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Nursing HomeMedicaid

Arbutus Park Manor

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

207 Ottawa Street, Johnstown, PA 15904141 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 95 Google reviews

5
4
3
2
1
Arbutus Park Manor Nursing Home in Johnstown, PA — Street View
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What this means for your family

Arbutus Park Manor is highly regarded for its compassionate nursing and memory care, making it a strong candidate for long-term needs. However, families should be aware of potential administrative hurdles during the admissions process and should verify current staffing ratios to ensure their loved one's needs will be met promptly.

Google Reviews

Google Reviews

95 reviews on Google
Arbutus Park Manor is widely regarded as a top-tier facility in the Johnstown area, with many families praising the compassionate, professional staff and the variety of engaging activities available to residents. While most feedback is highly positive, a few reviewers have raised concerns regarding occasional understaffing, slow response times, and inconsistent maintenance for independent living cottages. Families should visit in person to assess current staffing levels and ensure the facility's specific care capabilities align with their loved one's needs.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean8.0Activities9.0MedsN/AMemory9.0Comms6.0Value7.0

Strengths

  • Compassionate and attentive nursing staff
  • Well-maintained facility and grounds
  • Engaging activities and community events
  • Strong rehabilitation and therapy services

Concerns

  • Understaffing leading to slow call button response times (mentioned by 2 reviewers)
  • Inconsistent maintenance service for independent living cottages (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(18)'20(2)'22(6)'24(11)'25(8)

Distribution · 95 analyzed

5
54
4
23
3
9
2
3
1
6

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's 3-star health inspection rating, what specific steps has the leadership team taken over the past year to address the cited deficiencies and improve overall compliance?
  • 2I noticed that some families have mentioned occasional delays in response times when using the call button; what is your current protocol for ensuring residents receive timely assistance during peak hours?
  • 3With your strong focus on community events, could you walk us through a typical week of activities and how you encourage residents to participate?
  • 4For those living in the independent cottages, what is your current process for handling maintenance requests to ensure they are addressed promptly?
  • 5I see that you engage with families through online reviews; how does that feedback loop influence the daily operations and care standards here at Arbutus Park Manor?
  • 6How does your nursing team coordinate with the rehabilitation department to ensure a seamless transition for residents who require therapy services?

Personalized based on this facility's data


Key Review Excerpts

My Dad has been staying in Crossroads, and I have to say, the staff is so kind and caring. He is now in his final days and we are blessed to have them caring for him.

Memory care family member · 2024★★★★★

Between the fast acring attending nurse and physical therapist that immediately started cpr and restored his heartbeat and breathing. After several days in ICU and an additional week at the hospital, my dad was transferred back to Arbutus

Rehab patient's daughter · 2025★★★★★

I cannot say enough positive comments about each and every staff member here along with the all the patients. The staff is 100% Kind, helpful, knowledgeable, professional, and somehow remain extremely pleasant with a sense of humor which is so needed.

Long-term resident's family · 2025★★★★★
Source: 95 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
3.64hrs
89%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
14.4%
PA
17.5%
Cambria
16.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.6%
Worse than Avg
Here
25.6%
US
15.3%
PA
18.4%
Cambria
17.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
PA
8.3%
Cambria
9.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
19.4%
PA
26.0%
Cambria
23.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
93.4%
PA
87.1%
Cambria
89.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
95.5%
PA
93.5%
Cambria
92.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
81.8%
PA
69.2%
Cambria
74.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.2%
Mixed vs Avgs
Here
78.2%
US
79.8%
PA
68.7%
Cambria
76.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
PA
1.4%
Cambria
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
3penalties
Near state avg (10.1)
6 complaint-triggered
$16,800 in fines

Families filed complaints about abuse protection, accident prevention, and care planning issues, but these were corrected. Arbutus Park Manor shows recurring problems with safety hazards, fire/smoke systems, and resident care across multiple surveys. While most deficiencies have correction dates, the facility has struggled with maintaining basic safety standards and accident prevention over time.

Apr 8, 2026Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 21, 2025Routine
9
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Jul 1, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 9, 2025Complaint
1
0689Potential for harm · PatternResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 19, 2024Routine
22
0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Mar 14, 2024Complaint
3
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Actual harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Mar 14, 2024

$5,600

Fine

Mar 14, 2024

$5,600

Fine

Mar 14, 2024

$5,600

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arbutus Park Manor

Organization Type

nonprofit

Ownership & Management

Key personnel

Beglin, JulianOfficer / DirectorKelley, SarahOfficer / DirectorReinbold, RonaldOfficer / DirectorKamler, ChadManagerMacy, AllisonManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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