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Nursing HomeMedicaid Investigative

Laurel Lakes Rehabilitation and Wellness Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

201 Franklin Farm Lane, Chambersburg, PA 17201186 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 204 Google reviews

5
4
3
2
1
Laurel Lakes Rehabilitation and Wellness Center Nursing Home in Chambersburg, PA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (16 vs median 8.0)
  • High RN turnover (54%)

Bottom 25% in PA · Below recommended RN staffing · $224,602 in fines

Source: Medicare data

What this means for your family

Laurel Lakes offers strong rehabilitation services and a very dedicated activities team that can make a significant difference in a resident's quality of life. However, families must be proactive; due to reports of inconsistent care and hygiene issues, we strongly recommend frequent, unannounced visits and clear communication with the nursing unit manager regarding your loved one's specific care plan.

Google Reviews

Google Reviews

204 reviews on Google
Laurel Lakes Rehabilitation and Wellness Center receives highly polarized feedback, with many families praising the friendly, compassionate staff and effective rehab services, while others report serious concerns regarding neglect, hygiene, and communication. Recurring complaints highlight issues with facility cleanliness, including persistent odors, and significant delays in responding to basic patient needs like hygiene assistance. Prospective families should be aware of the inconsistency in care quality, as experiences appear to vary significantly depending on the specific wing or shift.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean2.0Activities9.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Friendly and compassionate nursing staff
  • Effective physical and occupational therapy
  • Engaging activities and events
  • Responsive unit management in specific wings

Concerns

  • Persistent odor of urine in hallways (mentioned by 6 reviewers)
  • Slow response times for call bells and hygiene assistance (mentioned by 7 reviewers)
  • Poor communication and difficulty reaching staff/management (mentioned by 5 reviewers)
  • Inconsistent laundry service and missing personal items (mentioned by 4 reviewers)
  • Medication or dietary errors (e.g., NPO patients given food/drink) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'20(3)'22(29)'24(24)'26(44)

Distribution · 232 analyzed

5
140
4
24
3
11
2
11
1
46

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure consistent cleanliness and odor control throughout the hallways?
  • 2With a 186-resident capacity, what is your process for ensuring that call bells are answered promptly and that residents receive timely assistance with hygiene and personal care?
  • 3I understand that communication can sometimes be a challenge in large facilities; what is the best way for family members to reach unit management to get updates on their loved one’s care?
  • 4How does your team ensure accuracy in medication administration and dietary compliance, particularly for residents with specific orders like NPO status?
  • 5I noticed that residents really enjoy the activity program here; could you tell me more about the upcoming events and how you encourage residents to participate in daily life?
  • 6To help us feel more secure, what systems do you have in place to track personal belongings and ensure laundry is returned to the correct resident consistently?

Personalized based on this facility's data


Key Review Excerpts

The occupational and physical therapists are AWESOME, CARING, UNDERSTANDING, WONDERFUL!

Rehab patient · 2022★★★★★

Apparently a new nurse went into my mom’s room and gave her cup of apple juice. Thank god she is ok, but I think a nurse should know who is NPO or who is not.

Long-term resident's family · 2025☆☆☆☆

The staff is great. Very caring and take very good care of the residents.

Family member · 2024★★★★
Source: 204 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
51%
Registered nurses for medical care
Total Nursing
3.24hrs
79%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
52%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
93.4%
PA
87.1%
Franklin
95.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
15.3%
PA
18.4%
Franklin
15.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
12.1%
PA
8.3%
Franklin
12.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
14.4%
PA
17.5%
Franklin
14.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility21.0%
Mixed vs Avgs
Here
21.0%
US
19.4%
PA
26.0%
Franklin
19.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
95.5%
PA
93.5%
Franklin
95.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
79.8%
PA
68.7%
Franklin
78.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.6%
Better than Avg
Here
85.6%
US
81.8%
PA
69.2%
Franklin
85.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
PA
1.4%
Franklin
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
2penalties
Well above state avg (10.1)
14 complaint-triggered
$224,602 in fines

Families have filed multiple complaints triggering federal investigations, revealing recurring problems with medication management, care planning, and dietary services. The facility has 51 deficiencies across recent surveys, with issues persisting in resident assessments, pharmaceutical oversight, and food safety appearing repeatedly from 2023 through 2025. While all violations show correction dates, the pattern of complaints and repeated deficiencies in core care areas warrants careful consideration.

Jan 13, 2026Complaint
1
0755Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 31, 2025Routine
12
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Jul 31, 2025Complaint
3
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Oct 18, 2024Complaint
2
0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Aug 22, 2024Routine
9
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jul 29, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Oct 18, 2024

$211,205

Fine

Jul 14, 2023

$13,397

Ownership & Operations

Who Operates This Facility

Owner / Operator

Laurel Lakes Rehabilitation and Wellness Center

Organization Type

for profit

Ownership & Management

Owners

Rosenzweig, Steven

Owner

98%

Mandel, Avital

Owner (parent company)

Key personnel

Holtry, RandyManagerRosenzweig, StevenManagerHoltry, RandyAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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