response plan.
The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
Lasp Tenant LLC
for profit
PSL ASSOCIATES, LLC
MELANIE BOLEN-KLEMER
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Official Website
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TX HHSC — View Official Record
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