Laurel Lakes Rehabilitation and Wellness Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 204 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High RN turnover (54%)
Bottom 25% in PA · Below recommended RN staffing · $224,602 in fines
What this means for your family
Laurel Lakes offers strong rehabilitation services and a very dedicated activities team that can make a significant difference in a resident's quality of life. However, families must be proactive; due to reports of inconsistent care and hygiene issues, we strongly recommend frequent, unannounced visits and clear communication with the nursing unit manager regarding your loved one's specific care plan.
Google Reviews
Google Reviews
204 reviews on Google“Laurel Lakes Rehabilitation and Wellness Center receives highly polarized feedback, with many families praising the friendly, compassionate staff and effective rehab services, while others report serious concerns regarding neglect, hygiene, and communication. Recurring complaints highlight issues with facility cleanliness, including persistent odors, and significant delays in responding to basic patient needs like hygiene assistance. Prospective families should be aware of the inconsistency in care quality, as experiences appear to vary significantly depending on the specific wing or shift.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective physical and occupational therapy
- Engaging activities and events
- Responsive unit management in specific wings
Concerns
- Persistent odor of urine in hallways (mentioned by 6 reviewers)
- Slow response times for call bells and hygiene assistance (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 5 reviewers)
- Inconsistent laundry service and missing personal items (mentioned by 4 reviewers)
- Medication or dietary errors (e.g., NPO patients given food/drink) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 232 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure consistent cleanliness and odor control throughout the hallways?
- 2With a 186-resident capacity, what is your process for ensuring that call bells are answered promptly and that residents receive timely assistance with hygiene and personal care?
- 3I understand that communication can sometimes be a challenge in large facilities; what is the best way for family members to reach unit management to get updates on their loved one’s care?
- 4How does your team ensure accuracy in medication administration and dietary compliance, particularly for residents with specific orders like NPO status?
- 5I noticed that residents really enjoy the activity program here; could you tell me more about the upcoming events and how you encourage residents to participate in daily life?
- 6To help us feel more secure, what systems do you have in place to track personal belongings and ensure laundry is returned to the correct resident consistently?
Personalized based on this facility's data
Key Review Excerpts
“The occupational and physical therapists are AWESOME, CARING, UNDERSTANDING, WONDERFUL!”
“Apparently a new nurse went into my mom’s room and gave her cup of apple juice. Thank god she is ok, but I think a nurse should know who is NPO or who is not.”
“The staff is great. Very caring and take very good care of the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering federal investigations, revealing recurring problems with medication management, care planning, and dietary services. The facility has 51 deficiencies across recent surveys, with issues persisting in resident assessments, pharmaceutical oversight, and food safety appearing repeatedly from 2023 through 2025. While all violations show correction dates, the pattern of complaints and repeated deficiencies in core care areas warrants careful consideration.
Jan 13, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 31, 2025Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jul 31, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Oct 18, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Aug 22, 2024Routine9
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 29, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Oct 18, 2024
$211,205
Fine
Jul 14, 2023
$13,397
Ownership & Operations
Who Operates This Facility
Laurel Lakes Rehabilitation and Wellness Center
for profit
Ownership & Management
Owners
Rosenzweig, Steven
Owner
Mandel, Avital
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
204 reviews from families & visitors
Official Website
Visit laurellakeshc.com
Medicare data downloads
Original nursing home datasets
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