Legacy at Cranberry Landing
Limited public data on Legacy at Cranberry Landing. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 63 Google reviews
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What this means for your family
While the facility presents well during tours, recent reports from families of current residents indicate a significant decline in care standards and medication management under new ownership. We strongly advise you to conduct unannounced visits during weekends or evenings to observe actual staffing levels and resident care firsthand before committing.
Google Reviews
Google Reviews
63 reviews on Google“Legacy at Cranberry Landing receives polarized feedback, with recent reviews highlighting significant concerns regarding declining care standards, poor food quality, and management issues under new ownership. While some visitors praise the facility's physical appearance and friendly atmosphere, family members of current residents report neglect, understaffing, and a lack of professional oversight in memory care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Warm and inviting physical environment
- Friendly staff interactions during tours
Concerns
- Inadequate staffing and lack of resident care (mentioned by 4 reviewers)
- Poor food quality and menu variety (mentioned by 3 reviewers)
- Unprofessional management and administrative issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's so lovely how warm and inviting the facility feels; could you tell us more about how the dining menu is updated to ensure variety and quality for the residents?
- 2We noticed the management team is very active in responding to feedback; how does the administration typically communicate important updates or changes to the families?
- 3Could you walk us through the specific protocols for medication management and how you ensure everything is handled accurately during shift changes?
- 4What does a typical day of social activities and engagement look like for the residents here to help them stay connected with the community?
- 5In the event of a medical emergency after hours, what is the specific process for contacting nursing staff and notifying the family?
- 6How do you ensure that there is consistent, high-quality care and attentive interaction between the staff and residents throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“Staff are usually gathered together doing nothing while I have in the past 3 weeks, cleaned up accidents in her bathroom, done her laundry myself. She is pretty much on her own.”
“Food quality has gone down, the service from caregivers has gone down, the cleanliness has gone down, and the administration only cares about one thing: MONEY!”
“The company advertises fresh food prepared by chefs, multi-course meals and an ever changing menu. In 1 week’s time my mother-in-law has a hotdog, chicken nuggets, jello with canned fruit, French fries, sweet potato fries, grilled cheese, grilled tuna sandwich, tuna sandwich, a turkey wrap, fried breaded shrimp.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
19 violations from 14 inspections
Nov 19, 2025Other
Records and reports
Sep 29, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 15, 2025Complaint
Admission and retention standards.
Personnel.
Medication management.
Admission standards
Structural and environmental standards.
Environmental standards
Resident services
Environmental standards
Aug 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 13, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 12, 2025Complaint
Resident services.
Oct 7, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jan 18, 2024Routine
Medication management
Operating certificates
Medication management.
Resident services
Admission and retention standards.
Ownership & Operations
Who Operates This Facility
Rochester Operating Company, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit watermarkcommunities.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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