Arbutus Park Manor
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 95 Google reviews

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What this means for your family
Arbutus Park Manor is highly regarded for its compassionate nursing and memory care, making it a strong candidate for long-term needs. However, families should be aware of potential administrative hurdles during the admissions process and should verify current staffing ratios to ensure their loved one's needs will be met promptly.
Google Reviews
Google Reviews
95 reviews on Google“Arbutus Park Manor is widely regarded as a top-tier facility in the Johnstown area, with many families praising the compassionate, professional staff and the variety of engaging activities available to residents. While most feedback is highly positive, a few reviewers have raised concerns regarding occasional understaffing, slow response times, and inconsistent maintenance for independent living cottages. Families should visit in person to assess current staffing levels and ensure the facility's specific care capabilities align with their loved one's needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Well-maintained facility and grounds
- Engaging activities and community events
- Strong rehabilitation and therapy services
Concerns
- Understaffing leading to slow call button response times (mentioned by 2 reviewers)
- Inconsistent maintenance service for independent living cottages (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's 3-star health inspection rating, what specific steps has the leadership team taken over the past year to address the cited deficiencies and improve overall compliance?
- 2I noticed that some families have mentioned occasional delays in response times when using the call button; what is your current protocol for ensuring residents receive timely assistance during peak hours?
- 3With your strong focus on community events, could you walk us through a typical week of activities and how you encourage residents to participate?
- 4For those living in the independent cottages, what is your current process for handling maintenance requests to ensure they are addressed promptly?
- 5I see that you engage with families through online reviews; how does that feedback loop influence the daily operations and care standards here at Arbutus Park Manor?
- 6How does your nursing team coordinate with the rehabilitation department to ensure a seamless transition for residents who require therapy services?
Personalized based on this facility's data
Key Review Excerpts
“My Dad has been staying in Crossroads, and I have to say, the staff is so kind and caring. He is now in his final days and we are blessed to have them caring for him.”
“Between the fast acring attending nurse and physical therapist that immediately started cpr and restored his heartbeat and breathing. After several days in ICU and an additional week at the hospital, my dad was transferred back to Arbutus”
“I cannot say enough positive comments about each and every staff member here along with the all the patients. The staff is 100% Kind, helpful, knowledgeable, professional, and somehow remain extremely pleasant with a sense of humor which is so needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about abuse protection, accident prevention, and care planning issues, but these were corrected. Arbutus Park Manor shows recurring problems with safety hazards, fire/smoke systems, and resident care across multiple surveys. While most deficiencies have correction dates, the facility has struggled with maintaining basic safety standards and accident prevention over time.
Apr 8, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 21, 2025Routine9
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jul 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 19, 2024Routine22
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 14, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 14, 2024
$5,600
Fine
Mar 14, 2024
$5,600
Fine
Mar 14, 2024
$5,600
Ownership & Operations
Who Operates This Facility
Arbutus Park Manor
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit concordialm.org
Medicare data downloads
Original nursing home datasets
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