Lee Manor
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
Lee Manor has a strong reputation for physical therapy and dedicated, long-term staff, making it a potential candidate for short-term rehab. However, given the serious and recurring reports of medical neglect and hygiene concerns, families should conduct an unannounced visit and specifically ask about their fall assessment protocols and pest control maintenance records.
Google Reviews
Google Reviews
50 reviews on Google“Lee Manor receives polarized feedback, with many families praising the compassionate, long-tenured staff and clean environment, while others report serious concerns regarding neglect, poor communication, and hygiene issues. While some families describe the facility as a 'godsend' for rehab and long-term care, others have documented distressing experiences involving medical oversight failures and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective physical therapy programs
- Helpful and dedicated social services team
Concerns
- Neglect and poor medical assessment leading to patient injury (mentioned by 4 reviewers)
- Understaffing and slow response times to patient needs (mentioned by 4 reviewers)
- Reports of pest infestations (roaches/rodents) (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility housing 262 residents, could you walk me through your current staffing protocols to ensure that call lights are answered promptly and individual needs are met in a timely manner?
- 2I understand that medical oversight is a top priority; what is your specific process for conducting regular health assessments to prevent patient injuries and ensure early detection of changes in a resident's condition?
- 3How does your leadership team approach communication with families, and what is your standard protocol for keeping us informed about our loved one's daily health and care plan?
- 4I’ve read that your physical therapy programs are a strength here; could you describe how those sessions are integrated into a resident's daily schedule?
- 5What specific measures and preventative maintenance schedules do you have in place to ensure the facility remains clean and pest-free for all residents?
- 6Given the importance of medication management, what systems do you have in place to ensure accuracy and safety for residents who require complex daily regimens?
Personalized based on this facility's data
Key Review Excerpts
“The staff has a huge sense of pride in what they do. The place is spotless!”
“The nurses and the the CNAs, the dietary team and the social workers are so passionate about their work that it truly shows. it is a team that is way overworked and way underpaid and under appreciated.”
“My mom was under their care and wasn’t properly treated or assessed during a fall and due to that she had internal bleeding in the head (intracranial hemorrhage).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
5
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed four complaints against Lee Manor over the three-year period, triggering investigations that found deficiencies in resident safety, dignity, and protection from abuse. The facility shows recurring issues with accident prevention, emergency preparedness, and medication management across multiple surveys. While all deficiencies have correction dates, the pattern of complaints and repeat violations in safety areas warrants careful consideration during your visit.
Mar 27, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 18, 2025Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 19, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 22, 2024Routine5
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 11, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 26, 2023Routine5
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Payment Denial
Apr 18, 2025
29-day denial
Ownership & Operations
Who Operates This Facility
Lee Manor
for profit
Ownership & Management
Owners
Dorothy Vangel Qss Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit leemanor.com
Medicare data downloads
Original nursing home datasets
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