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Limited public data on Legacy at Cranberry Landing. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 63 Google reviews
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Every family's needs are unique. We encourage you to visit Legacy at Cranberry Landing in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Legacy at Cranberry Landing receives polarized feedback, with recent reviews highlighting significant concerns regarding declining care standards, poor food quality, and management issues under new ownership. While some visitors praise the facility's physical appearance and friendly atmosphere, family members of current residents report neglect, understaffing, and a lack of professional oversight in memory care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 44 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“Staff are usually gathered together doing nothing while I have in the past 3 weeks, cleaned up accidents in her bathroom, done her laundry myself. She is pretty much on her own.”
“Food quality has gone down, the service from caregivers has gone down, the cleanliness has gone down, and the administration only cares about one thing: MONEY!”
“The company advertises fresh food prepared by chefs, multi-course meals and an ever changing menu. In 1 week’s time my mother-in-law has a hotdog, chicken nuggets, jello with canned fruit, French fries, sweet potato fries, grilled cheese, grilled tuna sandwich, tuna sandwich, a turkey wrap, fried breaded shrimp.”
Source: NY Dept. of Health
Key Findings
21 violations from 15 inspections
Admission and retention standards.
Resident services.
Records and reports
No deficiencies are reported in this inspection record.
Resident services
Environmental standards
Admission standards
Personnel.
Environmental standards
Structural and environmental standards.
Admission and retention standards.
Medication management.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Resident services.
No deficiencies are reported in this inspection record.
Rochester Operating Company, LLC
for profit
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Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit watermarkcommunities.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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