Laurel View Village
Strong Medicare quality ratings; families often praise life-care commitment for residents. Still worth an in-person visit.
based on 6 Google reviews

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What this means for your family
Laurel View Village is well-regarded for its long-term care stability and quality of life for residents. However, families should be prepared for potential frustration during the initial inquiry phase; ensure you have direct contact numbers for specific departments rather than relying on general website information.
Google Reviews
Google Reviews
6 reviews on Google“Laurel View Village is described by long-term residents' families as a secure, life-care community where staff provide consistent, caring support for elderly individuals. However, prospective families have reported significant difficulties with initial communication, specifically regarding unresponsive phone lines and non-functional email addresses when attempting to reach the facility.”
Quality Themes
Tap a score for detailsStrengths
- Life-care commitment for residents
- Friendly and caring staff
- Clean kitchen and dining environment
Concerns
- Difficulty reaching staff via phone or email (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how caring and friendly the staff is here; how do you foster that culture of commitment to the residents?
- 2The dining environment looks very clean and inviting; could you tell us more about how the daily meal service is organized for the residents?
- 3What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 5We want to make sure we stay in the loop with updates; what is the best way for us to reach the care team if we have a quick question or need an update?
- 6We noticed there have been some recent state inspections; what specific steps is the facility taking to address any identified areas for improvement?
Personalized based on this facility's data
Key Review Excerpts
“My mother has lived there several years and she is really liked it I know that you have to buy into it to get in But they will keep you for the rest of your life which is wonderful for a woman who is 96 years old”
“Simply the best around. I'll go there just to eat from time to time. Kitchen is clean, and staff friendly caring and always thoughtful.”
“It says 24 hrs on the website but nobody is available. Also tried email but that came back non attended and not an actual email.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Laurel View Village has a pattern of recurring issues across multiple surveys, with families filing at least one complaint that led to a deficiency regarding medical records protection. The facility shows persistent problems in three main areas: resident care and treatment, nutrition and dietary services, and medication management, with some deficiencies repeating across surveys from 2023 to 2025, suggesting ongoing challenges with correction and oversight.
May 28, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 16, 2025Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
May 23, 2024Routine5
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 8, 2023Routine12
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Ownership & Operations
Who Operates This Facility
Laurel View Village
nonprofit
Chain Affiliation
Friends Services for the Aging
6 facilities nationwide
Ownership & Management
Owners
Allegheny Christian Ministries, INC.
Owner · Organization
Baxter, Gerald
Owner (parent company)
Borkow, Mary
Owner (parent company)
Clark, Jodi
Owner (parent company)
Hoffman, Christopher
Owner (parent company)
Lester, Blaine
Owner (parent company)
Mcgee, David
Owner (parent company)
Sawyer, Mark
Owner (parent company)
Shoemaker, Charles
Owner (parent company)
Speigle, Harlan
Owner (parent company)
Thomas, Barry
Owner (parent company)
Vizzini, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit laurelviewvillage.com
Medicare data downloads
Original nursing home datasets
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