Nursing HomeMedicaid

Lee Manor

Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1301 Lee Street, Des Plaines, IL 60018|262 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 50 Google reviews

(847) 635-4000 Directions Website

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2flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)
1 Medicare penalty on record

Staff turnover reported at 28%

Source: Medicare data

What this means for your family

Lee Manor has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and attentive nursing staff and clean and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

51 public Google reviews available

Lee Manor receives polarized feedback, with many families praising the compassionate, long-tenured staff and clean environment, while others report serious concerns regarding neglect, poor communication, and hygiene issues. While some families describe the facility as a 'godsend' for rehab and long-term care, others have documented distressing experiences involving medical oversight failures and understaffing.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Clean and well-maintained facility
Effective physical therapy programs
Helpful and dedicated social services team

Concerns

Neglect and poor medical assessment leading to patient injury (mentioned by 4 reviewers)
Understaffing and slow response times to patient needs (mentioned by 4 reviewers)
Reports of pest infestations (roaches/rodents) (mentioned by 3 reviewers)
Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 51 analyzed

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1With the facility housing 262 residents, could you walk me through your current staffing protocols to ensure that call lights are answered promptly and individual needs are met in a timely manner?
2I understand that medical oversight is a top priority; what is your specific process for conducting regular health assessments to prevent patient injuries and ensure early detection of changes in a resident's condition?
3How does your leadership team approach communication with families, and what is your standard protocol for keeping us informed about our loved one's daily health and care plan?
4I’ve read that your physical therapy programs are a strength here; could you describe how those sessions are integrated into a resident's daily schedule?
5What specific measures and preventative maintenance schedules do you have in place to ensure the facility remains clean and pest-free for all residents?
6Given the importance of medication management, what systems do you have in place to ensure accuracy and safety for residents who require complex daily regimens?

Personalized based on this facility's data

Key Review Excerpts

“The staff has a huge sense of pride in what they do. The place is spotless!”

Family member touring facility · 2025★★★★★

“The nurses and the the CNAs, the dietary team and the social workers are so passionate about their work that it truly shows. it is a team that is way overworked and way underpaid and under appreciated.”

Rehab patient · 2024★★★★★

“My mom was under their care and wasn’t properly treated or assessed during a fall and due to that she had internal bleeding in the head (intracranial hemorrhage).”

Family member of resident · 2025★☆☆☆☆

Source: 51 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.89hrs

Registered nurses for medical care

Total Nursing

3.10hrs

76%

All nurses + aides combined

Staff Turnover

28%

Lower is better (< 30% = good)

RN Turnover

27%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility57.8%

Mixed vs Avgs

Here

57.8%

12.8%

54.2%

Cook

72.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.6%

Better than Avg

Here

11.6%

19.5%

18.3%

Cook

11.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility95.2%

Better than Avg

Here

95.2%

93.5%

90.3%

Cook

87.3%

Residents on antipsychotic medication

↓ Lower is better

This Facility19.5%

Mixed vs Avgs

Here

19.5%

15.4%

21.7%

Cook

26.6%

Residents vaccinated for the flu

↑ Higher is better

This Facility96.4%

Better than Avg

Here

96.4%

95.5%

91.8%

Cook

90.1%

Residents who lost too much weight

↓ Lower is better

This Facility11.2%

Worse than Avg

Here

11.2%

5.2%

6.3%

Cook

5.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility85.5%

Better than Avg

Here

85.5%

79.8%

63.1%

Cook

56.9%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility79.3%

Mixed vs Avgs

Here

79.3%

82.0%

69.7%

Cook

60.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.1%

Worse than Avg

Here

3.1%

1.6%

2.2%

Cook

2.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

21findings in history

1penalty

Latest survey: 8 · near IL avg (12.0)

3 complaint-triggered findings

Families have filed four complaints against Lee Manor over the three-year period, triggering investigations that found deficiencies in resident safety, dignity, and protection from abuse. The facility shows recurring issues with accident prevention, emergency preparedness, and medication management across multiple surveys. While all deficiencies have correction dates, the pattern of complaints and repeat violations in safety areas warrants careful consideration during your visit.

Mar 27, 2026Complaint1 finding

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Apr 18, 2025Routine8 findings

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Nov 19, 2024Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Mar 22, 2024Routine5 findings

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0022Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 11, 2023Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 26, 2023Routine5 findings

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Federal Penalties

Payment Denial

Apr 18, 2025

29-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lee Manor

Organization Type

for profit

Ownership & Management

Owners

Dorothy Vangel Qss Trust

Owner · Organization

68%

Key personnel

Meyers, ElizabethW-2 Managing EmployeeGabrys, AllanOfficer / DirectorVangel, ChristopherOfficer / DirectorDorothy Vangel Qss TrustManagerMcniff, WilliamManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(847) 635-4000

leemanor.com

1301 Lee Street

Des Plaines, IL 60018

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

50 reviews from families & visitors

Official Website

Visit leemanor.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.